National Exhibition Centre, Pendigo Way, Bickenhill, B40 1PP, United Kingdom
#13 of 16 hotels in Bickenhill
Guests' ChoiceBased on 3851 hotel reviews
7.5Cleanliness
8.3
Comfort
8.3
Location
8.9
Facilities
7.9
Staff
8.3
Value for money
6.9
Free WiFi
7.4
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End of dialog contentReviewed: 15 June 2024
Diana
United KingdomRoom service was not available. No water in room or easily visible vending machine. Restaurant very busy just wanted a drink. The room was not quiet as it overlooked the car park and walls very thin. The mattress was too hard.
Location is amazing, and staff were wonderful
Stayed in June 2024
Reviewed: 15 June 2024
Chloe
United KingdomThe car park has a lot of pot holes, poor condition and is very expensive.
Nice breakfast, clean and comfortable room, friendly staff; great facilities including swimming pool, steam and sauna. Within 10 mins walk of NEC.
Stayed in June 2024
Reviewed: 14 June 2024
Anne-marie
United KingdomOutdated bathroom
Good location
Stayed in April 2024
Reviewed: 13 June 2024
Cornwell
United KingdomVery expensive to park Recurrent noise throughout the night in my bedroom, it sounded like a table being dragged across the floor. I was near the lift, perhaps it was the lift shaft?
Really close to my conference at nec hall 9. Restaurant open long hours. Nice staff.
Stayed in June 2024
Reviewed: 13 June 2024
Stephane
United KingdomLovely hotel, friendly staff and breakfast was lovely
Stayed in June 2024
Reviewed: 12 June 2024
Sean
United KingdomFront desk Staff not welcoming in that check-in was all about getting me processed, even though I was the only guest at the desk. It's a National problem, I have travelled the world for 50 years and the British do not see Customer Service as a career like other nations.
Location and facilities.
Stayed in June 2024
Reviewed: 12 June 2024
Margaret
United Kingdomdisabled parking, hassle to get in and out, sitting waiting on barrier moving
room, staff
Stayed in June 2024
Reviewed: 12 June 2024
Lisa
United KingdomBreakfast was very expensive and it was quite loud outside my room so slightly difficult to sleep but that’s probably just due to it being a Friday night!
Great room, easy check in process. Kind staff.
Stayed in June 2024
Reviewed: 12 June 2024
Sue
United KingdomHad a room with adjoining door. Let all the noise through from next door.
Stayed in May 2024
Reviewed: 11 June 2024
Nina
United KingdomExtra charges for parking £15 a night.. Bar drinks extremely over priced
Great location
Stayed in June 2024
Reviewed: 10 June 2024
Stephanie
United KingdomRoom service choices Expensive Car park charges Lift broken
Close to Resorts World Arena Large car park
Stayed in June 2024
Reviewed: 10 June 2024
Lara
United KingdomSwimming pool changing area dirty, lifts broken and slow, had to use stairs and these are concrete and dirty. Dust evident between panels in room. Very expensive food and room cost for facilities provided.
Lovely room, good size, comfy beds, parking on site. Very close to NEC and arena, 10 minute walk on foot path.
Stayed in June 2024
Reviewed: 10 June 2024
Gary
United KingdomThe room was very clean, functional and everything you need for a work stay. The breakfast was very good. Great choice and cooked well. Simple clean setting and for such a large hotel, really didn't have to wait very long at all to be seated. Literally 30 seconds.
Stayed in June 2024
Reviewed: 10 June 2024
Emma
United KingdomBed not that comfortable
Modern, pool facilities great staff
Stayed in June 2024
Reviewed: 10 June 2024
David
United KingdomLow ceilings. Decor looks tired. Good breakfast
Easy to find
Stayed in May 2024
Reviewed: 10 June 2024
Emma
United KingdomSlow lifts Shower head dribbled out
Great location for Worlds Resort Arena 24 hour bar with food Pool & spa facilities Onsite parking
Stayed in June 2024
Reviewed: 10 June 2024
Jonathan
United KingdomThought the breakfast price was very expensive compared to other hotels we stayed at.
Pleasant hotel.
Stayed in June 2024
Reviewed: 10 June 2024
Christopher
United KingdomROOM.DINNER.LOCATION.
Stayed in June 2024
Reviewed: 9 June 2024
Alice
United KingdomWe had to leave too early to get breakfast. A bit disappointed we couldn’t order room service for the morning and asked to Come down and get a take away at 6am. Would have been nice to have a fridge in room.
Great location, welcoming staff on reception. Intracted with daughter and made the check in and out experience smooth.
Stayed in June 2024
Reviewed: 9 June 2024
Richard
United KingdomThe room En-suite door could not be opened properly as toilet was in way
Location Breakfast
Stayed in June 2024
Reviewed: 9 June 2024
Jaleesa
United KingdomNo mini fridge in hotel room Not enough working lifts
The location The staff Breakfast
Stayed in June 2024
Reviewed: 9 June 2024
Jo
United KingdomCorridors were noisy and lifts slow (one out of use)
Breakfast was lovely. Staff were very friendly. Location was superb.
Stayed in June 2024
Reviewed: 9 June 2024
Lorna
United KingdomNot clearly communicated about having to book a time slot way in advance for swimming pool access. Lots of issues waiting for lifts - they were either out of service or huge queue’s for the working ones. Sofa bed was not made up in advance as requested. Lots of dogs staying at the hotel - barking etc. Not enough hypoallergenic bed linen was available in the property. Used crockery was not collected outside of room overnight.
Location was perfect for World Resorts! Great breakfast, WiFi access and check out time! Car parking was fairly simple. Reasonable price for size and comfort of our room! Fast turnaround time for room service delivery. Bar and restaraunt staff were very attentive about food intolerances/allergies. Medicinal fridge was made available for us on request.
Stayed in June 2024
Reviewed: 8 June 2024
Dave
United KingdomThe bath was very small and narrow, the plug was not attached to the chain and did not have a washer on it. The bed was very hard.
The food in the main bar was lovely
Stayed in June 2024
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