Potteries Way, Hanley, Stoke on Trent, ST1 4QA, United Kingdom
#3 of 14 hotels in Stoke on Trent
Guests' ChoiceBased on 3380 hotel reviews
8.5Cleanliness
9.2
Comfort
9.2
Location
8.6
Facilities
8.8
Staff
8.9
Value for money
8.4
Free WiFi
8.6
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End of dialog contentReviewed: 14 May 2024
Illya
United KingdomThe only niggles I would have are that the hot water for tea ( at breakfast) is from the coffee machine - which never tastes right and bar lacked atmosphere.
Excellent and conveniently located. Parking was at reasonable cost of £7 per night. Room clean and well appointed. Very comfortable bed. Staff were friendly and breakfast excellent.
Stayed in May 2024
Reviewed: 13 May 2024
Aidan
United KingdomVery clean and modern
Stayed in May 2024
Reviewed: 13 May 2024
Paul
United KingdomThe staff seemed so poorly trained. Even the simplest things proved to be a challenge. As for the guy who was serving at the bar in the evening it was like a comedy show.
Location for an event. Nice modern hotel. Feeling of space around all public areas
Stayed in May 2024
Reviewed: 12 May 2024
Karen
United KingdomRoom very warm and air not easy to figure out and it just didn’t stay cool. Bar staff leaving at 10pm made it very hard to get served at the bar and although the night staff worker was lovely it meant for slow service. Waiting staff on first night was slow to acknowledge us and slow to bring drinks but otherwise fine.
Ideal for central stoke for theatre visit and the Gladstone Pottery/Emma Bridgwater/Wedgwood. Nice rooms. Like the decor. Food was lovely.
Stayed in May 2024
Reviewed: 7 May 2024
Sharon
United KingdomNo window to open in room. It became too hot in the night Bit stuffy especially when the shower had been used. Would book and stay again though
Modern clean and staff very welcoming
Stayed in May 2024
Reviewed: 6 May 2024
Caroline
United KingdomThe shower in our room flooded the room and there was nothing use to push the water down the plug hole. So the water stayed in the area near the toilet we were in room 408. Items to buy in reception were expensive .
Very clean, modern, comfy bed, nice space, central to Stoke and surrounding area, near to station. Break fast was good. Gym was nice and clean
Stayed in May 2024
Reviewed: 4 May 2024
Kev
United KingdomNot enough staff on at breakfast to turn tables over.Took me 8 times of putting my toast through to resemble toast. Little tweeks, so it's not a big issue. But I'm saying they're only niggles, that's all they are, of our stay.
Nice room, staff superb, bed very comfortable. Ideal location for our booked event. Breakfast lovely, just needed the toaster to toast.
Stayed in May 2024
Reviewed: 3 May 2024
Charlie
United KingdomAmazing
Stayed in March 2024
Reviewed: 3 May 2024
Celso
BrazilService and food
Stayed in April 2024
Reviewed: 2 May 2024
Matthew
United KingdomIt felt very quiet so as with a friend went out for more ambience. The view from my room.
great location ate brunch out, had i been travelling alone for work I would have enjoyed the facilities more and appreciated the relaxing ambience of the lobby/coffee area.
Stayed in April 2024
Reviewed: 1 May 2024
Alistair
United KingdomThe pillows were very uncomfortable! No substance to them.
Nice room, clean, comfortable and spacious.
Stayed in April 2024
Reviewed: 1 May 2024
Darryl
United KingdomShower was a bit weak but honestly it was a great stay for one night
Experience was very good, staff were great and facilities great
Stayed in April 2024
Reviewed: 30 April 2024
Hamed
United KingdomLocation, car park would charge you for the park as a guest, no gym or spa facilities
Cleanliness and design
Stayed in April 2024
Reviewed: 29 April 2024
Blundell
United KingdomThe only thing was even though the hotel was nice when booking it stated that the room had a balcony and that was one of the reasons why I booked this hotel
The room was very nice and the bed was very conforrable
Stayed in April 2024
Reviewed: 29 April 2024
Oliver
United KingdomNothing
Fantastic hotel! Friendly staff, very chilled out atmosphere, the breakfast was fantastic! Room was exceptional very clean and modern. Would definitely stay here again!
Stayed in April 2024
Reviewed: 25 April 2024
Sarah
United KingdomNo criticism.
Super breakfast options. Very friendly and welcoming staff. Very well appointed bedrooms with Crabtree and Evelyn amenities.
Stayed in April 2024
Reviewed: 24 April 2024
Frank
United KingdomPerhaps a little more choice of cooked breakfast? Otherwise excellent place to stay.
Superb location for Victoria Hall and Regent Theatre and easy parking too. Restaurant just what we needed and breakfast good too.
Stayed in April 2024
Reviewed: 23 April 2024
Ewelina
United KingdomAll good
Stayed in April 2024
Reviewed: 21 April 2024
Rebecca
United KingdomServe cocktails until the bar shuts please.
Great rooms lovey looking hotel in a great location if you need to visit Stoke
Stayed in April 2024
Reviewed: 20 April 2024
Lauras1988
United KingdomPrice is high considering location.
The room was clean, tidy, and modern.
Stayed in April 2024
Reviewed: 20 April 2024
Samantha
United KingdomClean and modern
Stayed in April 2024
Reviewed: 19 April 2024
Theresa
United Kingdomstained carpet
size of the room, facilities in the room and layout of the room, view from the window and helpful staff
Stayed in April 2024
Reviewed: 17 April 2024
Jodie
United KingdomExcellent quality and very comfortable
Stayed in April 2024
Reviewed: 16 April 2024
Andrei
IrelandParking
Room's and cleaning
Stayed in April 2024
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