The air conditioning did not work and the room was quite hot. The water in the shower was also scalding hot and we were only able to have baths due to the extreme heat from the shower. No breakfast was available during our stay, unfortunately, this would have been an idea as we were due a 10-hour flight that day.

The room was very clean and soundproof. The bathroom was very clean also. When requested we were given fans as the room was quite warm. The bed was very comfortable and the TV was a decent size. We were made to feel very welcome by the staff at the hotel and we would definitely stay here again for the price we paid for the room.

Stayed in April 2024

Perfect location for an early flight out of Terminal 5 Heathrow as it’s a 5 min drive to Maple Parking along the road. Clean and comfortable room. Staff were friendly and efficient.

Stayed in May 2024

Super!!

Stayed in April 2024

Temperature in the hotel (incl room but not exclusively) way too hot. We measured a stable 26°C temperature at outside temp of 11°C. The night staff offered another room if we had problems but it didn't sound like other rooms were any different. Get the aircos fixed, they also make plenty of noise without doing anything

High quality hotel, excellent staff

Stayed in May 2024

Far from the center of London. Cold breakfast, one day they did not clean the room. They did change 1 of the rooms to compensate but we needed both rooms. Otherwise the hotel is very good.

Clean, Friendly staff, good installations. The rooms were nice, spacious and comfy, The accesible room was very good including the bathroom. Well mantained hotel.

Stayed in May 2024

Limited food available at restaurant

Location & staff.

Stayed in May 2024

Had to buy breakfast

Stayed in April 2024

We did not have breakfast as we we had an early morning flight

Stayed in May 2024

Would be good if there was free breakfast.

Easy to get to Heathrow Airport, around £15 in an Uber. The hotel answered the phone, accepted our booking at a late hour and helped with directions.

Stayed in April 2024

Close to airport, clean with excellent pub across the rooad.

Stayed in May 2024

Staff were friendly and welcoming. Room was very comfortable.

Stayed in May 2024

A woman manager came up to me as I was eating my breakfast to tell me that I was late and not to expect that service past the hour of breakfast. She did not need to say anything at all, I was prepared to go elsewhere because I knew I was late. Her attitude was really bossy and angry and she made a negative impression which was too bad because the other two made me feel right at home. Finally the bed linens irritated my skin, I had leggings and a top that I could wear to cover most of my skin but maybe a less toxic bleach or soap, or a softer linen would help.

When I arrived the front desk was manned by one man and he was really super, went out of his way to provide pizza and show me how to get up the elevator. The hostess at breakfast was also really super helpful to me even tho I was past breakfast hour. These two people were stellar. The hotel rooms furnishings were actually beautiful wood. The made service was excellent too.

Stayed in April 2024

Kettle in room didn't work. Breakfast service was a disaster because of NO eggs, or bacon or beans at 9.10am, these would be a further 15-20 mins the very apologetic staff explained. There were 4 sausages available & a tablespoon of cold beans. There was plenty of cereals & bread for toast although no pats of butter for the toast. Insufficient attention was paid to ensuring enough food was provided for guests which was very disappointing on our first breakfast experience at the hotel. Instead of the hot breakfast my husband & I were expecting, we had to make do with cereals & dry toast. Another disappointment was cold plates were provided for the breakfast service, instead of warm plates. Not a problem because for ourselves there was no hot food [ apart from 4 sausages] to put on the cold plates. Although we paid for two breakfasts we only risked the food rationing debacle the once & vacated the next morning early so to get a more substantial cooked breakfast elsewhere. Breakfast is for ourselves a vital meal of the day & to be presented with 'rations' in the form of cereals & dry toast was most disappointing given that many customers are en-route to Heathrow so don't have the time to wait for cooked food to be presented to them.

The initial welcome to the hotel. Size of room, cleanliness, blackout blind, opening window, heating, comfort of bed, roomm furniture.Access to wi-fi & parking, ambiance of room & hotel, friendliness of staff. Lift. smart decor in room & in hotel. Quality coffee available at breakfast service,

Stayed in April 2024

No telephone in the room

Good personal

Stayed in April 2024

Close to the airport Clean Helpful staff

Stayed in May 2024

Location is close to the airport

Stayed in April 2024

Hot, no windows to open in room

Lots

Stayed in April 2024

Cost of parking

Location

Stayed in April 2024

It has no refrigerator.

The people at the reception were very kind and helpful, the room was spacious and comfortable.

Stayed in April 2024

N/A

Location was perfect for a Heathrow flight, room was spacious, comfortable and clean. Staff were extremely helpful.

Stayed in April 2024

I paid extra for breakfast and there was no breakfast. Unfortunately, our taxi to the airport was at 9. There was supposed to be a shuttle. It did not show. Ultimately, we missed breakfast and had to call a taxi.

It was clean. Excellent location!

Stayed in April 2024

the team was very helpful , 15 min drive from terminal 5

Stayed in April 2024

Hotel is about to be renovated so it's bit tired. AC not working so rooms can be a bit stuffy but fans were provided which really helped.

Great location to T5 with only a 10 minute bus ride to Terminal and cheap at £1-2 every 30 mins on local bus. Good little pub selling nice Thai food across the road. Nice and quiet.

Stayed in April 2024

We were hot at night, but realize many places don’t have air conditioning. They do have a chiller unit, but doesnt keep rooms cool. They did furnish us with fans which did help some. Under new management who are working hard to make the hotel even better.

Immaculately clean. Spacious room. Wonderful staff! The staff member Prabo is so sweet, and tries to do everything possible to ensure a pleasant stay. Bus stops right outside hotel for airport and London transportation.

Stayed in April 2024