I think just housekeeping was a little weak.it seems that they haven't enough workers.they had some delay in servicing rooms.but they were so friendly and after talk with them they had done it .

The location was excellent. In the center of london .just 2 min walk to underground station.Staff was so friendly. Breakfast was very good with different options.they had prepared a qote for my kid.and it was raining and the weather was little cold I said to them and they had prepared an extra warmer in the room .I recommend this hotel .

Stayed in September 2024

The room doesn’t look like it the picture, it’s much older

Large room Good enough breakfast especially comparing to London hotels Nice enough shower

Stayed in September 2024

Thé pillows need to be changed and even the mattresses

Location, breakfast and nice employees

Stayed in September 2024

Shower didnt drain properly

Stayed in September 2024

Well, this seems to be true in every hotel in England, but they don't have outlets for blow dryers in bathrooms, ,,, only for shavers....so you have to stand or sit out in the room, with not the best lighting, to blow dry your hair.

I sprained my ankle on arrival in London and when I arrived at the hotel the desk staff, concierge, and cleaning staff were amazing. From changing my room to a more shower accessible one, to greeting me ever morning with how are you? Is your ankle better? They brought ice to the room, the room service was prompt, the food hot and overall, saved my vacation from ruin. I was able to get out and do things after just a couple of days, because the Tube station was just a short walk away, there was a mall, with a grocery store, drug store and literally anything else I needed right across the street. I would stay here again in an instant!

Stayed in September 2024

The room’s facilities are outdated.

It was ok for one night.

Stayed in September 2024

One window was leaking a bit when it was raining. Rollers under the bed was uncomfortable.

Good breakfast and excellent service. Allergic friendly place. Great restaurant!

Stayed in September 2024

Friendly staff, able to check in early and good location..I felt safe staying there with my two children.

Stayed in September 2024

Our main complaint, and it is an important one, is that we booked twin beds only to be told on arrival that we were in a double (the double beds in the HI are like bouncy castles - not good for two people). After we made a fuss, they put us in a room with a sofa bed instead and then tried to charge us extra, but relented when we complained. They told us that allocation of twin rooms was subject to availability on the day, not at the time of booking. I have never encountered such a policy in any of the many dozens of hotels that I have stayed in over the last 50 years. Be warned.

The hotel is and well located if you are interested in the West End theatres and museums (and bookshops). It is very easy to access from Heathrow. The rooms are OK, but fairly basic, though the bathroom was a bit cramped. The breakfast is fine. For the price we paid, we thought that it was good value for money.

Stayed in August 2024

No refrigerator available in room

Staff , location and cleanliness

Stayed in August 2024

Everything was good

Great location as it is near the British museum and plenty of restaurants around. Also, very close to the tube and bus stops.

Stayed in August 2024

Cold tap poured out boiling water Had to use cold water from shower to provide right temperature water for bath

Location Comfortable beds

Stayed in August 2024

Ideally situated next to underground with small square with shops and bars. Rooms are always very comfortable and staff can’t be any more accommodating. It’s the only hotel I book in London with location in mind.

Stayed in August 2024

The only detail I didn't like about our room was a very poor lighting and only one electrical socket,which wasn't good enough for 4 people in the room.

Breakfast very good ,staff helpful and very friendly.I would come back there for sure.

Stayed in May 2024

Large hotel with good facilities. Ideal for central London.

Stayed in August 2024

The rooms were small and somewhat dated

The breakfast was varied and amazing

Stayed in July 2024

The hotel is massive, huge number of rooms, which makes it fairly impersonal. Also, the beds could be more comfortable, we got a triple room with individual beds, although we would have preferred a double bed and an an individual bed instead.

Breakfast was excellent and staff were extremely friendly and ready to help. The location is great, some 15-20 minutes walk from the areas of interest, such as the West End or SoHo. We had a great time and this hotel is clearly an option for our future stays.

Stayed in July 2024

Staff tried (more than once and on consecutive days) to come in at 8am and 10am while we were still sleeping

The location is excellent, it’s close to Russel Square station and a stone throw away from the British museum.

Stayed in August 2024

Air condition was not working for the first day. In the morning i informed the staff, but when we returned in the evening it was not fixed. After all we were moved to another room. It took more than an hour and a lot of communication efforts. That's the least you like to do after hard day. Elevators can also be better - very slow. There is no opportunity to go by stairs (i dodn't find). But this aspect is not critical.

Good location, breakfast is also fine. Quick check in/check out procedure.

Stayed in August 2024

Just a bit tired Breakfast too expensive compared to local offer if you have an intolerance (dairy)

Location & staff

Stayed in August 2024

Not a lot in immediate vicinity

Location for Euston Station

Stayed in July 2024

Nothing.

Excellent location. Close to British Museum, Kings Cross, St. Pancras, shops, lovely parks, restaurants, laundromat, tour stop. Nice, safe, walkable neighborhood. Good breakfast and restaurant/bar on site. Clean and nice staff.

Stayed in July 2024

Location and room quality vs price

Stayed in July 2024

Location

Stayed in July 2024