55 Pendle Way, Burnley, BB12 0TJ, United Kingdom
#4 of 5 hotels in Burnley
Guests' ChoiceBased on 1694 hotel reviews
8.3Cleanliness
8.8
Comfort
8.7
Location
8.6
Facilities
8.5
Staff
9.1
Value for money
8.4
Free WiFi
7.8
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End of dialog contentReviewed: 27 September 2024
Graeme
United KingdomClose to a motorway so noisy in teh room.
Nice clean room with good facilities. Excellent breakfast and good easy parking.
Stayed in September 2024
Reviewed: 27 September 2024
Allan
United KingdomNothing
Very good quality
Stayed in August 2024
Reviewed: 25 September 2024
Helen
United KingdomNothing
Close to family destination
Stayed in August 2024
Reviewed: 23 September 2024
Adrian
United KingdomCould hear voices in the adjacent room due to connecting doors
Room, bed, shower, breakfast, value for money
Stayed in September 2024
Reviewed: 23 September 2024
Ann
IrelandI can honestly say there is nothing I don't like about this hotel....
Clean ,comfortable, staff consistently accommodating and friendly even when under alot of pressure. Always seemed to be a nice energy. We were there for a week !!!
Stayed in September 2024
Reviewed: 20 September 2024
Shaun
IrelandOnly negative comment about the place. Did not like the shower gel and shampoo in the room. Broccoli stem was the shower gel. We referred to it as broccoli and turd.😀
All staff very friendly, professional. Particularly Katie and Pailin.
Stayed in September 2024
Reviewed: 19 September 2024
Chloe
United KingdomPerfect for a quick night's stay while travelling
Stayed in September 2024
Reviewed: 13 September 2024
Stephen
United KingdomRoom faced motorway and was very noisy. It was hard to get a table for breakfast.
Room was clean. Breakfast very good. Check in time good.
Stayed in August 2024
Reviewed: 13 September 2024
Michal
SlovakiaProblems with the hot water in the shower and wifi dragging the points down...
Nice clean hotel with private parking lot outside of the city center... Very friendly and professional staff...
Stayed in September 2024
Reviewed: 8 September 2024
Denise
United KingdomEverything was good
Very friendly
Stayed in September 2024
Reviewed: 5 September 2024
Geraldine
United KingdomRoad lay out not good but that is not hotel fault down planning found easy to exit on left go down motorway turn at Pendle village junction to rejoin motorway which is not hassle.
Breakfast was fine plenty of choice for cold or hot full breakfast or just light bite.
Stayed in September 2024
Reviewed: 4 September 2024
Emma
United KingdomReceptionist
Lovely room
Stayed in August 2024
Reviewed: 3 September 2024
Hughes
United KingdomI was charged £20 for my service dog when I was told before I booked I wouldn't be charged because she's a working dog not a pet. I'm still waiting for the refund. And that there was no fridge in the room and only 2 t bags and coffee no biscuits.
The bed was lovely and comfortable and pillows
Stayed in August 2024
Reviewed: 29 August 2024
Edgar
United KingdomBar could have stayed open later
Stayed in August 2024
Reviewed: 28 August 2024
Michael
United KingdomVery good
Stayed in August 2024
Reviewed: 23 August 2024
Hannan
United Kingdomroom cleanliness was a tad unclean, a cobweb was hanging down above the bed near the broken downlighter lamp. the plug hole in sink still had hair and tissue jammed in the sieve, (only can be seen when you lift the plug out) window seal now a bit worn, when closed the traffic noise can still be plainly heard from the ajoining motorway, (easy fix the lock mech needs adjust) .The room main entry door could do with a clasp to hold open as difficult to get in with a wheelchair.infact nigh on dangerous, (very strong spring) but these are just minor faults 99% was great
As I am in a wheelchair, booked the disabled double room (110), access was great, (lift)bathroom and facilities super, all at lower height so had no trouble washing or bathing ,including the shower. bed was a little high but we managed to get a good night sleep, so all in all a very enjoyable day, breakfast was self service and to a very high standard, all food was hot and cooked fresh with plenty of choice.
Stayed in August 2024
Reviewed: 22 August 2024
Peter
United KingdomBathroom was a little dated
Parking on site , friendly staff
Stayed in August 2024
Reviewed: 19 August 2024
Janice
United KingdomSome upholstered chairs although stylish and colourful had dirty marks on them and could have been cleaned. Chair in room although comfortable had dirty mark on seat which could have been cleaned.
Breakfast was very good. A good variety. Cooked breakfast kept hot. Plentiful fruit salad. Pleasant breakfast room with plenty of tables and seating. Quiet, well-appointed room with iron and ironing board and paper hankies in the bathroom. Comfortable, airy lounge area. Pleasant, friendly staff. Wide corridors cleanly carpeted. Entrance and public areas spacious and pleasant.
Stayed in August 2024
Reviewed: 18 August 2024
Thomas
United KingdomThere was only one chair in the room.
We liked everything. The breakfast was all freshly cooked. The bed was comfortable. The staff were friendly and helpful.
Stayed in August 2024
Reviewed: 18 August 2024
Colette
United KingdomThe pungent smell of cannabis on the second floor corridor when returned to the hotel from a nearby function. The hotel is a non smoking establishment but someone near room 217 was smoking recreational drugs. Yes, we did inform the night reception.
Ideal location and great value for money.
Stayed in August 2024
Reviewed: 17 August 2024
Joanne
United KingdomNice clean and friendly
Stayed in August 2024
Reviewed: 16 August 2024
Maureen
United KingdomLift wasn’t working for a while - this seems to happen pretty often
Breakfast plenty of choice
Stayed in July 2024
Reviewed: 15 August 2024
Neil
United KingdomCheck in was a bit slow which was disappointing and chair in room was badly stained.
Great large bed and desk configuration was useful. Liked the blue light for bathroom.
Stayed in August 2024
Reviewed: 13 August 2024
Catherine
United KingdomClean, well appointed rooms and friendly staff
Stayed in August 2024
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