Nothing

No

Stayed in September 2024

Signage to the main car park was not visible so nearly went past the entrance. Staff wanted to clean my room before I'd checked out

Walking into the foyer I was impressed with the space and ambience. Check-in was quick and easy, the staff member friendly. Extra supplies for the room was given when asked for. The room was a nice size, clean, comfortable. Would use again

Stayed in September 2024

No lift available.

The bed was comfortable. The bathroom was a good size. I liked that the room was spacious.

Stayed in September 2024

The swimming pool was a nice touch. It was conveniently located for a festival at Newbury show grounds.

Stayed in August 2024

My fish and chip was very disappointing. The fish had zero taste and overcooked. The chips also had no taste. The desert was not much better either.

Very good for a short one night stay.

Stayed in September 2024

The bed!

Very attractive hotel. We often stay at Double Tret hotels in various cities. Given a first floor room in quiet area which was a good size. Restaurant food has pub prices but slightly more expensive wines. Pleasant staff only downside we had a very uncomfortable bed it squeaked at every move.

Stayed in September 2024

Room was a bit dark

Friendly staff, good value and comfortable.

Stayed in August 2024

Bedrooms and pool / changing rooms appear tired.

Breakfast was just above average - it was let down by lack of choice - no vegetarian sausages , only scrambled egg, no mushrooms . Staff were excellent and friendly .

Stayed in August 2024

Price of breakfast

Convenient location. Good value.

Stayed in August 2024

Nothing was bad but things needed an update; tiles with holes that had been filled in as appliances had been updated. Carpets dated. Fold out sofa bed not that comfortable, felt very 'springy'. Poor shower presssure in the pool changing rooms but was still extremely happy to have a pool at all for the price.

Lovely modern reception/ lounge & restaurant area. Reception was a lovely space, good sofas to chat & bar available in reception for a drink. Suspect this area all modernised as a priority over the rooms. Good sized rooms but slightly tired & in need of update at some point. Particularly liked the availability of a swimming pool, made our stop over feel like a real holiday! All facilities were working; pool, sauna, steam room & jacuzzi. Changing room with clothes spinner.

Stayed in August 2024

Smell of sewage Not so modern either

Good value for money Good location Nice customer service

Stayed in July 2024

Pillows were bad very flat,food was ok but expensive,breakfast was ok but run out of eggs,sasauges

Staff we friendly and helpful pool was nice

Stayed in August 2024

The restaurant really lets the place down: at dinner time (6.30 sitting on a Sunday) the restaurant ran out of a large number of dishes, so we went for burgers. These arrived fairly quickly but were super bland: think Weatherspoons on a bad day-type quality. Certainly edible but at £17 a piece you'd certainly expect something better. Drink prices are shocking for an out of London location: £7 for a pint of lager and a near-on 400 per cent mark up on a bottle of white is nothing short of disgusting. I understand from the manager's responses to previous reviews that it's the HQ that sets up the prices, but given it's a recurring theme, it certainly may be something to bring up with the powers that be. Breakfast was equally poor - poor quality and poor quantity (slow to replenish), certainly not good value for money. Overall, great hotel,lovely staff but restaurant needs a proper rethink. We would certainly stay again but forego breakfast and either dine in Newbury or order Uber Eats.

Excellent location, great pool and spa. Spacious and clean room, very comfortable beds: decor may need some updating but for the price you pay you really can't complain. Staff, for the.most part is lovely and helpful - big shout out to the living well employee for a lovely chat about cats and what drama queens they can be!

Stayed in August 2024

For a hotel from Hilton, the tv stations was very limited in the room. We only had channels 1-5 and bbc1 didn’t even have sound for some reason. Besides that… couldn’t fault it

Easy to find, spotless facility, friendly staff, clean and comfy bed

Stayed in August 2024

Mattress needed changing in our room. Very uncomfortable

Easy access from the motorway as a stop over

Stayed in August 2024

Nice big comfortable bed, friendly reception staff. We did not use any other hotel facilities.

Stayed in August 2024

Separate charge for parking. How else could anyone get there?

Stayed in August 2024

Nothing

Great value for money (it was a Sunday night!)

Stayed in August 2024

Bathrooms need upgrading

Clean and reasonable

Stayed in July 2024

My reservation said that our Queen room had a balcony and also a kitchenette where you can make meals & a microwave. When we arrived, our room had neither of those things. Therefore, our expectations were wrong.

Bed & bedding/Pillows were comfortable. Cookie was very nice. We enjoyed the pool & hot tub. Overall, the room was pleasant. We had a drink in the bar area, which was fine.

Stayed in July 2024

the brown bread at breakfast had geen mould on it

getting a cookie on arrival

Stayed in July 2024

We arrived at around 19:30 and had some dinner, a pizza, some haloumi cheese fries and calamary, which were not really that good taste wise, £46 pounds could have been better spent.

Room was a good size and had a big bed, had a bath and shower was happy with that, did have a TV. there are no elevators so if you cant go up the stairs then better get a ground floor room.

Stayed in July 2024

First and foremost the staff were lovely from the moment we arrived. From the receptionist to the new young lady on the bar, they were fantastic. Unfortunately the same can't be said for the gentleman who was attending the pool/gym. Every time I saw him he was busy on his mobile or scrolling Facebook. I think his time would've been better spent cleaning the revolting men's changing room. Food was massively over priced for what it was. Breakfast at £15 each was very disappointing. The lady in charge of the restaurant for breakfast was really friendly and helpful.

Stayed in July 2024

Mattress needed replacing

Good breakfast

Stayed in July 2024