Smugglers Way, Wandsworth, London, SW18 1EG, United Kingdom
#529 of 1,014 hotels in London
Guests' ChoiceBased on 2808 hotel reviews
7.8Cleanliness
8.4
Comfort
8.2
Location
8.0
Facilities
7.8
Staff
8.6
Value for money
7.8
Free WiFi
8.5
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End of dialog contentReviewed: 27 June 2024
John
United KingdomBreakfast was not so good. The hotel was quite full so they opened a conference room to accommodate some guests for breakfast. This was not ideal. Many of the breakfast items ran out.
A quiet but basic hotel room located near to the river and train station.
Stayed in April 2024
Reviewed: 21 June 2024
Kathleen
CanadaRandom location had to get to by Uber Shower head kept falling off. Booking.com price was 50GBP difference than walk in that day and not honoured difference. Poor service as manager didn’t come speak with us directly and left the conversation to lovely young girl. Poor leadership.
Close to friends in London
Stayed in June 2024
Reviewed: 20 June 2024
Emma
United KingdomThere were a couple of dog poos that had been left in the carpark. Obviously this is owner responsibility, and i appreciate the carpark is not run by the hotel. But with the price of parking, perhaps someone could pop out and check the carpark every now and then. One was absolutely massive.
Staff were excellent, location is excellent, value for money, nice breakfast, clean and comfortable room, nice and quiet too.
Stayed in June 2024
Reviewed: 19 June 2024
Donnelly
United KingdomPaying for car park
Stayed in May 2024
Reviewed: 17 June 2024
İlker
TurkeyBreakfast was not sufficient enough. There should be some cheese
The rooms was clear and good destination. Near to city by train
Stayed in June 2024
Reviewed: 12 June 2024
Sam
AustraliaAll good vibes, would like to have a small room refrigerator.
Location, comfort, cleanliness, helpful staff, great service, and a good breakfast.
Stayed in June 2024
Reviewed: 12 June 2024
Ales
Czech RepublicExtra bed is small for even 2 kids, 12 and 14. We were for 3 nights, they made it but for longer stay I advise to take extra room.
The location was good, close to a bus station, train station and the port for Uber boat.
Stayed in June 2024
Reviewed: 11 June 2024
Angela
United KingdomEverything except the family next door kids and mom screaming all night had to go and complain
Stayed in May 2024
Reviewed: 9 June 2024
Louise
United KingdomElectric on/ off was noisy in last room I used
Staff were wonderful kind, caring, compassionate and very helpful
Stayed in June 2024
Reviewed: 9 June 2024
Jacqui
United KingdomNothing
Convenient location - friendly staff - efficient parking options
Stayed in June 2024
Reviewed: 8 June 2024
Kelly
South AfricaThere wasn’t anything that we didn’t like.
It was conveniently located to the Wandsworth Station and the BP, with the Marks and Spencers which was open 24hours. The rooms were comfortable. Breakfast was also included.
Stayed in May 2024
Reviewed: 7 June 2024
Petr
Czech RepublicGreat location to see center if London. Easy and fast access. Quiet area.
Stayed in June 2024
Reviewed: 4 June 2024
Curtis
United KingdomGreat staff Google breakfast
Stayed in April 2024
Reviewed: 3 June 2024
Victoria
United KingdomAdvertised as a 3 star hotel it exceeded my expectations. It’s clean and comfortable.
Stayed in June 2024
Reviewed: 30 May 2024
Sara
United KingdomWasn’t very clean and light flickering
The location
Stayed in May 2024
Reviewed: 28 May 2024
Cheryl
United KingdomBacon was good but sausages and eggs weren’t great. Orange juice was mixed with water and apple juice
Stayed in May 2024
Reviewed: 28 May 2024
Sherie
United KingdomPerfect location for what we had planned. Staff were absolutely amazing and breakfast was delicious
Stayed in May 2024
Reviewed: 27 May 2024
Julie
United KingdomLocation and standard of roon
Stayed in May 2024
Reviewed: 26 May 2024
Paul
United KingdomThe egg was the powder reconstituted, The bacon couldbe prsented better
You get what you expect at Holiday Inn Express. All staff very pleasant
Stayed in May 2024
Reviewed: 26 May 2024
Irene
United KingdomBreakfast was a little disappointing. Could have been more choice and what was there was not very hot.
Location was great and close to local amenities.
Stayed in May 2024
Reviewed: 19 May 2024
Rebecca
United KingdomIt was very expensive for a small double bed room.
The Reception staff were exceptionally friendly and welcoming. 5 stars for them.
Stayed in May 2024
Reviewed: 19 May 2024
Gary
United KingdomDisability room bed not big enough for 2 people, kettle in our room leaked overnight and soaked everything we put on the desk
Lovely location, clean, staff very polite and helpful
Stayed in May 2024
Reviewed: 18 May 2024
Imoukhuede
United KingdomNo cooler or fridge in room, so was not able to cool my bottled water. I got pickpocketed in the lift on my first day. My little money purse was taken from my zipped pocket, so i lost all my money and cards. The hotel knew this as I reported my loss to reception. But they still insisted on me paying by credit or debit card or googlepay, none of which I had. I took taxi to the bank to get cash but still had no card for payments. I could use my PayPal account to order takeaways via Justeat, thank God. But I had to phone around to get a friend to come over to pay for my parking charge plus one bottle of water with his debt card. I would advice the hotel to look at other means of payment if people suddenly have no cards to use. For example, my taxi payment was via a system called lopay. I filled in my name, contact details and clicked on the icon representing the bank i use. No other details. The system went straight into my bank account to withdraw the money owed for the taxi ride.
Car park on site. Breakfast included. Lift to take me up and down to 3rd floor. I can order a taxi easily. Beds were comfortable, two single beds in my room instead of the double bed I ordered. Room and hallway cleaned daily. Staff were mostly helpful and friendly. Coffee and tea were available in my room.
Stayed in May 2024
Reviewed: 16 May 2024
Stefan
United KingdomParking situation is terrible, cost £50 to park for 27 hours, if staying on a weekend drive away frim the main road and you'll find free residential parking.
Best priced spot in a good location, very clean, breakfast included.
Stayed in May 2024
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