Gibson Road, Sutton, SM1 2RF, United Kingdom
#13 of 21 hotels in Sutton
Guests' ChoiceBased on 1908 hotel reviews
7.8Cleanliness
8.2
Comfort
8.2
Location
8.4
Facilities
8.0
Staff
8.7
Value for money
7.7
Free WiFi
7.9
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End of dialog contentReviewed: 5 May 2024
Emma
United KingdomThe only fault was the fridge in the room wasn’t even air cold so the drinks were warm in there - not great. Rest of our experience was fantastic
Room lovely,modern & clean and breakfast was fab !
Stayed in May 2024
Reviewed: 5 May 2024
Courtney
United KingdomThe heating didn’t work.
I liked everything
Stayed in May 2024
Reviewed: 3 May 2024
Radhika
United KingdomCarpets in the bedroom probably could do with a wet clean, and the shower temperature wasn't really hot even on the max (yes, we pushed the button, so tap it turned more). Cooked breakfast had a bit of a weird oily taste to it, although there were plenty of options, so we definitely didn't go hungry!
All the staff we came across over an evening check-in, drink at the bar, and breakfast were very friendly and welcoming. Worth the price when I compared it to other hotels in the area.
Stayed in May 2024
Reviewed: 29 April 2024
Joao
United KingdomNice and quiet room.
Stayed in April 2024
Reviewed: 28 April 2024
Imlak
AustraliaGood value for money for London stay.
Excellent breakfast. Kids enjoyed the pool facility. Staff were very friendly and easy to deal with. Special shoutout to Olivia who is a legend!
Stayed in April 2024
Reviewed: 27 April 2024
Mai
United KingdomFriendly staff. Lovely choice buffet breakfast, lovely indoor warm pools. My kids really enjoyed swimming and the stay.
Stayed in March 2024
Reviewed: 23 April 2024
Cliff
United KingdomLack of hand rails in bathroom
Safe.
Stayed in April 2024
Reviewed: 17 April 2024
R
Norwaymissing fridge
I did not order breakfast as it was a bit much pr. person. It was conviniently located within walking distance to shopping street. Everything was lovely. They even comped my parking as i had a Handicap permit. Only thing lacking was a mini fridge in the room otherwise great.
Stayed in April 2024
Reviewed: 15 April 2024
John
United KingdomThe mattress was on the firm and so for me not very comfortable
Breakfast was fine , the location good and the staff friendly
Stayed in April 2024
Reviewed: 15 April 2024
David
IrelandHotel is nice maybe an outside seating area would enhance anyone stay
All staff pleasant and helpful to me very good breakfast
Stayed in April 2024
Reviewed: 13 April 2024
Jimmy
United KingdomCarpet was old. One cleaner employee open the door while still in bed! I dint have breakfast!
Size huge
Stayed in March 2024
Reviewed: 8 April 2024
Fernandes
United KingdomNo comments
Instant check in on arrival with no waiting.Clean rooms.
Stayed in April 2024
Reviewed: 2 April 2024
Paul
Maltaproblem with the lifts ,not working for 2 days.
Everything, excellent , but we had a problem with the lifts.
Stayed in April 2024
Reviewed: 2 April 2024
Taylor
United KingdomSauna
Stayed in March 2024
Reviewed: 2 April 2024
Phil
United KingdomThe lifts were out of service so we had to walk up and down 4 flights of stairs. The bar food is over priced it was cheaper to go to the steak house for a steak.
The location was amazing
Stayed in April 2024
Reviewed: 30 March 2024
Cody
CanadaThere was a fair amount of dust. Walls could use a new coat of paint. Shower drain needs to be cleaned out of hair from previous guests
Staff were really friendly and accommodating. Breakfast was really good. Location is a short walk to the train station and restaurants.
Stayed in March 2024
Reviewed: 28 March 2024
Tess
United KingdomRoom service could do with an improvement - when mine arrived - The chips were cold and the onion rings were barely warm. the food is reasonably priced, however make it hot - it had clearly been left for a while before being bought up ! The only other thing they could improve on, would be checking the phones in the rooms are clean, when I first picked it up to use it, it was disgusting - sticky and clearly it had not been checked to be cleaned! I had to use wipes to clean the phone before use as the stuff was welded on- NOT GOOD! However other than that, generally ok.
The Room was comfortable and generally in a quiet area, staff were very friendly and always happy to help. The parking was easy. - although a bit tricky, but that was the sat nav. This is the second time I have stayed here. Breakfast is always good with a good selection of cold and hot food, help yourself buffet which is always good. Good location, there are local shops / restaurants and shopping close by. It is fairly priced and I know I will get a comfy bed.
Stayed in March 2024
Reviewed: 24 March 2024
Andrew
United KingdomNo complaints. Even payment for parking made easy.
Value for money property with excellent staff. Food and room better than I expected but it should be noted that British hospitality generally very poor so expectations were not high.
Stayed in March 2024
Reviewed: 21 March 2024
Chloe
United KingdomNoise from corridor quite loud.
Our room had a mini fridge which was v useful, previous stays we didn't have this. I had left my phone charger there at a previous stay and they kept hold of it for me!
Stayed in February 2024
Reviewed: 16 March 2024
Wilma
United KingdomBreakfast coffee from a machine not great. £12 to park per day .
Staff were all lovely. Room was quiet and able to open window. Parking available right outside door. Light bite prawns were lush and open late for a sit down meal. Dove toiletries.
Stayed in March 2024
Reviewed: 11 March 2024
Peter
United KingdomOnly thing was the bathroom was a little dated
Big room for the family, Great facilities and staff
Stayed in March 2024
Reviewed: 8 March 2024
Harlington
United KingdomIt was quite large
It was basic but we had everything we needed
Stayed in February 2024
Reviewed: 7 March 2024
Rebecca
United KingdomSlightly dated and charges for parking felt they should be included in the stay
Good location
Stayed in March 2024
Reviewed: 7 March 2024
Trimmer
United KingdomNothing
Everything
Stayed in March 2024
Reviewed: 7 March 2024
Trimmer
United KingdomNothing
Everything
Stayed in March 2024
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