Maidstone Road, Chatham, ME5 9SF, United Kingdom
#9 of 34 hotels in Chatham
Guests' ChoiceBased on 1821 hotel reviews
7.6Cleanliness
8.2
Comfort
8.1
Location
8.2
Facilities
7.9
Staff
8.5
Value for money
7.7
Free WiFi
7.6
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End of dialog contentReviewed: 4 June 2024
Philip
United KingdomMy room was very warm a the air conditioning didn’t make much difference. The basin was blocked and the fan in the bathroom didn’t work.
Great location staff were wonderful. Breakfast was outstanding as was the evening meal however there was a lot on the menu not available.
Stayed in June 2024
Reviewed: 2 June 2024
Susan
United KingdomIt was clean and comfortable.
Stayed in May 2024
Reviewed: 1 June 2024
Susanna
United KingdomJacuzzi was very cold Bacon at breakfast was very hard
Staff were very very friendly and welcoming
Stayed in June 2024
Reviewed: 27 May 2024
Aaron
United Kingdomthe room types were wrong the restaurant was slow
staff customer service skills
Stayed in May 2024
Reviewed: 27 May 2024
Michael
United Kingdomdifficult to get a evening meal due to large parties on two of the nights
Great Breakfast
Stayed in May 2024
Reviewed: 26 May 2024
Emma
United KingdomOrdered dinner from the bar menu on night 1. The burger was dry and lukewarm. The ribs were tasty but that's about it.
Breakfast was basic but tasty. The hotel is clean, rooms are clean and the beds are comfy. Great for a 2 night stay. Location great.
Stayed in May 2024
Reviewed: 25 May 2024
Angela
United KingdomThe queue at the bar to order food and the crazy high prices for food and drink
Good location for an overnight en route to Dover ferry. Very friendly and helpful staff. Good to be able to order food late
Stayed in May 2024
Reviewed: 23 May 2024
Laura
United KingdomWe had a few issues when there, but they went above and beyond to sort it out. We had a call when we were leaving home to say pool and jacuzzi was out of action. The first night wasn't great due to people talking right outside our room so we spoke to reception in the morning and they moved us for the second night where we had a perfect night.
Staff were great. Food was very good. Didn't get to use leisure facilities but will be going back.
Stayed in May 2024
Reviewed: 18 May 2024
Derek
United KingdomToilet was an Impracticable design. I.e. Square toilet seat. Toilet flush never cleaned the bowl first flush. (Water wasted.) Breakfast bacon tough due to time under heater. Pool closed.
Stayed in May 2024
Reviewed: 16 May 2024
William
United KingdomView from the room was of a dual carriageway ! Rather like the Linton travel lodge in Alan Partridge
Very comfy bed and excellent shower
Stayed in May 2024
Reviewed: 12 May 2024
Deborah
United KingdomWarren of corridors.. No ramps. Easier for people with knee , walking probs. Local People sweating in outside garden.
Cost. Inside nicer than garden
Stayed in May 2024
Reviewed: 9 May 2024
Rose
United KingdomNo bath in my room
The spacious rooms and how clean they were
Stayed in May 2024
Reviewed: 8 May 2024
Fiona
United KingdomCouldn't connect to the Internet at all. Used all my data
The pool facilities were amazing and most of the staff were fabulous.
Stayed in May 2024
Reviewed: 7 May 2024
Phillip
United KingdomNo complaints
Staff were very friendly and room was very comfortable.
Stayed in April 2024
Reviewed: 6 May 2024
Wirginia
PolandThe hotel is a little bit Old and some Staff needs to be replaced by new items, bathrooms need ventilation, The pool should be renovated.
The hotel is well located, breakfasts are very good, hotel has a swimming pool.
Stayed in May 2024
Reviewed: 6 May 2024
Holly
United KingdomThe shower was poor on pressure and the temperature was either scalding hot or freezing cold. The bed was uncomfortable and that worn that their was not structure and we ended up laying on each other as it dipped in the middle. The sign said the pool was closed due to technical issues but when you went passed it had 10 people in it
The breakfast was fab. The services was good.
Stayed in May 2024
Reviewed: 5 May 2024
Angela
United KingdomSee above.
The cook breakfast was mediocre and could have been warmer. The food was very greasy.
Stayed in May 2024
Reviewed: 4 May 2024
Daniel
United KingdomI don't know
Sauna and the pool. Lovely staff.
Stayed in May 2024
Reviewed: 4 May 2024
Wayne
United KingdomLack of electric charging points, although I noted some facilities being installed. TV menu was chaotic - a very minor inconvenience!
Very convenient location for our visit.
Stayed in May 2024
Reviewed: 30 April 2024
Julie
United KingdomRoom was really tired, could of done with a bit of sprucing up
Overall a pleasant stay
Stayed in March 2024
Reviewed: 29 April 2024
Trevor
United Kingdomearly pool closure
location
Stayed in April 2024
Reviewed: 29 April 2024
Alicia
United Kingdomwe waited ages to be sat for our dinner, no one else was there and then we waited an extra 15 minutes to get our drinks and tea ordered. Then we had to wait another 15/20 minutes for our drinks to arrive, like i said it wasn’t busy at all. There was an absolute star of a server, when we went up and said about our drinks we got them within 5 minutes and she apologised and gave us vouchers so we could all have a drink.
it was lovely
Stayed in April 2024
Reviewed: 24 April 2024
David
United KingdomDirty sealant between shower tray and floor in bathroom of room 135.
Friendly staff.
Stayed in April 2024
Reviewed: 22 April 2024
Sapphiya
United KingdomI loved everything
Breakfast could have more options
Stayed in April 2024
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