Everything was good.

Comfortable bed. Hotel very clean. Good spread at breakfast. Good location for getting out and about on foot. 20 mins walk to train station, town. Minutes from Clarence pier.

Stayed in April 2024

Hot tub wasn’t working and it was one of the main reasons we chose the hotel

All was clean and nice modern

Stayed in April 2024

Room 1: Cleaning chemicals had been spilt and left so the room has a strong smell that had been slightly camouflaged by the open window. Had to sleep with head covered to prevent inhaling the fumes. Tried to call reception the next day, but no answer. Room 2: Housekeeping missed the room out during their rounds.

The location was good.

Stayed in March 2024

The only thing is that the jacuzzi wasn’t working, and the options in the dinner set menu weren’t very appealing.

The staff were super friendly, at the reception, the bar and Fernanda in the restaurant were brilliant. The location was very good, very easy to get everywhere.

Stayed in March 2024

Hot tub wasn't working,

It's was clean, staff was friendly, location fantastic, Clarence pier minutes away and docks about 20minite walk, breakfast was good

Stayed in March 2024

Lack of drawers in the rooms.

Good location. Very good breakfast.9

Stayed in March 2024

Jacuzzi was out of action

Pretty much everything

Stayed in March 2024

We booked half board, breakfast and dinner. wish we didn't .. the breakfast was excellent , but the evening dinner was not good. a crazy touch pad ordering system. especially if you book half board. very unclear on what you are entitled to. if you book half board, you are not entitled to everything on the menu. and one particular waiter was not helpful. it must be a different evening chef, because the evening meal is not good. the room was fairly comfortable. tv remote not working all the time, shower leaks onto the bathroom floor, bed was very hard, we are soft southerners!!

Our stay was very much a last minute booking. all the staff except one chap in the restaurant were excellent. the carpark, even though expensive, £5 a day, was very good. location is very good. easy access to the sea front, and shopping. the self serve breakfast is the best I've every had at a hotel. could do with some black pudding though :)....

Stayed in March 2024

Vg breakfast!

Stayed in March 2024

Rooms were a little stuffy.

The staff and the service, the location and the amenities.

Stayed in March 2024

Room quite warm

Great lication

Stayed in March 2024

Too hot and couldn’t cool it down in March

Came with water. Staff were kind.

Stayed in March 2024

Not much of a vegetarian/vegan selection at breakfast

Close to the beach, so great for a morning run. Nice to have the swimming pool.

Stayed in February 2024

The parking was very compact and slightly confusing as it seemed to be part of a residential area too

Stayed in January 2024

The TV kept buffering and I had to switch it off in the end and use my laptop.

The location and it was just what I wanted with the use of facilities and comfort in the room.

Stayed in March 2024

There was no space between the single beds so it felt like sharing a double bed which is not what I expected. The bathroom was clean but not as spotless as usual. Disappointing as I have stayed in this hotel on multiple occasions.

The location and comfortable bed.

Stayed in March 2024

Room radiators unresponsive, public areas also a little chilly. No biscuits, no blankets. Lack of drawers for underwear etc., ok for one night but inconvenient on a three-night stay.

Great breakfast, comfortable beds, efficient shower with controls located so you don't get wet immediately!

Stayed in March 2024

Bed VERY hard. Breakfast order mix up but was easily fixed.

Great location. Fabulous fish and chips.

Stayed in March 2024

It can be very expensive in comparison to others , it's also sometimes a long wait to check in with long queues at the desk.

Stay here quite often as the location is perfect , breakfast is also very good.

Stayed in February 2024

Comfortable beds and great breakfasts.

Very comfortable and enjoyable stay. Cant really fault the hotel. Really very nice!

Stayed in March 2024

Not much really!

Although a chain had the feeling of an independent. Breakfasts were great.

Stayed in March 2024

Fire alarm went off 4 times Fri 1st March. Not good and when I reported this a complimentary drink and snack was offered. I did not feel this was sufficient recompense and member of staff said she would discuss with her manager. When I checked out on the Monday I expected it to be written on my account. Nope. So raised issue again and gentlemen on reception addressed this and offered me £20 which was acceptable.

Overall clean and well maintained room. The place had a good ambience.

Stayed in March 2024

Showers in ladies swimming pool changing area could do with a decent clean as lots of hair in the plug hole and lots of mould on the walls. Looks very dingy needs refurb

Location great. Staff very friendly. House keeping in the bedrooms exceptional.

Stayed in March 2024

Small bedroom, small bathroom (but both practical)! Television channels very random (bbc 1 was around number 28!)!! Bedroom window only opens small way, and air con in room wasn’t really cold (just an air blower!). Public toilets dirty. Swimming pool changing rooms dirty. Breakfast not always hot and not always refilled quickly. Too many “is your stay 10” cards everywhere. (If you have them out then you need to act on them.. for example breakfast not being replenished quickly!).

Great location. Easy access to the main attractions just a short walk. Enough parking spaces mostly, and they offer street parking option if no spaces. Breakfast was mostly great. Last day they didn’t top it up as quickly as the other breakfast but the food offered was tasty and great selection! Swimming pool and sauna/steamroom/jacuzzi were a nice touch. Bedroom clean, comfortable bedding and bathroom with everything you need. Nice touch having hot chocolate! Staff mostly approachable, most with a lot of knowledge and restaurant staff mostly great too.

Stayed in March 2024

Spent 1st night in chilled room as thermostat was faulty. Got a portable heater the 2nd night. The hinge on the wardrobe door was broken

The location, gym and pool facilities Chiller in room was fantastic

Stayed in February 2024