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  5. Reviews of Holiday Inn London - Gatwick Airport, an IHG Hotel

Reviews of Holiday Inn London - Gatwick Airport, an IHG Hotel 4 stars

Povey Cross Road, Horley, Horley, RH6 0BA, United Kingdom

#10 of 15 hotels in Horley

Guests' Choice

Review score

Based on 3817 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    8.4

  • Facilities

    8.0

  • Staff

    8.5

  • Value for money

    7.6

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 27 June 2024

    8.0
    good for one night.
    • Leisure trip
    • Couple
    • Standard Queen Room with Sofa Bed
    • Stayed 1 night

    no breakfast .

    Stayed in June 2024

  • Reviewed: 26 June 2024

    8.0
    Helpful
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night

    Air conditioning above our table in the restaurant was too cold! It was a chilly evening! Unfortunately heard a women sounding distressed in a room when passing the room in the corridor on going to bed. Did not intervene. But wonder how incidents of this kind are managed by the hotel?

    Room was clean and tea-making facilities useful. Bathroom clean. We did not have breakfast. Liked the shuttle service to the airport in the morning.

    Stayed in May 2024

  • Reviewed: 26 June 2024

    8.0
    Good, convienant hotel stay for early morning flight.
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Shuttle bus was pricey for the location. We ended up in a Uber which was cheaper which for an airport hotel I would not expect. The food was average in the bar and could have some better options vs the restaurant.

    Great location & hotel rooms. Very large & clean.

    Stayed in June 2024

  • Reviewed: 26 June 2024

    9.0
    Superb
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Was just as expected, very nice.

    Nice and clean.

    Stayed in June 2024

  • Reviewed: 25 June 2024

    9.0
    Well looked after. I felt comfortable during my stay.
    • Leisure trip
    • People with friends
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    I have no negative comments about the hotel.

    It was very clean, staff were very courteous and the hotel was in the ideal location.

    Stayed in June 2024

  • Reviewed: 24 June 2024

    7.0
    Ok only to catch an early flight,
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Way too old, needs upgrade, the sofa bed was the most uncomfortable my kids have ever slept on. The bed was better

    Proximity to airport, literally 3 minutes away in Uber

    Stayed in June 2024

  • Reviewed: 24 June 2024

    8.0
    This visit was our second one in two weeks. It is very convenient & value for money.
    • Leisure trip
    • Couple
    • Standard Queen Room with Sofa Bed
    • Stayed 1 night

    Nothing in particular

    Great location with easy access to the airport via the shuttle bus. Also good parking when we collected the hire car. The room was comfortable and the restaurant & the staff were very friendly and helpful.

    Stayed in June 2024

  • Reviewed: 23 June 2024

    9.0
    Good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    Bed side lights were not working

    Breakfast and bed

    Stayed in June 2024

  • Reviewed: 22 June 2024

    8.0
    Very convenient for travelers
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Easy access from airport either good shuttle service

    Stayed in June 2024

  • Reviewed: 21 June 2024

    8.0
    Very good
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    I didn't like the fact that 4 of the sockets in the room didn't work, which was really inconvenient when 4 people were trying to charge their mobile phones. Was going to mention it to reception at check out, but our taxi came early. Also, not enough tea and coffee in the room. If you're a bit of a tea pot like ne you'll be disappointed as you only get enough milk for 1 tea or coffee each. Room was also a little grubby. Found a big ball of hair on the carpet as soon as we entered, and the floor could have done with a bit more of a scrub in the bathroom. Lighting in the room wasn't brilliant either. All of the above weren't big issues as we only stayed 1 night, but I wouldn't stay any longer.

    Had a 1 night stay before flying from Gatwick. The staff were very friendly, Kiran and Angela in the morning at breakfast were particularly attentive. Breakfast itself was very good with a great selection of food and drink. Eat at the restaurant the evening before which was good, but overpriced for what it was. I would recommend getting room service instead as it's cheaper.

    Stayed in June 2024

  • Reviewed: 20 June 2024

    8.0
    Get what you pay for. Good location good shuttle service and great breakfast and restaurant
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom dated

    Clean and good service. Breakfast was great. Hotel a little dated especially the bathroom but overall all good

    Stayed in June 2024

  • Reviewed: 17 June 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    It was decent value for money

    The location is only a few miles from the airport and there was ample parking spaces whilst we were away.

    Stayed in May 2024

  • Reviewed: 17 June 2024

    8.0
    Would stay again
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    The carpets in corridors were disgustingly dirty

    Receptionist was extremely helpful.

    Stayed in May 2024

  • Reviewed: 16 June 2024

    9.0
    Superb
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    I checked in at 2am in the hotel and had to catch a flight at 9:30am. The few hours i stayed there were very comfortable. I must acknowledge the 2 kind gentlemen who greeted me at reception at that time and for the complimentary upgrade and breakfast i received.

    Stayed in June 2024

  • Reviewed: 16 June 2024

    7.0
    Peaceful and relaxing
    • Business trip
    • Solo traveller
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Clean and quiet

    Stayed in June 2024

  • Reviewed: 15 June 2024

    9.0
    Great airport hotel.
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night

    The pullout couch really is probably only big enough for one person.

    This was our first hotel stay after 2 weeks in Morocco, so it seemed exceptionally clean and luxurious (being able to drink the water!!!). We had just an overnight in London and needed somewhere near the airport to stay, and this fit the bill. It was great that it had a good breakfast, especially because we were flying the budget airline Norse, so we were able to fill up before we got onboard. The front desk was very helpful and happy to bring us extra bed linens so that one of our kids could sleep on cushions from the foldout couch, which really wasn't big enough for two people (16 and 13 year olds). The shuttle over to Gatwick was convenient and the 10 pound rate for a family was about half what we paid for an Uber the night before.

    Stayed in June 2024

  • Reviewed: 14 June 2024

    7.0
    Comfortable rooms with Hoppa Shuttle services for the Gatwick Airport
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    Stayed here for a night to catch an early morning flight the next day. Comfortable and spacious room. Well-equipped bathroom.

    Stayed in April 2024

  • Reviewed: 13 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Hotel is close to the airport and has a shuttle to take you to/from the airport which is great. Restaurant food was very good and staff was friendly and helpful. Room was just ok. Carpet had stains and didn't look very clean. We requested a room with 2 beds and the room had 1 bed and a sofa bed. There were no linens for the sofa bed, but they were delivered soon enough. We informed the hotel it was 4 of us arriving, there weren't enough hand or bath towels for all of us. Overall a good experience, staff at front desk was friendly. Just little details, but overall good.

    Stayed in June 2024

  • Reviewed: 12 June 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Premium Queen Room
    • Stayed 1 night

    Had to make the sofa bed up ourselves

    comfortable room, clean. Close to airport with easy to use well priced shuttle service

    Stayed in May 2024

  • Reviewed: 12 June 2024

    9.0
    Good value for location & condition
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Work carried out during stay

    Clean & efficient…good menu

    Stayed in May 2024

  • Reviewed: 11 June 2024

    7.0
    Fine for over night near early plane flight
    • Leisure trip
    • People with friends
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Dirty towels on arrival Strange meal options at check in.

    Location

    Stayed in April 2024

  • Reviewed: 11 June 2024

    8.0
    Would stay again
    • Leisure trip
    • Family with young children
    • Premium Queen Room with sofa bed
    • Stayed 1 night
    • Submitted via mobile

    Thought it would be closer to other amenities

    Comfortable everything we needed Great breakfast

    Stayed in June 2024

  • Reviewed: 11 June 2024

    7.0
    Ideal hotel for a one night stay before a next day flight.
    • Leisure trip
    • Couple
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Check-it was slow as there was only one person serving.

    Not a lot to dislike. Location (obviously) for a next day flight. Room was clean and well laid out. Bed was comfortable.

    Stayed in May 2024

  • Reviewed: 10 June 2024

    9.0
    Excellent
    • Leisure trip
    • Solo traveller
    • Premium Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Staff were exceptionally kind and helpful

    Stayed in June 2024

Showing 1 – 25

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