Gibson Road, Sutton, SM1 2RF, United Kingdom
#9 of 19 hotels in Sutton
Guests' ChoiceBased on 1907 hotel reviews
7.8Cleanliness
8.2
Comfort
8.2
Location
8.4
Facilities
8.0
Staff
8.7
Value for money
7.6
Free WiFi
7.9
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End of dialog contentReviewed: 21 December 2023
James
AustraliaNo shampoo, no soap, dirty plastic glasses. Breakfast was ok, just.
Location
Stayed in December 2023
Reviewed: 19 December 2023
Julie
United KingdomAs soon as you left lift to 2 floor it smelt awfull this is a stagnant water smell totally made it feel not clean.aud freshers all down in lobby could do with then on all landing areas. The bedroom area nice but the bathroom well what can I say appart from it was awfull. Wood rottern around toilet area pain was atrocious and more grout filling on tile around Bath area and a shower head that was useless as you couldn't tilt across Bath to shower properly. This is room 221. Disappointed as we stayed here 3 times previously in past 2 years, worse room ever.
Location is fabulous love Stutton, our family live in Wallington so excellent bus, train links to capital ect. Hotel entrance area,bar,restaurant lovely modern and spotlessly clean,nice friendly staff and room service excellent.
Stayed in December 2023
Reviewed: 18 December 2023
Paul
United KingdomThe coffee in the Starbucks was SO hot it burnt my mouth! Not good when you are about to deliver a training day. Gym looked a little on the small side although I didn't use it as didn't have time.
Room was a good size - the food in the bar was good and quick to be delivered.
Stayed in December 2023
Reviewed: 17 December 2023
Charly
United KingdomThe food was a big letdown, and the bar staff was welcoming and friendly at first, then obviously moody and overworked (under staffed) as our stay came to an end FOOD - Duck dumplings were sent back as not cooked right then deep fried and soggy. Sons carbonara was pasta and really liquid plain tastless sauce - worse than a packet meal.
I like the bar and restaurant and the beds were super comfy.
Stayed in December 2023
Reviewed: 17 December 2023
Julie
United KingdomOne lift working No where to purchase water
Spacious room Quite clean
Stayed in December 2023
Reviewed: 17 December 2023
Paul
United Kingdomcomplicated shower not easy to operate.
All the employees were exceptionally helpful and friendly
Stayed in December 2023
Reviewed: 17 December 2023
Stephanie
United KingdomInitially my room smelled of cigarette but it was rectified in no time.
I liked the comfort of the bed and the breakfast.
Stayed in November 2023
Reviewed: 16 December 2023
Sarah
United KingdomExcessive cost to park!!!! Not mentioned when booked Should be reduced for hotel guests but deter locals
Modern Clean good sized room
Stayed in December 2023
Reviewed: 15 December 2023
David
United KingdomThe walls seem to be acoustically transparent. Very noisy in the morning.
Breakfast was very good.
Stayed in December 2023
Reviewed: 8 December 2023
David
United KingdomNothing to add here - we were happy with everything
Hotel was fine - The Manager of the Hotel was great with us - as and when we spoke with her -enjoyed breakfasts too
Stayed in December 2023
Reviewed: 8 December 2023
Chioma
FranceThat they wasn't to much choice in the meal
The swimming pool
Stayed in December 2023
Reviewed: 7 December 2023
John
United KingdomHotel could do with an upgrade
It was convenient for me
Stayed in December 2023
Reviewed: 7 December 2023
Deborah
United KingdomStaff really good. Especially front desk and bar. Very polite house keepers as well
Stayed in November 2023
Reviewed: 6 December 2023
Andrei
Romanian/a
all
Stayed in December 2023
Reviewed: 29 November 2023
Peter
United KingdomSpa and bed
Had a spa
Stayed in November 2023
Reviewed: 27 November 2023
Deborah
United KingdomThe room was tired. There was a broken sink, the bed was old and uncomfortable, exposed hot pipes, no complimentary bottled water, no tissues, untidy sealant in the bathroom, position of toilet roll holder awkward
We love this hotel and have stayed several times this year. The location is great, but the best thing about the hotel is the staff.
Stayed in November 2023
Reviewed: 25 November 2023
Patti
United KingdomParking
Paying for parking not good
Stayed in October 2023
Reviewed: 21 November 2023
Pāvels
LatviaFood at breakfast and dinner has a very limited variety of choices. Reception did not have an adapter from the EU socket to the UK for free for the period of stay and I needed to buy it. Reception could not consult about where to buy public bus tickets saying, that it is possible at the railway station.
Very good bed mattress provided good sleep quality. Spacious room and excellent facility with pool, steam bath, and sauna in the health centre. Good location of the hotel. Overall we are satisfied with the visit of the hotel taking into account the price/quality score.
Stayed in November 2023
Reviewed: 21 November 2023
Catherine
Hong KongBreakfast is good. A la Carte just so so.
Great location. Very Clean place with friendly and helpful staff.
Stayed in November 2023
Reviewed: 20 November 2023
Denise
United KingdomNoise outside my room. People stop outside as near the lift. Room 225.
Pool. Restaurant. Location.
Stayed in November 2023
Reviewed: 15 November 2023
Ed
United KingdomThe jacuzzi wasn’t working
Comfort
Stayed in November 2023
Reviewed: 12 November 2023
Hayley
United KingdomCan not pay with cash
Rooms were clean, staff were lovely. Beds were comfy, ordered room service and that was great. Didn’t get there till late so I can’t comment on the other facilities. Only down side was they don’t take cash
Stayed in November 2023
Reviewed: 9 November 2023
Ajadu
NigeriaNo fridge in the room
Was nice, my family enjoyed it
Stayed in November 2023
Reviewed: 6 November 2023
David
United KingdomNothing really
comfortable room and decent leisure facilities. The reception staff were really friendly too :-)
Stayed in November 2023
Reviewed: 5 November 2023
Rebecca
United KingdomPool facilities were really bad. The sauna and jacuzzi were not working. There were swimming lessons taking place in the pool, so only half was available to guests / members.
Stayed in November 2023
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