Gibson Road, Sutton, SM1 2RF, United Kingdom
#9 of 19 hotels in Sutton
Guests' ChoiceBased on 1908 hotel reviews
7.8Cleanliness
8.2
Comfort
8.2
Location
8.4
Facilities
8.0
Staff
8.7
Value for money
7.6
Free WiFi
7.9
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End of dialog contentReviewed: 15 June 2024
Elizabeth
United Kingdomroom very old, towels off white colour and looked old
breakfast was lovely
Stayed in June 2024
Reviewed: 12 June 2024
Linda
United KingdomLay out, accessibility & staff
Stayed in May 2024
Reviewed: 12 June 2024
Hota
United KingdomUnder the bed wasnt clean
Friendly and helpful
Stayed in June 2024
Reviewed: 7 June 2024
Estelle
United KingdomPasties were a bit dry
Stayed in June 2024
Reviewed: 7 June 2024
Nikki
United KingdomI don’t like the extra parking charges when you’re a guest at the hotel usually you get to park in the car park of a hotel if you’re a paying customer
It was spotless and felt so comfortable and secure too
Stayed in May 2024
Reviewed: 5 June 2024
Peter
United Kingdomi think the room needs some love ,breakfast great
Stayed in June 2024
Reviewed: 5 June 2024
Richard
United KingdomBathroom was a little 'worn' in part but nevertheless functional. Unable to open the 'restricted' window but not really an issue as time spent in the room was minimal and the AC functioned well.
Location, receptive and helpful staff, decent breakfast options. All over, good value for the cost paid. Inclusive parking was a 'boon'.
Stayed in June 2024
Reviewed: 3 June 2024
Melanie
United KingdomNoisy
Warm. Great breakfast. Lovely staff
Stayed in June 2024
Reviewed: 2 June 2024
Tracey
United KingdomSmoke alarm went off
Very accommodating Great facilities
Stayed in May 2024
Reviewed: 1 June 2024
Steve
United KingdomLocation to Epsom for race day was ideal, use of swimming pool was great after a day out. Having hotel parking was also helpful can be difficult in London to park
Stayed in June 2024
Reviewed: 30 May 2024
Jennelle
United KingdomNot applicable
Stayed in the premier room with walk in shower as my dad had some mobility issues. Updated room well designed only it would be nice to have a non slip shower mat for people with mobility issues. Otherwise the room and the facilities were perfect.
Stayed in May 2024
Reviewed: 28 May 2024
Vivienne
SpainOriginally put in a dingy, not very clean room but asked for it to be changed and that was done easily.
Staff here are absolutely lovely
Stayed in March 2024
Reviewed: 27 May 2024
Marco_martins
GermanyWe loved to stay in this hotel. It has a very friendly stuff that made us feel welcome. We would like to come back again if possible.
Stayed in May 2024
Reviewed: 27 May 2024
Brenda
AustraliaOur room wasn't serviced?? Empty tissue box in bathroom.
Great location, comfy bed & lovely room. Restaurant & bar great. Breakfast was exceptional.
Stayed in May 2024
Reviewed: 26 May 2024
Luzviminda
United KingdomThe room is presentable
Stayed in May 2024
Reviewed: 24 May 2024
Cressida
United KingdomThe room was freezing. They have a cool hot air system and to have it warm means cool noisy air blowing all the time. Once you switch it off due the breeze and noise the room cools down really quickly. I ended up with a sore throat afterwards.
The hotel is close to the main high street which was handy and you could easily walk to the station which meant I could do a quick trip to Epsom for the theatre. That was such a treat.
Stayed in May 2024
Reviewed: 24 May 2024
Janine
United KingdomBlack stain on carpet and needed more milk.
Bar was lovely
Stayed in May 2024
Reviewed: 20 May 2024
Sylwia
United KingdomSuper. Something for everyone.
Stayed in May 2024
Reviewed: 19 May 2024
Jeremy
United KingdomExcellent service from all staff young man at dinner on14/5 was very helpfull with gluten free food also at breakfast. We came for a funeral resception on the 14/5 for lunch and they made my a special gluten free chicken salad, great
Stayed in May 2024
Reviewed: 15 May 2024
Lisa
IrelandBeds are uncomfortable (dipping). Checking in was slow on past 2 visits. Although reception staff were just sitting in side room. No bell or alarm to notify them.
Clean, quiet facilities. Location and parking facilities perfect. Clean quiet pool a bonus (especially when the sun is shining).
Stayed in May 2024
Reviewed: 13 May 2024
Emma
United KingdomNo extraction fan in bathroom had to ask for tea bags and sugar as not replenished towels not replaced in bathroom was down to 1 !
Breakfast great staff helpful room ok
Stayed in May 2024
Reviewed: 7 May 2024
Tomaž
Sloveniarenovation needed. Hairdryer, coffe machine, toilet brush missing.
Good option for visiting London attractions.
Stayed in May 2024
Reviewed: 6 May 2024
Ian
United KingdomLocation - but that’s because family is based elsewhere in London, it was convenient enough
Clean. Staff pleasant and helpful. Loved the calories on the menus. Quiet.
Stayed in May 2024
Reviewed: 6 May 2024
Helen
United KingdomI think my only gripes were... That you could hear the road traffic a bit and if using the hairdryer there is no plug socket near a mirror which was odd. But nothing that would stop me from staying again.
Everything Firstly it was so easy to get to and with plenty of parking. Location was superb, very close to the high street and a short walk to the train station. It was spotlessly clean and with super polite staff who couldn't do enough to make your stay a pleasant one. Lovely swimming pool too.
Stayed in May 2024
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