Potteries Way, Hanley, Stoke on Trent, ST1 4QA, United Kingdom
#3 of 14 hotels in Stoke on Trent
Guests' ChoiceBased on 3357 hotel reviews
8.5Cleanliness
9.2
Comfort
9.2
Location
8.5
Facilities
8.8
Staff
8.9
Value for money
8.4
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 1, 2024
Michael
CanadaDidn't like paying extra for parking
Room was good
Stayed in May 2024
Reviewed: May 28, 2024
Ron
United KingdomThe car park is opposite the hotel, across the dual carriage way, accessed on foot by a pelican crossing. It is not very easy to find and our satnav took us to the wrong place, where there is a sign indicating that the hotel carpark is elsewhere, so presumably our situation was not unusual. The air-con was noisy and, although we turned it off, sprang to life throughout the night.
Conveniently located on a ring road and close to motorways. The staff were very pleasant and helpful, especially in the bar and restaurant. Rooms are spacious and clean with very good facilities, including numerous USB points. The restaurant, whilst not haute cuisine, offers a reasonably priced and better than average menu. Breakfast is more than adequate.
Stayed in May 2024
Reviewed: May 28, 2024
Babicz
United KingdomNo pool
Breakfast was spot on, delicious, fresh yummy 😋
Stayed in May 2024
Reviewed: May 26, 2024
Nicola
United KingdomCar park not easy to find
Location, breakfast was great you can even get a box to sort a packed lunch if required
Stayed in May 2024
Reviewed: May 25, 2024
David
United KingdomI can't live there!
Everything is wonderful, about Ben and his staff.. This hotel is so welcoming! First class.......
Stayed in May 2024
Reviewed: May 22, 2024
Margaret
AustraliaBed was very creaky
Free laundry Location
Stayed in May 2024
Reviewed: May 21, 2024
Primrose
United KingdomAdditional parking fee of £9 per day
Fantastic breakfast, good choice.
Stayed in May 2024
Reviewed: May 20, 2024
Eric
United KingdomParking
Clean
Stayed in May 2024
Reviewed: May 20, 2024
Victoria
United KingdomNothing
Modern and spacious
Stayed in May 2024
Reviewed: May 19, 2024
Lord
United KingdomNice clean and very friendly staff
Stayed in May 2024
Reviewed: May 19, 2024
Rebecca
United KingdomN/A
Immaculate modern property. Friendly staff, good size room. Large comfy bed. Bathroom good size. And great location. Good price too. Highly recommended
Stayed in April 2024
Reviewed: May 14, 2024
Illya
United KingdomThe only niggles I would have are that the hot water for tea ( at breakfast) is from the coffee machine - which never tastes right and bar lacked atmosphere.
Excellent and conveniently located. Parking was at reasonable cost of £7 per night. Room clean and well appointed. Very comfortable bed. Staff were friendly and breakfast excellent.
Stayed in May 2024
Reviewed: May 13, 2024
Aidan
United KingdomVery clean and modern
Stayed in May 2024
Reviewed: May 13, 2024
Paul
United KingdomThe staff seemed so poorly trained. Even the simplest things proved to be a challenge. As for the guy who was serving at the bar in the evening it was like a comedy show.
Location for an event. Nice modern hotel. Feeling of space around all public areas
Stayed in May 2024
Reviewed: May 12, 2024
Karen
United KingdomRoom very warm and air not easy to figure out and it just didn’t stay cool. Bar staff leaving at 10pm made it very hard to get served at the bar and although the night staff worker was lovely it meant for slow service. Waiting staff on first night was slow to acknowledge us and slow to bring drinks but otherwise fine.
Ideal for central stoke for theatre visit and the Gladstone Pottery/Emma Bridgwater/Wedgwood. Nice rooms. Like the decor. Food was lovely.
Stayed in May 2024
Reviewed: May 7, 2024
Sharon
United KingdomNo window to open in room. It became too hot in the night Bit stuffy especially when the shower had been used. Would book and stay again though
Modern clean and staff very welcoming
Stayed in May 2024
Reviewed: May 6, 2024
Caroline
United KingdomThe shower in our room flooded the room and there was nothing use to push the water down the plug hole. So the water stayed in the area near the toilet we were in room 408. Items to buy in reception were expensive .
Very clean, modern, comfy bed, nice space, central to Stoke and surrounding area, near to station. Break fast was good. Gym was nice and clean
Stayed in May 2024
Reviewed: May 4, 2024
Kev
United KingdomNot enough staff on at breakfast to turn tables over.Took me 8 times of putting my toast through to resemble toast. Little tweeks, so it's not a big issue. But I'm saying they're only niggles, that's all they are, of our stay.
Nice room, staff superb, bed very comfortable. Ideal location for our booked event. Breakfast lovely, just needed the toaster to toast.
Stayed in May 2024
Reviewed: May 3, 2024
Charlie
United KingdomAmazing
Stayed in March 2024
Reviewed: May 3, 2024
Celso
BrazilService and food
Stayed in April 2024
Reviewed: May 2, 2024
Matthew
United KingdomIt felt very quiet so as with a friend went out for more ambience. The view from my room.
great location ate brunch out, had i been travelling alone for work I would have enjoyed the facilities more and appreciated the relaxing ambience of the lobby/coffee area.
Stayed in April 2024
Reviewed: May 1, 2024
Alistair
United KingdomThe pillows were very uncomfortable! No substance to them.
Nice room, clean, comfortable and spacious.
Stayed in April 2024
Reviewed: May 1, 2024
Darryl
United KingdomShower was a bit weak but honestly it was a great stay for one night
Experience was very good, staff were great and facilities great
Stayed in April 2024
Reviewed: April 30, 2024
Hamed
United KingdomLocation, car park would charge you for the park as a guest, no gym or spa facilities
Cleanliness and design
Stayed in April 2024
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