Friendly staff good rooms excellent breakfast

Stayed in May 2024

As with such hotels pricey for one night

Good location and room was quiet

Stayed in May 2024

Hard to find the entrance

Close to airport so could walk

Stayed in March 2024

I was expecting the usual tired & slightly shabby airport hotel but was pleasantly surprised. Check in staff were friendly and efficient and our room was spacious & spotlessly clean

Stayed in May 2024

I think the parking is over priced which I'm guessing isn't down to yourselves but even with a discount £30 for 2 days - wow!! I wouldn't expect it for free but even HI only charge £10 a day :-)

Really liked my room, with a view of the runway. Food was excellent, my colleague particularly liked the waffle maker! Overall, great staff, lovely welcome, easy access to NEC via the brilliant mono-rail so yes.

Stayed in May 2024

Very close to the airport and car park so stress free for our early flight in the morning. Very helpful friendly staff. Had a great steak in the restaurant. Great start to the holiday!!

Stayed in May 2024

Food choices not 100% to everyone's liking.

Staff were lovely, room was spacious. Convenient for airport and early start.

Stayed in May 2024

The room was a little noisy, especially the door was making noises. Also the door of the room was very heavy to open. The shower worked fine, but wasn't fitted properly which resulted in water being wasted.

Breakfast selection was good. Lots of options, tasty yoghurt, fruit, pastries and warm food for those who like it. Really easy access to NEC and train station. There is even a little shop with necessities and snacks if you need anything. The room itself was spacious, good wifi and a nice bathroom too.

Stayed in May 2024

Clean. Comfortable and easy to find. Good service on front desk.

Stayed in May 2024

N/A

Perfect location from a airport for early flight

Stayed in April 2024

Nothing

Great location. Quiet. Friendly staff. Efficient.

Stayed in May 2024

That girl.

It’s the first choice as close as it gets to the airport. Lovely hotel with a good selection for breakfast. Everything was spot on with one exception: The customer service of a particular girl when we arrived at 13:30 on the 22nd of May. Smile more and be more gentle. All the best

Stayed in May 2024

I was given a first floor room designed for disabled people. This was an issues for me as the bathroom sink was at my knee level, the shower area was restricted due to the chair, as its only a curtain, the whole floor was getting wet, the toilet had no lid on it, which is not very hygienic. The sink had a awful smell of drains, coming from it and the aircon unit regularly made a loud constant noise (even when switched off) which disturbed my sleep. When asked about moving rooms, as I was there for two nights, I was told I couldn't as it was fully booked. However, 10 mins earlier at check in, I was offered three types of room. When I said I prefered a room with a d/bed, but wasn't fussy, I obviously was given the worst room available. I asked if maintenance team would look at the air con (18.10pm) I was told no one was in work. now and they would look in the morning. They obviously didn't. Even on check out I asked for an Invoice, I was told I would have to get it from booking. com. Yet after spending valuable time looking online on how to obtain an invoice Booking. com told me I had to email the hotel I finally got a copy, which was needed for business purposes. No water in the room is also very disappointing. Stayed for two nights and carpark cost £118. Maybe not the fault of the hotel, but as I have no option to where I park, you would like to think it would be covered by the hotel or atleast given a discount.

Staff were friendly. Very clean room and hotel in general. Never seemed overly busy.

Stayed in May 2024

Had to ask for everything; no water in the room and just come off a 4 hour flight! Only 2 tea bags which is poor considering the fee was over £200 per night. No real extras except tissues

comfortable room

Stayed in May 2024

The bar area was incredibly small for the amount of rooms that were in this hotel. There were not enough tables and it was constantly packed. The only way you could eat in the hotel realistically was to go into the restaurant which was expensive. More tables are needed in the bar area for snacks and drinks.

It was very close to departures, literally right across the road a two minute walk. If you park in car park one that is right behind the hotel so again really close to departures. It was clean and tidy and comfortable.

Stayed in May 2024

Quite expensive but worth it.

Location close to the airport. Level of comfort throughout the hotel: room, breakfast, reception all impressive.

Stayed in May 2024

No complaints

Easy access to the Birmingham airport.

Stayed in May 2024

N/A

N/A

Stayed in May 2024

Tv remote didn’t work! Bed was very uncomfortable for the price you charge

Shower and the view from the room

Stayed in May 2024

The mattress on the bed was too firm

Excellent Breakfast, good location near NEC

Stayed in May 2024

Evening was not up to usual standard and restaurant staff not on the ball

Proximity to airport. Clean comfortable room with great walk in shower

Stayed in May 2024

Car park even with QR code was expensive

Evening meal was lovely

Stayed in May 2024

They cant cook a steak. A bit pricey too for just a bed for the night.

The proximity to the airport is ideal.

Stayed in May 2024

the NCP car park next door is eye wateringly expensive at £59.99 a night. However, we parked by the train station for £22 for 24 hours.

room was nice, very quiet considering it is right next to the airport. We were going to a concert at the resorts world arena and it was a ten minute walk away. staff friendly and though we didn't eat at the hotel, the food menu looked good.

Stayed in May 2024