The lifts were very slow to come and one was not working

The room was at the back of the hotel overlooking a builders storage area and a building site

Stayed in September 2024

Twin beds wh

Excellent location

Stayed in August 2024

fyi: no outlets near the bed or even along the same wall as the bed. Outlets for bed lamps are built into/behind the wall, so you can't even unplug a lamp to use one. However the worst part of my room was the bathroom, which was designed by the Joker after he escaped the asylum: -The shower makes an insane super loud Horn noise (hard to imagine, i know, but truly, a Horn) EVERY TIME, THE ENTIRE TIME you use it. The shower is also super difficult to turn on and off - if you rotate too far in either direction it from shower to bath and back again, which means to turn it off you have to hit the exaaaactly right spot for Off. Otherwise you'll hear dripping all night. -The sink would not drain. I called the front desk, they said they'd send someone to fix it the next day. I don't know if they did send someone (I was not in the room during the day) but it still continued to fill up/drain very very slowly. The sink handle is also insane. Rather than say, turn left for hot, right for cold, it moves in a circle and is set at an angle, and covers both temperature and flow: so you can have high speed super hot water, low speed super hot water, or a slow trickle of super cold water. At no point can you achieve a normal volume of water at a comfortable water temperature. Luckily, since the sink drains so slowly, you can slowly fill the basin with scalding hot and ice cold water and go from there. -The bathtub has really sharp edges, high sides, and an incline on the inside which is steeper than average and difficult to see. If you are vision or mobility impaired, this could be dangerous for you.

Breakfast was lovely, really excellent. Main star of the show is the people - everyone I spoke to or interacted with was lovely and helpful. They made me feel very welcome, and in fact were so great, that I will probably book again, despite my bathroom having a lot of issues.

Stayed in September 2024

Our room was freezing, there was a problem with the air con control, I went to reception and raised my issue which was meant to be resolved whilst I was out. I returned and still the room was freezing and air con still blowing. I called reception twice from the room as my children was asleep but no answer. Other than a very cold nights sleep everything was perfect.

Beautiful hotel, very friendly staff extremely clean and perfect location.

Stayed in September 2024

Nothing

Spacious room

Stayed in September 2024

Location

Stayed in September 2024

The suite was amazing and clean.

Stayed in September 2024

Facilities limited No water in the room Room service unhelpful

Great location

Stayed in September 2024

The restaurants don’t have a proper menu. Just burgers and fries. Also I paid too much £542 for two nights only to get to the hotel and the prices were lower, I was so pissed

The pool was good. The breakfast was okay . They gave complimentary drinks for my anniversary.

Stayed in September 2024

Can’t open window, I like fresh air

Everything was good, size room, beautiful city view and enjoy sauna, swimming pool

Stayed in August 2024

Waiting staff in podium restaurant were the least attentive I’ve ever come across. Everything I needed anything I had to go and ask. Not once did anyone actually come to the table to take orders for either food or drink. I had to ask if it was actually table service, and they confirmed it was table service, but proceeded to avoid any actual table service

Excellent hotel

Stayed in September 2024

Staff absolutely wonderful a real credit to the company. Loved the lounge with complementary drinks and nibbles.

Stayed in August 2024

I’m nit picking and it’s based on personal preference, but I wasn’t a fan of the art above our bed in the hotel. Again personal preference, but I didn’t find the pillows that comfy.

Staff were excellent, very friendly and helpful. Beautiful hotel, very clean loved all the little extras in our room and attention to detail, excellent location

Stayed in September 2024

Looking a little more ‘tired’ than the last time we stayed 5 years ago

Great location

Stayed in August 2024

Location was v good. Cloud23 was also great.

Stayed in August 2024

Nothing

Clean and the fact that’s accessible to everywhere

Stayed in September 2024

Bed needed attention and a deep clean was needed other than that we was happy

Dirty old coffee like stains on furniture above bed. The whole bed moved like it had wheels and made horrific noise

Stayed in August 2024

Excellent staff, friendly and approachable. Good quality food, variety, well presented, plenty of space and privacy.

Stayed in September 2024

I loved everything about my stay except for the mattress. It was very uncomfortable I woke up with sore hips as the mattress had no give. I’m not sure if the mattresses get better when you upgrade?

I loved the location and staff members were very pleasant. The room was made so lovely for us.

Stayed in September 2024

Breakfast finished earlier than stated in the terms and conditions and had no hot water on the last day maintenance took too long to come and assist

The staff were helpful and the property was clean and organised, my towels were refreshed everyday without requesting and the breakfast had a lot of options 😍

Stayed in September 2024

Stains on the carpet in the room. Pillows weren’t comfortable on the bed. Only one comfy chair in the room. On arrival staff on the front desk weren’t over friendly.

The location and room view

Stayed in August 2024

Parking is an extra cost

Excellent location & great room facilities

Stayed in September 2024

All 👍

Gym and breakfast 😋

Stayed in August 2024

Offered an upgrade for £10 to a King room which was higher. 19th floor. It was worth it for the views. Cloud 23 is worth a visit for cocktails

Stayed in August 2024