Very busy and hectic but did the job for us.

Location was excellent next to NEC

Stayed in May 2024

The hotel was a little tired in decor and needs updating and repairs to walls and carpet areas. There was only one lift working which created extra waiting time being on the 4th floor. The parking should have been free, given the amount we paid per night and the paid more for the upgrade.

The staff were very friendly and helpful. The restaurant on site was excellent. The upgrade on our initial booking was good and included the executive lounge, which was an extra treat for us.

Stayed in June 2024

Lifts didn’t work

Great location, huge bed and fab breakfast

Stayed in June 2024

Asking at reception the receptionist did not know the best was to get to the NEC. Food and drink a little expensive The route from the car park to the hotel entrance was quite tricky no obvious pedestrian route unless in the special needs car park.

Breakfast was brilliant, room spacious and clean, Good that there was so much parking and not bad at £15.

Stayed in June 2024

Poor lighting in room, very dark making it difficult to get ready. The toiletries in the bathroom were empty. Asked for a low level room on booking request but given top floor room. Basic room, not worth the price.

Big bed.

Stayed in June 2024

The noise the lift made. Especially as it seemed to be used day and night. Originally thought how handy it was we had the lift near . We did remark on it on checking out.

Breakfast was excellent. Plenty of choice and different diets. It set us up well for the NEC

Stayed in June 2024

Car park charges £14 a day on top of over £450 for 2 nights, have to pay extra to use the pool, on site bar extortionate, food average, only 1 elevator working at our side of hotel and it made horrific noises, rooms need looking at, air conditioning rattled loudly, toilet in our room wouldn’t flush reported it and engineer was quick but couldn’t fix and said day engineer team would come to fix.. never did… couldn’t sleep at night as only 2 doors away from elevator that made horrific noises 24 hours a day., had executive room but the benefits of this are starting to get worse, access gets earlier every year… this is to get you out of the executive lounge to spend money in their extortionate bar for the rest of the night, food served in executive lounge is also less and less every year, only 2 hot options now 1 meat and one vegetarian used to be so much on offer, no beer now either just lager… used to be such a good hotel but now taking the Micky with charging for as much as they possibly can on top of your room cost… will be starting to look elsewhere from now which is a shame…

Stayed here now for going on 12 years, twice a year, know the hotel, so is my go to for visiting NEC or was…

Stayed in June 2024

Wifi was difficult to access. Staff tried to help but it took several attempts. Restaurant was fully booked when we arrived and not possible to locate a menu without the app.

Excellent location a short walk from the NEC. Huge breakfast choice. Friendly staff.

Stayed in June 2024

A bit too hidden from view when coming from the NEC Not clear signage when entering from NEC

Great room space, easy to navigate, lovely reception and breakfast was served well

Stayed in June 2024

The lifts were frequently out of order and the ones that worked were very small and very slow. I would have liked a small fridge in the room.

Staff were lovely, room was lovely and clean. The pool was really nice and the staff there were really friendly.

Stayed in June 2024

Breakfast could have been a little cheaper

The staff were friendly and the facilities were great for families

Stayed in June 2024

Spa facilities not much to offer

Nice room, good location. Good restaurants great breakfast

Stayed in June 2024

Had a terrible nights sleep because of the planes going right over the hotel. Felt like you were sleeping on the runway. Stayed previously near by at another hotel and didn’t hear a thing

Changed to a wet room as my son had broken his leg which was very helpful. Large room. Kettle and tea and coffee but no biscuits. Breakfast gave a good choice of hot and cold food and drink

Stayed in June 2024

Only 2 staff covering a very very busy bar so service was very slow. Our room had a very unpleasant smell to it which was off putting… very clean but awful smell. We didn’t need to spend much time in it thank fully. We had a power cut on the Sunday morning which meant no lighting or electricity.

Staff were exceptional, friendly and helpful

Stayed in June 2024

no dislikes really but I do prefer to have bathrobes provided ;)

Location was great. just a short lovely walk around the lake to get to Resorts World. Breakfast was really nice and good value. had dinner in the bar /restaurant which was also nice. great ceaser salad!

Stayed in June 2024

Was very surprised I didn’t see any vending machines or bottled water supplied. I’ve stayed in similar hotels who did.

Comfortable, lovely staff.

Stayed in June 2024

Very good breakfast considering how busy the hotel is.

Stayed in May 2024

Handle in the shower was broken

Great location, clean room, easy parking, amazing breakfast!

Stayed in June 2024

Lovely hotel. Public areas great. No seating available in bar in eve which was a shame. Brightsmiths fab! Room a little tired, Family room with sofa bed that wasn't very comfy. Good size though and air con worked well. Phone in the bathroom randomly.

Stayed in June 2024

Very slow check-in, only 2 staff on for a very large hotel

Location for NEC Great breakfast selection

Stayed in June 2024

Prices at the bar.

Very clean & spacious. Plenty of seating around bar. Didn't use pool so can't comment.

Stayed in June 2024

The sofa bed was not made up in the room, after 2 calls to reception they came to do it and it was broken so another bed was brought in which solved the problem but left little space in the room and meant 1 adult did not have use of a bedside table. I think a room change would have been a better option

Staff were great and the executive lounge was excellent

Stayed in June 2024

Room service was not available. No water in room or easily visible vending machine. Restaurant very busy just wanted a drink. The room was not quiet as it overlooked the car park and walls very thin. The mattress was too hard.

Location is amazing, and staff were wonderful

Stayed in June 2024

The car park has a lot of pot holes, poor condition and is very expensive.

Nice breakfast, clean and comfortable room, friendly staff; great facilities including swimming pool, steam and sauna. Within 10 mins walk of NEC.

Stayed in June 2024