Gibson Road, Sutton, SM1 2RF, United Kingdom
#11 of 20 hotels in Sutton
Guests' ChoiceBased on 1901 hotel reviews
7.8Cleanliness
8.2
Comfort
8.2
Location
8.4
Facilities
8.0
Staff
8.7
Value for money
7.6
Free WiFi
7.9
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End of dialog contentReviewed: 26 May 2024
Luzviminda
United KingdomThe room is presentable
Stayed in May 2024
Reviewed: 24 May 2024
Cressida
United KingdomThe room was freezing. They have a cool hot air system and to have it warm means cool noisy air blowing all the time. Once you switch it off due the breeze and noise the room cools down really quickly. I ended up with a sore throat afterwards.
The hotel is close to the main high street which was handy and you could easily walk to the station which meant I could do a quick trip to Epsom for the theatre. That was such a treat.
Stayed in May 2024
Reviewed: 24 May 2024
Janine
United KingdomBlack stain on carpet and needed more milk.
Bar was lovely
Stayed in May 2024
Reviewed: 20 May 2024
Sylwia
United KingdomSuper. Something for everyone.
Stayed in May 2024
Reviewed: 19 May 2024
Jeremy
United KingdomExcellent service from all staff young man at dinner on14/5 was very helpfull with gluten free food also at breakfast. We came for a funeral resception on the 14/5 for lunch and they made my a special gluten free chicken salad, great
Stayed in May 2024
Reviewed: 15 May 2024
Lisa
IrelandBeds are uncomfortable (dipping). Checking in was slow on past 2 visits. Although reception staff were just sitting in side room. No bell or alarm to notify them.
Clean, quiet facilities. Location and parking facilities perfect. Clean quiet pool a bonus (especially when the sun is shining).
Stayed in May 2024
Reviewed: 13 May 2024
Emma
United KingdomNo extraction fan in bathroom had to ask for tea bags and sugar as not replenished towels not replaced in bathroom was down to 1 !
Breakfast great staff helpful room ok
Stayed in May 2024
Reviewed: 7 May 2024
Tomaž
Sloveniarenovation needed. Hairdryer, coffe machine, toilet brush missing.
Good option for visiting London attractions.
Stayed in May 2024
Reviewed: 6 May 2024
Ian
United KingdomLocation - but that’s because family is based elsewhere in London, it was convenient enough
Clean. Staff pleasant and helpful. Loved the calories on the menus. Quiet.
Stayed in May 2024
Reviewed: 6 May 2024
Helen
United KingdomI think my only gripes were... That you could hear the road traffic a bit and if using the hairdryer there is no plug socket near a mirror which was odd. But nothing that would stop me from staying again.
Everything Firstly it was so easy to get to and with plenty of parking. Location was superb, very close to the high street and a short walk to the train station. It was spotlessly clean and with super polite staff who couldn't do enough to make your stay a pleasant one. Lovely swimming pool too.
Stayed in May 2024
Reviewed: 5 May 2024
Emma
United KingdomThe only fault was the fridge in the room wasn’t even air cold so the drinks were warm in there - not great. Rest of our experience was fantastic
Room lovely,modern & clean and breakfast was fab !
Stayed in May 2024
Reviewed: 5 May 2024
Courtney
United KingdomThe heating didn’t work.
I liked everything
Stayed in May 2024
Reviewed: 3 May 2024
Radhika
United KingdomCarpets in the bedroom probably could do with a wet clean, and the shower temperature wasn't really hot even on the max (yes, we pushed the button, so tap it turned more). Cooked breakfast had a bit of a weird oily taste to it, although there were plenty of options, so we definitely didn't go hungry!
All the staff we came across over an evening check-in, drink at the bar, and breakfast were very friendly and welcoming. Worth the price when I compared it to other hotels in the area.
Stayed in May 2024
Reviewed: 29 April 2024
Joao
United KingdomNice and quiet room.
Stayed in April 2024
Reviewed: 28 April 2024
Imlak
AustraliaGood value for money for London stay.
Excellent breakfast. Kids enjoyed the pool facility. Staff were very friendly and easy to deal with. Special shoutout to Olivia who is a legend!
Stayed in April 2024
Reviewed: 27 April 2024
Mai
United KingdomFriendly staff. Lovely choice buffet breakfast, lovely indoor warm pools. My kids really enjoyed swimming and the stay.
Stayed in March 2024
Reviewed: 23 April 2024
Cliff
United KingdomLack of hand rails in bathroom
Safe.
Stayed in April 2024
Reviewed: 17 April 2024
R
Norwaymissing fridge
I did not order breakfast as it was a bit much pr. person. It was conviniently located within walking distance to shopping street. Everything was lovely. They even comped my parking as i had a Handicap permit. Only thing lacking was a mini fridge in the room otherwise great.
Stayed in April 2024
Reviewed: 15 April 2024
John
United KingdomThe mattress was on the firm and so for me not very comfortable
Breakfast was fine , the location good and the staff friendly
Stayed in April 2024
Reviewed: 15 April 2024
David
IrelandHotel is nice maybe an outside seating area would enhance anyone stay
All staff pleasant and helpful to me very good breakfast
Stayed in April 2024
Reviewed: 13 April 2024
Jimmy
United KingdomCarpet was old. One cleaner employee open the door while still in bed! I dint have breakfast!
Size huge
Stayed in March 2024
Reviewed: 8 April 2024
Fernandes
United KingdomNo comments
Instant check in on arrival with no waiting.Clean rooms.
Stayed in April 2024
Reviewed: 2 April 2024
Paul
Maltaproblem with the lifts ,not working for 2 days.
Everything, excellent , but we had a problem with the lifts.
Stayed in April 2024
Reviewed: 2 April 2024
Taylor
United KingdomSauna
Stayed in March 2024
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