Conway Road, Conwy, LL32 8QE, United Kingdom
#13 of 16 hotels in Conwy
Guests' ChoiceBased on 1990 hotel reviews
8.1Cleanliness
8.8
Comfort
8.9
Location
8.8
Facilities
8.5
Staff
8.6
Value for money
7.8
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 16, 2024
Dean
United KingdomThe £50 pet charge was extremely expensive! Most hotels charge £15/£20. Took the shine off for me!
Very clean, facilities were great
Stayed in June 2024
Reviewed: June 16, 2024
Kevin
United KingdomThe air conditioning didn’t work in our room so it was warm, even with asking for a fan. Mould in shower area as no extraction fan. As the room/washing facilities were open plan the lack of ventilation was evident.
Lovely and clean. Good decoration. Good overall facilities.
Stayed in June 2024
Reviewed: June 13, 2024
Kirsty
United KingdomJust didn't have any conditioner in the room...teach me for not bringing my own
Location of the hotel was lovely, proper North Wales ,room was large light and airy and clean, felt new rather than the usual run down hotel rooms. Staff were lovely good sense of humour 👌 Facilities were brilliant, spa was busy but not so that you couldn't relax or have time and space to yourself.
Stayed in June 2024
Reviewed: June 6, 2024
Jodie
United KingdomThe only two things there was no bath with shower and couldnt connect phone to television so there was only free view to watch
Food was delicious dinner menu was amazing and loads of variety for breakfast top marks on food and drinks were a little expensive but expected
Stayed in June 2024
Reviewed: June 4, 2024
Anshuman
United KingdomNever got access to EV chargers for your Electric car in our 5 day stay, need to increase the number of charging ports
Stayed in May 2024
Reviewed: May 28, 2024
Wendy
United KingdomInternal doors between rooms are not sound proof You could hear everything they were saying
Cleanliness
Stayed in May 2024
Reviewed: May 27, 2024
Sophie
United KingdomA pool would just top it off.
Stayed in May 2024
Reviewed: May 27, 2024
Michelle
United KingdomIn the rooms - No privacy with washing facilities. Sink was in the room not in a separate bathroom. Shower also opened right into main room. If sharing twin room with friends - be aware - no privacy for washing.
Lovely clean and comfortable. All staff we came across were very welcoming and helpful.
Stayed in May 2024
Reviewed: May 21, 2024
Diane
United KingdomLittle bit pricey for what it is, £200 for one night and I don’t think it was worth that.
Stunning location, spotlessly clean, friendly and attentive staff and spacious, well decorated rooms.
Stayed in May 2024
Reviewed: May 10, 2024
Leslie
CanadaThe location was a bit isolated - could be considered both a positive and negative.
The hotel was modern and inviting with lots of little extras like snacks available for purchase. We did not take advantage of the spa or adjacent sports complex but it made a nice package for a longer stay. Comfortable beds, good shower and convenient restaurant with tasty offerings.
Stayed in May 2024
Reviewed: May 8, 2024
Kathleen
United KingdomI was really unhappy that the windows cannot be opened at all! The room was very stuffy and the air con only switches automatically only when the room temperature hits 24.5! so at about 2am in the morning we were hot, sweating and dehydrated. We had to keep getting out of bed to switch it on which really is ridiculous and needs addressing if we were to stay again. I was also unhappy that certainly in our room 205 the shower leaks very badly all over the floor, so much so that it travels over to the rug and soaks it. On asking for a mop they could not find one! really?! lol! Other people have mentioned this on here so the hotel knows about it which is dissapointing. All they need do is replace the seal. The information given about how much things cost is very confusing. was given different prices for the spa off 3 people. The restaurant is not a set price either as it is advertised as being. I would stay here again if these things were put right, as its no good if you cant sleep in your room when its so hot and stuffy. We asked at reception for the air cons limit of 24.5 to be adjusted and they said they would lower it to 20 for us but nothing happened.
The room is very clean. There are blackout blinds. Someone one here said there was only net curtains but that is not the case, you have to pull them down and they do blackout the room very well. The shower is pretty good, however let down by the fact it leaks everywhere. We did not eat here so cannot comment.
Stayed in May 2024
Reviewed: May 6, 2024
Laura
United KingdomFantastic room with lots of space and very comfy. The breakfast was great and had a good selection of hot and cold options.
Stayed in May 2024
Reviewed: May 6, 2024
Qudus
NigeriaI felt the mattresses were too soft. I do recognise this is probably a unique problem for my family as we prefer firmer ones.
Breakfast was really good. the views were fantastic also out of the dining lounge.
Stayed in May 2024
Reviewed: May 5, 2024
Harriet
United KingdomOur room didn’t have curtain just net curtains and in summer months, room very bright early on. The shower was level with the floor outside the shower so leaked a lot every time we used it. Restaurant was lovely ambience, lovely staff however price of food didn’t live up to expectations.
It has modern facilities including restaurant, bar and spa on site, its clean, staff were friendly, large room, modern amenities also included.
Stayed in May 2024
Reviewed: May 5, 2024
Stephen
United KingdomShower wash and conditioner hadn’t been checked and were empty but didn’t find out until in the shower!
Clean and comfortable room. Modern feel with a good breakfast.
Stayed in May 2024
Reviewed: April 28, 2024
Melissa
United KingdomNothing, was great
Room really modern with great lagoon view Spa was so beautiful (although £35 each despite being a hotel guest)
Stayed in April 2024
Reviewed: April 25, 2024
Graham
United KingdomNo light in the toilet and when I mentioned it they could not replace the light bulb because apparently there was no 'engineer' on site. I nearly just went and purchased one myself - but stopped short on that - its a straightforward job to replace a light bulb.
Staff were very helpful and hospitable - but I would have preferred table service and freshly prepared food.
Stayed in April 2024
Reviewed: April 18, 2024
Rebecca
United KingdomNot as clean as I would expect for a Hilton , bathroom facilities not the best . Privacy screen didn’t provide any privacy. Restaurant over priced
Staff were fabulous and lovely hotel
Stayed in April 2024
Reviewed: April 16, 2024
Hannah
United KingdomNo bath, only way we could get a bath was to pay extra. We had already paid a lot of money! The toilet is just behind a glass door! With a further privacy screen which is glass. Everything can be heard and shadows seen.
Setting is beautiful, fridge in bedroom bonus! Shower was decent.
Stayed in April 2024
Reviewed: April 12, 2024
Vanessa
United KingdomModern clean and excellent food. Everyone very helpful. Will definitely return one day
Stayed in April 2024
Reviewed: April 11, 2024
Ellen
United KingdomThe spa area could be bigger.
Modern, clean, nice designs, including colourful seating & well thought out. Great staff, shout out to chef Awais & waiter Ben, both gave exceptional service.
Stayed in April 2024
Reviewed: April 10, 2024
Anita
United KingdomThe toilet was very small and open plan in the bedroom
Very modern, spacious rooms. Extremely helpful and welcoming staff
Stayed in April 2024
Reviewed: April 5, 2024
Gavin
United KingdomThe room was too hot and we couldn’t control the temperature
Clean, new and friendly
Stayed in April 2024
Reviewed: March 30, 2024
Harry
United KingdomThe young male receptionist was quite rude and passive aggressive, did not make me feel welcome and made me wait till the very minuet of check in, despite other customers checking in early... found this very disappointing, all other encounters with other staff were great. Only other issue was the TV, despite being a smart TV could not use any of the apps, which was disappointing and would have added to my stay.
The room was phenomenal, really comfortable bed, good facilities and spacious room. Spa facilities were amazing, good value to add on to your stay, views were gorgeous from the outside pool and the staff are lovely.
Stayed in January 2024
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