20 Downing Street, Cambridge, CB2 3DT, United Kingdom
#16 of 37 hotels in Cambridge
Guests' ChoiceBased on 2404 hotel reviews
8.3Cleanliness
8.9
Comfort
8.9
Location
9.6
Facilities
8.5
Staff
9.0
Value for money
7.4
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 June 2024
David
United KingdomSaturday traffic queuing to park at the nearby grand arcade causes taxis to be delayed.
Great location for getting around the city
Stayed in June 2024
Reviewed: 12 June 2024
Joanna
United Kingdomno problems
very good breakfast. Slightly chaotic arrival- allocated wrong room, keys didn't work but all sorted in the end. Good central location.
Stayed in June 2024
Reviewed: 7 June 2024
James
AustraliaGiven that it’s the Hilton Brand , seating in bar area dirty and stained , no fridge ( which is normal in much cheaper hotels , minimum replenishment of coffee / tea , one day minimum , fresh towels
Great location , liked the bar and restaurant quite good , breakfast was great , room ok size ,
Stayed in June 2024
Reviewed: 3 June 2024
James
SingaporeHousekeeping
Location
Stayed in June 2024
Reviewed: 31 May 2024
Liana
AustraliaThere needs to be more choice of pillows
Location was excellent and breakfast was excellent.
Stayed in May 2024
Reviewed: 27 May 2024
Bella
CanadaHousekeeping!!! Bathroom wasn’t cleaned in the 3 days !!
Breakfast was very good
Stayed in May 2024
Reviewed: 26 May 2024
Caroline
United Kingdomnothing
location concierge parking breakfast comfort staff
Stayed in May 2024
Reviewed: 25 May 2024
Yu-ting
United KingdomThe family room's window faces ugly terrance with lots of air conditioning equipments and also has no nature light. You have to pay extra for parking.
Great location and breakfast.
Stayed in April 2024
Reviewed: 22 May 2024
Nikolaos
GreeceThese was a great lobby
Stayed in April 2024
Reviewed: 21 May 2024
Corey
NetherlandsAirco did not work properly
Centraal en goede bedden
Stayed in May 2024
Reviewed: 21 May 2024
Viktoria
United KingdomA bit tired
Location and breakfast
Stayed in May 2024
Reviewed: 20 May 2024
Michael
United KingdomEscalator to reception. Cost of bar drinks.
Convenient location. Friendly staff. Cleanliness. Buffet breakfast.
Stayed in May 2024
Reviewed: 17 May 2024
Margaret
United KingdomOne room was booked in the correct name, the second room booking initially couldn't be found and took some time to be located which was a bit stressful. Also had to double check payments at check out as again there was a bit of confusion over one room. And one barman didn't know how to make a GIn & Tonic from the drinks menu!
Location excellent and the rooms were light, airy and spacious. There was a good selection for breakfast which satisfied all of us.
Stayed in May 2024
Reviewed: 17 May 2024
Jennifer
United KingdomThe extractor fan in the bathroom couldn't be turned off and we could hear it ( very quietly) from the bedroom.
Breakfast was lovely, there was a good choice. I particularly liked using the pancake machine.
Stayed in May 2024
Reviewed: 17 May 2024
Peter
United KingdomPayment arrangements were a bit complex to understand.
Special request for a light duve was met.
Stayed in May 2024
Reviewed: 13 May 2024
Prasit
United KingdomRooms are a touch small for the price. And the decor and furniture a bit dated.
Great location, very central.
Stayed in May 2024
Reviewed: 13 May 2024
Edward
United KingdomThe noise from Cornexchange street at 3am
Location was great, breakfast was lovely with lots of choice
Stayed in May 2024
Reviewed: 12 May 2024
Simon
United KingdomFriendly staff and nice bar to relax in during the evening.
Location is great. Right in the centre
Stayed in May 2024
Reviewed: 11 May 2024
Sandra
United Kingdomnothing
location
Stayed in May 2024
Reviewed: 11 May 2024
Robert
United KingdomInitially put us in a room where thr zircon wasn't working. Had to change rooms when we had little time to spare
Location and ambiance
Stayed in April 2024
Reviewed: 10 May 2024
Frank
United KingdomThe bathroom was a bit dated now and requires an uplift
Its location and room sizes
Stayed in May 2024
Reviewed: 3 May 2024
David
United KingdomIt was fabulous.
Stayed in April 2024
Reviewed: 3 May 2024
Linda
United KingdomHaving valet parking made unloading a very full car with a small baby in bad weather, rather tricky, There were no trolleys available to put our belongings on, so we had to pile them in the lobby until one was available. Room service was sometimes a little slow.
Location is great. Check in straightforward and quick. Breakfast was very good, huge selection. Room was big enough for us and had a nice seating area.It had enough room to put a cot in too.
Stayed in April 2024
Reviewed: 1 May 2024
Andrew
United KingdomBedroom carpet stained, no coffee filter machine in room, extortionate drink prices in bar. Ridiculous car park price for less than 24 hours
Great location for the event I was attending
Stayed in April 2024
Crikvenica, Croatia
Chalon-sur-Saône, France
Adeje, Spain
Rovinj, Croatia
Chengalpattu, India
Kovalam, India
Kihaadhoo, Maldives
Bonjaneni, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content