Terrace Road , Bournemouth, BH2 5EL, United Kingdom
#23 of 70 hotels in Bournemouth
Guests' ChoiceBased on 3059 hotel reviews
7.9Cleanliness
8.5
Comfort
8.7
Location
9.1
Facilities
8.3
Staff
8.4
Value for money
7.3
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 16, 2024
Phillip
United KingdomParking is first come, first served and isn't exclusive to the hotel. On busy days there can be nowhere to park.
Great location. Friendly staff. Good breakfast selection. Large room and facilities seem modern. Spa facilities are good.
Stayed in May 2024
Reviewed: May 16, 2024
Martin
United KingdomWould have liked a room facing the sea and not roadside which was noisy at times
The room spacious and good complimentary bathroom soap, shampoo etc
Stayed in May 2024
Reviewed: May 15, 2024
Sreekumar
United KingdomThe parking area is a very inconvenient location and will be cumbersome for elderly or people who can not walk or climb stairs (25 stairs to reach the parking level - with no lift).
Very close to the BIC. Lots of restaurants near by and very comfortable and spacious rooms
Stayed in May 2024
Reviewed: May 13, 2024
Kathryn
United KingdomLack of disabled facilities. Swimming pool was too shallow and could not have a proper swim. Difficult to access the car park. Attended a work seminar and the lunch buffet was cold and lacked choice.
Good breakfast and central location Good size balcony and no outside noise. Easy check in and out.
Stayed in May 2024
Reviewed: May 9, 2024
Angela
United KingdomThe breakfast was poor
The room was excellent and we slept well
Stayed in April 2024
Reviewed: May 2, 2024
Mcdonald
United KingdomNo robes! Would expect them for the price paid
Stayed in April 2024
Reviewed: May 1, 2024
Callender
United KingdomI think guest who are on floor seven should be warned about the music levels coming from the rooftop bar had I known I would have requested a lower floor. But due to the things like the spa and pool I was not in my room much to bother me majorly. My partner was also asked in a rather judging manor what floor was he staying when he went outside in the night for some fresh air. Had he been in a suit and tie we question would he have been asked in the manor he was. The rest of the staff how ever where wonderful!
I am extremely happy with my stay. The breakfast was the best I have seen. Many more options available at breakfast then I have seen In any other brand of hotel well worth the money!. Bed was so spacious
Stayed in April 2024
Reviewed: April 29, 2024
Constantin
United KingdomMorning coffee at the bar is not great.. a bit boring..
Lovely hotel situated next to cinema and beach. Staff is amazing and very atentive to details. Nice breakfast ! We will return.
Stayed in April 2024
Reviewed: April 25, 2024
Christopher
United KingdomBreakfast
Good all around
Stayed in March 2024
Reviewed: April 24, 2024
Paul
United KingdomCheck in took too long
Room clean, great breakfast and facilities. Central location
Stayed in April 2024
Reviewed: April 23, 2024
Gary
United KingdomWell the room very very nice but I stayed in bath and I had free water sparkling or still but yours was in the fridge to pay for and the swimming you had to bk witch I didn’t bk
Great location probably one of the best locations I have been to 👍
Stayed in April 2024
Reviewed: April 21, 2024
Simon
United KingdomNothing
Hotel and spa staff were very friendly
Stayed in March 2024
Reviewed: April 20, 2024
Abigail
United KingdomGreat breakfast
Stayed in April 2024
Reviewed: April 19, 2024
Mouza
United Arab Emiratesi didn’t like the air conditioner it’s not cold enough also can’t open windows
the hotel is new building nice room
Stayed in April 2024
Reviewed: April 18, 2024
Charlie
United KingdomI haven’t received my £50 deposit back yet
Stayed in March 2024
Reviewed: April 16, 2024
Thomas
United KingdomBroken kettle which was swiftly changed, broken reading light. Both should have been checked prior to us occupying room.
All went smoothly.
Stayed in April 2024
Reviewed: April 16, 2024
Nicola
United KingdomView from balcony was awful
Lovely comfortable bed
Stayed in April 2024
Reviewed: April 14, 2024
Alice
United KingdomToo noise from outside the hotel.
It is as expected of that standard hotel. Location is convenient but very noise from outside. Unable to sleep on Friday and Saturday nights due to the noise from outside
Stayed in March 2024
Reviewed: April 14, 2024
Davide
United KingdomFor a Hilton Id expect a lot more on attention to details.
Very central, near amenities
Stayed in April 2024
Reviewed: April 13, 2024
Alison
United KingdomSee above No atmosphere in the bar and poor quality pizza for room service.. incredibly expensive
Room lovely and clean breakfast I didn’t eat but room service I did and the pizza was expensive and horrendous! Sent 2 back at £14 ea and they were replaced with similar poor quality ie; no fresh ingredients and no fresh oregano though the margueritas were advertised as freshly made.. it was a basic pizza base with tomato purée and a bit of Cheddar! No mozzarella and no herbs! Disgusting and I was charged for twice for both ! and the replacement .. I won’t be staying again! The bar was incredibly expensive and no atmosphere either
Stayed in March 2024
Reviewed: April 12, 2024
Alison
United KingdomAir conditioning very poor Queue to check in Trying to capture the attention of someone to ask about booking the restaurant was difficult- avoiding eye contact When you're in a queue to check in and there are other staff visible it would be good if they jumped in to help or were trained to explain why they cant
Food great Once we sat down in the restsurant the service was excellent Friendly spa staff Great massage from naomi
Stayed in April 2024
Reviewed: April 8, 2024
Mathew
United KingdomAll good
All good
Stayed in April 2024
Reviewed: April 1, 2024
David
United KingdomI know it’s not the hotel fault but Bournemouth town is very run down and doesn’t feel safe. Parking expensive
Room very nice .breakfast spa and cocktail bar also good
Stayed in March 2024
Reviewed: March 29, 2024
Marina
United KingdomNothing I didn’t like
Location and facilities
Stayed in January 2024
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