Food. Not good choices. Slow service.

Close to airport

Stayed in May 2024

nothing

room was clean and a good size and convenient

Stayed in May 2024

There is no bottled water in the room. Prices in restaurant were expensive.

Room overlooked runway, which I enjoyed.

Stayed in June 2024

Expensive.

Great staff,food, location.

Stayed in June 2024

Have no comments due to no problems and excellent staff

Room excellent. Airport awful with all the updates which no one informed us about until the day we were due to fly. We will not use Birmingham until changes are implemented. Which means The Hilton garden inn and others on site will not be required.

Stayed in June 2024

Nothing

Excellent location. Restaurant food very good but quite expensive Reception Staff fantastic, helpful and polite Kenzie in particular

Stayed in June 2024

The price!

Proximity to the airport, was ideal. Staff were lovely and really helpful

Stayed in June 2024

Next to the airport

Stayed in June 2024

Very limited supplies of tea bags etc.

Location close to Birmingham airport.

Stayed in May 2024

N/A

Great hotel for a nights stay if you are getting into Birmingham airport late or catching an early flight. The hotel has everything you need on site, parking is very close. Spotlessly clean, the restaurant/bar provides decent but slightly expensive food & drink. Comfy beds, great staff. Recommended.

Stayed in May 2024

Nothing

Clean, comfortable, friendly, staff went above and beyond

Stayed in May 2024

Friendly staff good rooms excellent breakfast

Stayed in May 2024

As with such hotels pricey for one night

Good location and room was quiet

Stayed in May 2024

Hard to find the entrance

Close to airport so could walk

Stayed in March 2024

I was expecting the usual tired & slightly shabby airport hotel but was pleasantly surprised. Check in staff were friendly and efficient and our room was spacious & spotlessly clean

Stayed in May 2024

I think the parking is over priced which I'm guessing isn't down to yourselves but even with a discount £30 for 2 days - wow!! I wouldn't expect it for free but even HI only charge £10 a day :-)

Really liked my room, with a view of the runway. Food was excellent, my colleague particularly liked the waffle maker! Overall, great staff, lovely welcome, easy access to NEC via the brilliant mono-rail so yes.

Stayed in May 2024

Very close to the airport and car park so stress free for our early flight in the morning. Very helpful friendly staff. Had a great steak in the restaurant. Great start to the holiday!!

Stayed in May 2024

Food choices not 100% to everyone's liking.

Staff were lovely, room was spacious. Convenient for airport and early start.

Stayed in May 2024

The room was a little noisy, especially the door was making noises. Also the door of the room was very heavy to open. The shower worked fine, but wasn't fitted properly which resulted in water being wasted.

Breakfast selection was good. Lots of options, tasty yoghurt, fruit, pastries and warm food for those who like it. Really easy access to NEC and train station. There is even a little shop with necessities and snacks if you need anything. The room itself was spacious, good wifi and a nice bathroom too.

Stayed in May 2024

Clean. Comfortable and easy to find. Good service on front desk.

Stayed in May 2024

N/A

Perfect location from a airport for early flight

Stayed in April 2024

Nothing

Great location. Quiet. Friendly staff. Efficient.

Stayed in May 2024

That girl.

It’s the first choice as close as it gets to the airport. Lovely hotel with a good selection for breakfast. Everything was spot on with one exception: The customer service of a particular girl when we arrived at 13:30 on the 22nd of May. Smile more and be more gentle. All the best

Stayed in May 2024

I was given a first floor room designed for disabled people. This was an issues for me as the bathroom sink was at my knee level, the shower area was restricted due to the chair, as its only a curtain, the whole floor was getting wet, the toilet had no lid on it, which is not very hygienic. The sink had a awful smell of drains, coming from it and the aircon unit regularly made a loud constant noise (even when switched off) which disturbed my sleep. When asked about moving rooms, as I was there for two nights, I was told I couldn't as it was fully booked. However, 10 mins earlier at check in, I was offered three types of room. When I said I prefered a room with a d/bed, but wasn't fussy, I obviously was given the worst room available. I asked if maintenance team would look at the air con (18.10pm) I was told no one was in work. now and they would look in the morning. They obviously didn't. Even on check out I asked for an Invoice, I was told I would have to get it from booking. com. Yet after spending valuable time looking online on how to obtain an invoice Booking. com told me I had to email the hotel I finally got a copy, which was needed for business purposes. No water in the room is also very disappointing. Stayed for two nights and carpark cost £118. Maybe not the fault of the hotel, but as I have no option to where I park, you would like to think it would be covered by the hotel or atleast given a discount.

Staff were friendly. Very clean room and hotel in general. Never seemed overly busy.

Stayed in May 2024