Old Bath Road, Hillingdon, SL3 0PH, United Kingdom
#17 of 42 hotels in Hillingdon
Guests' ChoiceBased on 715 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
8.7
Facilities
7.9
Staff
9.1
Value for money
8.6
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 July 2024
Robyn
United KingdomNothing.
Friendly staff& comfortable room
Stayed in May 2024
Reviewed: 27 July 2024
Kraig
United KingdomPleasant and handy for windsor racecourse
Stayed in June 2024
Reviewed: 25 July 2024
Nataly
United KingdomVery nice hotel good value for money
Stayed in July 2024
Reviewed: 25 July 2024
Edmund
United StatesRooms were very clean. The staff were friendly and helpful.
Stayed in July 2024
Reviewed: 24 July 2024
Yi
Malaysiaperhaps some facial towels could be provided along with some slippers to enhance the stay for guests.
Staff were very friendly and willing to go the extra mile to help book a cab and to double confirm the payment methods. the lounge area was nice and comfy, and the room was clean and neat. bath tub had an anti-slip mat which was good. although it was near the airport, we didn’t really hear sounds of aircraft flying over us so that was great.
Stayed in July 2024
Reviewed: 24 July 2024
Rony
IsraelThe bed felt like playing on a trampoline
Easy with public transportation to get to the airport
Stayed in July 2024
Reviewed: 24 July 2024
Mandy
AustraliaOlder style but it is being renovated but it’s clean and comfortable and I would definitely stay again
Close to the airport They suggest a shuttle bus which is convenient to get to the hotel but the local bus also stops outside the hotel and is much cheaper
Stayed in July 2024
Reviewed: 22 July 2024
Frank
United Kingdomlocation and accomodation
Stayed in June 2024
Reviewed: 22 July 2024
Verma
IndiaThe Aircon wasn't working. But the staff put in 2 extra fans for me
The service and the staff
Stayed in June 2024
Reviewed: 21 July 2024
Munro
New ZealandAir conditioning a little noisy but Hotel is in process of refurbishment so that and any other issues may be attended to. Otherwise excellent.
Very convenient, only minutes by bus from Heathrow, great value and wonderful staff.
Stayed in July 2024
Reviewed: 20 July 2024
Rebecca
United KingdomPaying extra £15 for parking and air con didn't work no windows it was HOT
Very clean nice hotel
Stayed in July 2024
Reviewed: 20 July 2024
Yancey
United StatesNo microwave, no refrigerator, electric kettle did not work, no change available at the front desk, view of construction trash from my window. Third bed was a cot.
Stayed in July 2024
Reviewed: 19 July 2024
Fergus
United KingdomThe bed was ok but any movement make the other one move too
Everything
Stayed in July 2024
Reviewed: 18 July 2024
Sarah
United StatesI didn’t know how to turn the lights on in my room. It took a few minutes to figure it out. And so clever! The breakfast was pretty awful.
Very friendly and helpful staff!
Stayed in June 2024
Reviewed: 17 July 2024
Suhanthi
IndiaVery neat property, a direct bus from the airport to get here! Great value for money and friendly staff! Would highly recommend
Stayed in July 2024
Reviewed: 17 July 2024
Sankar
United KingdomAircon thermostats fiddly and not working in pretty much all the rooms we had booked. One of them didn't work and the staff changed a room after pressing them quite hard. Did not find a solution proactively.
Clean room, comfortable bed
Stayed in June 2024
Reviewed: 16 July 2024
Prasanta
United KingdomNothing
Great place and very helpful staffs
Stayed in July 2024
Reviewed: 16 July 2024
Ian
United KingdomNothing
Excellent stay for Heathrow Airport at a competitive price.
Stayed in July 2024
Reviewed: 15 July 2024
Catherine
IrelandCould hear the air con of another room
Stayed in July 2024
Reviewed: 15 July 2024
Maureen
United KingdomNothing
Came out of airport got a bus straight to the hotel at the cost of £1 each stopped right outside hotel and same going back to airport the next morning didn’t have breakfast comfy bed very clean room would definitely go back
Stayed in July 2024
Reviewed: 15 July 2024
Leonora
United KingdomThe plugs where not situated at easy to reach places, and the kettle stand at the top of the multi-task board was not working and had to use a secondary one that had to be placed on the floor.
The staff were very helpful and it was no trouble to change rooms when i arrived. It was clean and quiet which was great. The location of the bus stop was perfect to get to the hotel to and return to Heathrow T5.
Stayed in July 2024
Reviewed: 14 July 2024
Sandy
PolandLocation, not close to a train station. Construction happening- a bit noisy. Shower was not “hot” water as stated. No bar/restaurant available or breakfast.
Close to bus stop, nice staff
Stayed in July 2024
Reviewed: 14 July 2024
Nonee
United KingdomRushed check-in. The areas beside the bedside drawers and tables/chairs were not clean. Shower curtain was not clean too. No mention of breakfast during check-in.
Finding the location was easy once I asked for the details from the staff. Just be aware that their name is different from the name on this page. Type in “The Colnbrook London Heathrow Airport Hotel” on maps, and you will find this place. Check-in was smooth, albeit rushed. Spacious room, with double bed (soft and clean). Bathroom had anti-slip mat and plenty of towels. Working TV, with an area for coffee/tea/kettle/mugs, and the room had an ironing table and an iron. Hairdryer in the room, with a table to eat.
Stayed in July 2024
Reviewed: 14 July 2024
Adi
IsraelHotel still has a sign will the old name "Colnbrook" ,was hard to find.Luckly I knew the old name... Air con didn't work so well,but staff got me a fan. Would expect they would change my room...
Very friendly staff,very helpful. 5 minutes from Heathrow terminal 5. The rooms were big and clean, a bit basic,but hotel under renovation, so hope will improve.
Stayed in July 2024
Reviewed: 12 July 2024
Carsten
GermanyBeds are quite narrow
Clean room. Good connection to Heathrow via shuttle bus
Stayed in July 2024
Torre San Giovanni Ugento, Italy
Vega de Valdetronco, Spain
Santillana del Mar, Spain
Noordwijk aan Zee, Netherlands
Cambridge, UK
Sirmione, Italy
Gangtok, India
Nikko, Japan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content