Carpets tatty. Downstairs bar was not comfortable. Restaurant closed early 9.30pm

Location and price

Stayed in June 2024

The fire alarm was set off in the middle of the night and took over an hour to turn off

Stayed in June 2024

The fire alarm was going off on Saturday night and we had to evacuate the building and on the Sunday night the same thing happened where I got dressed to leave the building to get to floor number 1 from floor 7 via the steps as we couldn't use the lifts which is hard for me as I am disabled only to be told that we can go back to our rooms as someone had smashed the fire alarm off the wall.

Close to the venue where I was attending and the price was reasonable

Stayed in June 2024

Shower door broke. Bathroom lock broke. AC broke. Room stayed freezing cold. Poor food.

Location. Room size and big window.

Stayed in June 2024

Didn't have a bath

Quiet, beds were comfortable, and food was lovely

Stayed in June 2024

Room wasn't clean and generally the hotel is very tired.

Cheap, ok for an overnight stay for work.

Stayed in April 2024

We were given a twin room Instead of requested double. Hotel is looking tired in areas, carpet in room was worn and stained in places.

Room was relatively clean, front of house staff pleasant. Bathroom was clean and shower was lovely.

Stayed in May 2024

The locations is a little bit out of the way, but fine

Staff were really helpful

Stayed in May 2024

No shower door, holes in carpets. Banging doors because of the fixings.

Staff were really friendly and helpful, always polite and professional

Stayed in April 2024

The mattress was terrible. Only one lift meant waiting on a number of occasions.

The staff were excellent - all very friendly and helpful. The breakfast is plentiful but not very healthy Fruit options poor. Cooked Breakfast greasy

Stayed in April 2024

A couple of small issues, but made Staff aware and check out as it didn’t really causes any problems. Unfortunately, the gym is closed for renovation which is a little disappointing.

Overall, it was good. Room decent size. Great for what we needed. A staff were friendly. Would return visit if we are in the area again. Showers were lovely and hot.

Stayed in April 2024

TV had sound issues and ch choice poor

Clean comfortable room.

Stayed in April 2024

The room smells of tobacco

Comfortable bed

Stayed in April 2024

First room we were given smelled of smoke so had to move. Rooms showing their age and the beds were poor.

Low price in a good location for parking. Staff were lovely as was the breakfast.

Stayed in April 2024

Cleaning

Service

Stayed in April 2024

Bad lighting in the bathroom. Smoke detector hanging off the ceiling No shower gel Drinks machine out of order at breakfast-I had to request hot drinks

Comfortable bed

Stayed in April 2024

fire alarm sounded at 2am for no reason reception called my room phone at 5am for no reason, I answered and they had rang the wrong room

nice room, spacious, comfy bed & clean

Stayed in September 2021

Settee bed which we did not request set up in room

Stayed in September 2021

Lifts

Location

Stayed in September 2021

Not really up to usual Holiday Inn standards, just feels like this is at the end of the list to be updated and renovated. Creekingly old but had a decent sleep in a pretty small room / cell, probably a little too expensive at £80 odd but all the other hotels were full !

Easy to find, Staff were great on booking in, friendly and welcoming. Basics provided in the room

Stayed in October 2021

Warm air unit not working, extractor fan not working. No USB socket, and the sink moved when in use and the shower door was missing.

Stayed in October 2021

The bathroom could do with a bit of maintenance

The experienced waiter in the bar upstairs was brilliant with two new recruits. trying to teach them everything he could. The man on reception was also very welcoming.

Stayed in August 2021

When I first arrived, there was a huge guided tour bus stopped in the entrance, blocking an entire drive way so I pulled forward to ask about the parking situation. The staff signalled me to stop so I did and then he did a very ambiguous hand gesture and I thought he meant they’ve cleared all the bags from the guided tour bus and it’s ok for me to pull forward- but no! He yelled at me and said “do you not understand the word wait?”- also just because I am not british, does not mean I don’t understand English, I just couldnt understand his ambiguous hand gesture. This was the rudest welcome from a hotel that charges over £100 a night. Until the staff realised I’m also a customer, he become nicer. Then when I got my room, the bathroom light was broken and kept flickering so I told reception about it. I left for the night and when I was back late, the light was never fixed so I guess room 601 will forever have a flickering light in the bathroom. The second day I asked for more towels and rubbish bags because the rooms aren’t serviced until you leave (which is disgusting!) and they never arrive! There’s only 1 lift for everyone in the hotel and the hotel has 12 floors and it’s very unfriendly for customers with disability or people who simply wish to use the lift without a 10 minute wait each time. Would never stay here or recommend it to anyone for sure!

Good location (sort of)

Stayed in September 2021

It’s tired and in need of some refurbishment. Also, equipping a room with 2x 20cl teeny tiny tubes of shower gel for a two night stay is, well, ambitious. However, the worst part was discovering that someone / something had clearly puked / spilt something very grim on the floor and some kind of creature had torn up the carpet near the window. It almost made me call reception to send up a bible, some holy water and a very experienced Jesuit priest.

It’s turning into a bit of an iconic feature of the midlands. The vista windows are great.

Stayed in September 2021