Castle Street, Cardiff, CF10 1XD, United Kingdom
#32 of 47 hotels in Cardiff
Guests' ChoiceBased on 3057 hotel reviews
7.9Cleanliness
8.3
Comfort
8.3
Location
9.4
Facilities
7.9
Staff
8.9
Value for money
7.6
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 June 2024
Gillian
United KingdomThe shower was a bit tricky to turn on ! I got my daughter to do it.
I took my daughter for a birthday treat everything was great the breakfast was also superb!
Stayed in June 2024
Reviewed: 2 June 2024
Lawrence
United KingdomNothing
Clean and tidy
Stayed in June 2024
Reviewed: 1 June 2024
Susan
United KingdomBathroom on the small side Overall decor in the bedroom and corridors could do with a freshen up
Value for money. Good location. Friendly helpful staff.
Stayed in May 2024
Reviewed: 31 May 2024
David
United KingdomDecor in corridors and rooms is in need of a refresh
Great location, parking was very convenient. Staff were very friendly and helpful.
Stayed in May 2024
Reviewed: 30 May 2024
Amy
United KingdomVery small bed
Very good location, right across the castle. On site parking lot
Stayed in May 2024
Reviewed: 30 May 2024
Royston
United KingdomBreakfast wasn't freshly cooked to order had been sat around for a while and was only slightly warm at best
Room was fantastic with a very comfortable bed
Stayed in April 2024
Reviewed: 29 May 2024
Saima
United KingdomWe wanted to heat our food, but couldnt heat them due to safety reasons, as per hotel staff. I have never had any problem with heating food in other holiday inn's before.
A very comfortable stay. Enjoyed it. The rooms were very spacious and had a beautiful view from the windows. Location was great and parking is at the back of Holiday inn but you use the same entrance.
Stayed in May 2024
Reviewed: 28 May 2024
Stephen
AustraliaThe Tv didn't work. But was fixed quickly. Not a big problem.
The room was a good size and clean. The Breakfast was very good with a good selection.
Stayed in April 2024
Reviewed: 28 May 2024
Ray
United KingdomAll of the Above
Stayed in May 2024
Reviewed: 28 May 2024
Jack
United KingdomSound deading between rooms wasn't great. Could hear quite a lot from neighbouring rooms. Hotel felt a bit dated in places and looked like it could do with a lick of paint. Some hooks and things were damaged in the bathroom but it was very clean.
Great location, really close to most of the main bars, the stadiums and the Castle. Good parking facilities as well which are only £15 for 24 hours. Breakfast was well stocked and staff were very helpful and friendly.
Stayed in May 2024
Reviewed: 27 May 2024
Michael
United KingdomResidents stopping at the Hotel were coming in all hours banging doors and wheeling suitcases along the corridors at 3am-5am in the morning
Location was great
Stayed in May 2024
Reviewed: 25 May 2024
Adrian
United KingdomSoft mattress
Central location, friendly staff
Stayed in March 2024
Reviewed: 23 May 2024
Julie
United KingdomAll good, we were only staying 1 night……so all good
We loved the Welsh cakes on arrival……Breakfast was excellent
Stayed in May 2024
Reviewed: 20 May 2024
Caroline
United KingdomConvenient, clean, f Good value
Stayed in May 2024
Reviewed: 20 May 2024
Elizabeth
United KingdomLoo paper a very poor quality !!
Breakfast had everything you could wish for. A little lacking in choice for an evening meal for my coeliac (gluten free) husband,but waiter was very helpful, in sorting something he could have. Meals a little pricey. Room very quiet, clean and comfortable. Good location.
Stayed in May 2024
Reviewed: 18 May 2024
Andy
United KingdomAC was locked out so we couldn’t cool the room down which was frustrating on a not evening.
Good location and the room had a view of the park.
Stayed in May 2024
Reviewed: 18 May 2024
Gilly
United KingdomBathroom a bit small & tired looking, although clean
Staff extremely polite & helpful.
Stayed in May 2024
Reviewed: 17 May 2024
Chris
United Kingdomnothing
The rooms especially the one which was for mobility accessible. The rooms were clean and spacious.
Stayed in May 2024
Reviewed: 14 May 2024
Steve
United KingdomBreakfast not good and not worth the money
Excellent location
Stayed in May 2024
Reviewed: 13 May 2024
Kevin
United KingdomNone
Great location clean good hospitality
Stayed in May 2024
Reviewed: 10 May 2024
Edward
United KingdomPop music in public places
Location
Stayed in May 2024
Reviewed: 10 May 2024
Sean
United KingdomTiny bathroom
Simple clean room. Smallest bathroom I have ever seen but served its purpose.
Stayed in April 2024
Reviewed: 7 May 2024
Alan
United KingdomClean and comfortable
Location
Stayed in May 2024
Reviewed: 6 May 2024
Colin
United KingdomFor price room was small and double bed really small.not enough milk sugar etc
Stayed in May 2024
Ribeira Grande, Portugal
Phoenix, USA
Caleta De Fuste, Spain
Vilnius, Lithuania
Kimberley, South Africa
Montréal, Canada
Trim, Ireland
Roquebrune-Cap-Martin, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content