No dinner room availability, bar area staff not that helpful, bedroom amenities (ie water/tea/coffee) not automatically replenished daily, lack of info/knowledge provided by staff or in room regarding local attractions and any special offers available

Location, style, size of room, breakfast, leisure facilities

Stayed in June 2024

Air con wasn’t effective at all and the room felt uncomfortably hot

Great location and lovely lobby and rooms. Breakfast was fab too

Stayed in June 2024

The pool was closed at times

Near the sea

Stayed in June 2024

Queuing for breakfast

Lovely hotel

Stayed in June 2024

Problems with checking in - one of our rooms wasn’t ready and we had three young grandchildren with us.

Wonderful position. Great building.

Stayed in June 2024

No water bottles n have to ask for tooth brushes.

Newly renovated, Great breakfast, perfect location!!!

Stayed in June 2024

Didn’t have a sea view

Location & great breakfast

Stayed in June 2024

No water in rooms, no robes or slippers and instant coffee! This isn’t a Travelodge or Premier Inn and we certainly didn’t pay the price of one. Could you invest in filter coffee if machines in every room are too expensive.

Breakfast was amazing, so much choice but the coffee was terrible. Room was very clean and in a quiet location. It was our anniversary and we had a dessert selection waiting for us in our room when we arrived, it was delicious! The cookies were fab too.

Stayed in June 2024

Them not being able to reset the fire alarm

I liked it that my windows actually opened that was a big plus

Stayed in June 2024

No bath in room

The health club facilties and the breakfast

Stayed in June 2024

Disappointed that when fire alarm went off on my first night there was no designated point to go to. everyone just stood outside the hotel entrance no apology given

Stayed in June 2024

Tiny room space

Stayed in June 2024

the room was really clean and all everything had been set up perfectly. When we first got into the room, the receptionist gave us a ring to check the room was to our liking which was a really nice touch! It’s also in the perfect location by the sea. Really great value for money.

Stayed in May 2024

We were really disappointed the pool was closed for maintenance on the 2 days that we were there. One of the reasons we booked this hotel was so we could use the pool & we didn't find this out until we checked in. It was also not that great to be woken up by the fire alarm on Monday morning, we understood it to be a test, but it seemed to go on for ages.

Service was very friendly, sea view was lovely, location was great, the hotel did seem nice and clean, we did enjoy the breakfast.

Stayed in June 2024

How late check in was

Very comfortable bed but we wished we could check in earlier

Stayed in June 2024

My 85 yr old mam hired a scooter as not able to walk far, unfortunately the entrance at the front of the hotel was not accessible for this, we did try one of the doors but it was frustrating and upsetting for my mam, thinking she was a nuisance...only option was to the rear of the hotel and at night it did not feel safe, plus the double back doors were locked from 6PM at night?? So someone had to stay at the front of the Hotel to advise reception staff the back doors needed opening to let in my mam. Bit of a to do...Also the storage cupboard where the scooter was kept was not that big as it had lots of other things in there and was difficult to manoeuvre in and out. Not great for an 85 yr old lady to experience.

breakfast was lovely just the poached eggs were cold and sometimes hard boiled, maybe wait until they are asked for them before cooking. Rooms were very comfortable and plenty of room.. good touch with the iron and ironing board and hairdryer this can be a big bonus....maybe a mini fridge would be a good idea to keep water etc cool. We found a makeup blusher brush had been left in our room on the shelf under the TV that was not there on the first day??? Location right on the seafront was great.

Stayed in June 2024

All good

Location was great.

Stayed in May 2024

Noisy

Comfy bed

Stayed in April 2024

The coffee in the could do with improving

The location , the facilities .

Stayed in June 2024

The first night, our room was extremely dusty. The next day the receptionist gracefully moved us to a clean and more spacious room. Thank you...the standard room is small and dark and the primier room is bright and spacious. Even though there is tea and coffee on offer it is not clear where to obtain drinking water as there was only bathroom tap water available. We brought bottled water to our room.

The health facilities are excellent, the jacuzzi was our favourite. Introductory level to Brighton, the bike tour and i360 were our favourite visits. Breakfast was awesome too.

Stayed in June 2024

Only thing I can mark down is the AC in the room could not get cool enough had an uncomfortable sleep

Everything. Hotel was spotless facilities where brilliant and the building itself was something to look at

Stayed in May 2024

You have to pay for wifi but, somewhat strangely, is handed a complimentary cookie in a paperbag on check-in, which you then have to juggle along with your luggage. Kind of an odd choice for a free-bie and a bit of a nuisance really. Would have preferred free wifi instead of a cookie, as, im sure, would 99,9% of guests.

Wonderful location, a beautiful and superclean hotel with very comfortable room and bed, good swimmingpool, amazing breakfast to be enjoyed overlooking the seafront and Brighton beach - unbeatable view. All staff very friendly, attentive and helpful. I like that you can ask frontdesk for showercaps, vanity kits etc rather than having a handful of little boxes of things you may never use cluttering the room or taking up unnecessary surface area in the bathroom. Very neat.

Stayed in May 2024

The only down side, was a specific member of staff during breakfast (with blue hair) who berated me for using the toaster for my gluten free bread. At a Hilton, that was not the exemplary treatment I've come to expect, or that the rest of your staff showed us.

Everything was perfect. Was expecting a fridge and microwave in room though. I have lots of food allergies, so this would have made things much better for me. As it was, I was only able to eat a chicken breast during my stay, so I left hungry.

Stayed in May 2024

The bed and pillows were not as comfortable as I thought they should be. The toilet didn't want to stop flushing!

The location, the service, the food. Receptionist was fantastic and the discount for the car park was generous.

Stayed in May 2024