Mainly commented on in the like description but being picky....we only had one bath towel (I guess we could of asked reception for more) but when booked for 2 you expect 2 from the start. Again pity about the beds.

The reception staff were chatty and helpful and the accommodation was pretty much what we expected, but we asked for 2 single beds but got a double which was smaller than what we are used to so we didn't get the good sleep we wanted. The evening meal (a light one in our case) was fine and the staff were very helpful. Breakfast again was what we expected but the fried potatoes were like cardboard so had to leave them! Overall we were satisfied with our stay and would stay again but hopefully get the bedroom layout we request.

Stayed in November 2024

A few things one 1. Instead of potato could be hash brown or mini potato waffles 2. The heating wasn't working properly. Overall amazing place.

Everything is amazing. Staff was very helpful, especially Holly she was amazing. I am a regular customer in this hotel. I am i am glad that I have chosen this place again.

Stayed in November 2024

Only issue was the wheelchair lift to descend a few steps to the lower ground where my room was. My scooter was about 2 inches too long to fit the lift. But this is a listed building so they can only do so much. Perhaps a temporary ramp would be better but they went out of their way to help resolve the issue. Dedicated car park space in the rear near my room and left the back doors open for me to get in after my show at the theatre.

Room was sparkling clean and likewise the bathroom was really clean and looked brand new. None of that odd hotel/motel smell you get in most places (I think that's the pest control spray that they use to keep the critters at bay). Staff members were extremely accommodating. I ride a mobility scooter and they made sure that I had a dedicated car park space at the entrance closest to my room. Breakfast was good. They had better choices than most for the breakfast - a good selection of cereal, cold meats, cheese, yoghurt and a good selection of hot food. They had poached eggs too which is rae in my experience. Really enjoyed the stay and I would book again.

Stayed in October 2024

Lovely friendly staff .use of gym

Stayed in October 2024

N/A

comfortable & Clean

Stayed in September 2024

rooms poorly heated, interior a bit worn out, could use a refurbishment, hotel completely refused to accept cash payment, which I consider an infringement on my constitutional privacy rights.

Breakfast buffet quite okay, free parking, I had a quiet room in one of the side wings.

Stayed in October 2024

Basement location of the rooms

Clean and nice. Simple

Stayed in October 2024

Nothing!

Warm welcome. Good breakfast. Clean facilities.

Stayed in October 2024

Dinning facilities not great!

Good location for us

Stayed in September 2024

Bathroom dated Short staffed in reception/bar?

Room comfortable and clean

Stayed in September 2024

Nothing other than lighting quite dark

Clean and comfortable room Nice bed

Stayed in September 2024

Bathroom was a little bit tired looking but clean and tidy.

Staff were exceptional, Special Mention To the guy behind the bar and the waitor servicing food. Couldn't do enough for us, made us feel very welcome and attended to our every need. Lovely touches for the children (milk and cookies) and breakfast was Unbelievable, the choice was excellent and produce was so tasty. Breakfast is a MUST at this hotel.

Stayed in September 2024

Breakfast had very few options

The room was clean and there was a parking facility

Stayed in August 2024

all of it

Stayed in July 2024

Good Breakfast , friendly staff

Stayed in September 2024

I didnt get any Veterans discount

All was good

Stayed in September 2024

Room bathrooms were very dated and the whole building looked more like a sheltered supported housing/care home rather than an actual holiday inn hotel.

It was ok as a halfway stop from London to Southampton. Nice breakfast and we were given updated executive room for wheelchair user who needed a ground floor twin room that wasn’t available.

Stayed in September 2024

No bedside lights

Well placed

Stayed in September 2024

Didn't accept cash

Staff were excellent, breakfast plenty of choice offered location good for areas I needed to get to

Stayed in September 2024

The best Holiday Inn ive stayed in,

Stayed in September 2024

Could hear people walking around above me. On Sunday morning had two sets of guests with children & these children were having a great time playing in the passage way outside my room obviously making a noise & the parents obviously thought that was ok & not a thought that maybe people wanted to sleep in on a Sunday. Suggest you put notices up in passages that children are not to play or make a noise in the passages. The parents have no respect for others.

Very convenient for my needs

Stayed in September 2024

No lift. Only 20 steps but our bag was heavy. Although, the receptionist did offer help.

The bath! A bath is always a bonus! Also, the bar staff went out of their way to sort me a suitable menu (I am allergic to eggs).

Stayed in September 2024

Toilet could have easier to flush in room 119.

Breakfast and lunch snack both very good. Staff very accomodating providing check out extention and assisting with on-line airport check in.

Stayed in September 2024

Nothing

Well equipped

Stayed in August 2024