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  5. Reviews of Holiday Inn Express London Stratford, an IHG Hotel

Reviews of Holiday Inn Express London Stratford, an IHG Hotel 3 stars

196 High Street, Newham, London, E15 2NE, United Kingdom

#254 of 1,017 hotels in London

Guests' Choice

Review score

Based on 5719 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    8.6

  • Facilities

    8.4

  • Staff

    9.0

  • Value for money

    8.3

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 26 June 2024

    8.0
    Perfect for gigs at London Stadium!
    • Leisure trip
    • Group
    • Standard Double Room with Sofa Bed
    • Stayed 4 nights

    A couple of minor things that didn't affect my stay at all: - the temperature in the room was tricky, because even when you set the air con to be off, it still turns itself on once in a while, so I often woke up because I was either too hot or too cold at night, but I'm sure this was due to the abnormal temperatures London is having at the moment - There are some works around Stratford station, so it's a little further away than it would normally be, and I ended up getting an Uber from Stratford station when I landed, since I had a lot of luggage One thing that did affect my stay: the cleaners are LOUD. I was on the third floor and they'd get there pretty early in the morning, at a time where I would have loved to sleep, but I couldn't because there was shouting all the time. It might have just been my room, since it was pretty close to the room where they keep their supplies, close to the elevator, but, between this and the temperature, I didn't sleep much at the hotel despite the comfy bed, which is a shame. If I were you, I would ask for a room on one of their top floors (I think the cleaners get there later on) and far away from the elevators.

    I came for a concert at London Stadium and this was the perfect location for it, as it's only a 15m walk and it's also close to Stratford station, which has tubes to pretty much the entirety of London. The area is safe, the room was bigger than expected and overall very comfy, with all the plugs I needed, many pillows, a fantastic shower with great pressure and hot water instantly, a good hairdrier, a safe... Usually, in these kinds of hotels there is a horrible liquid that's supposed to work for hands/hair/body when you're having a shower and washing your hands, but here the products are from Dove and so a better quality for sure. It was also surprisingly quiet, given the busy location. Breakfast is good if a little crowded, but it's not as crowded during the week. The Wi-Fi works fine. The reception is 24h and the bar was always open whenever I came back at night. Once I was even able to get a coffee, which isn't possible at most hotels so late at night. One of the highlights were definitely the staff at reception! Such wonderful, approachable people, and they really make you feel like they care about you. There is a very friendly lady at breakfast too. Will definitely stay again!

    Stayed in June 2024

  • Reviewed: 25 June 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Near Stratford Station, Westfield Shopping Centre and Olympic Stadium

    Stayed in June 2024

  • Reviewed: 25 June 2024

    8.0
    Good hotel, would recommend
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    Breakfast queues

    Room was clean and well presented. Location was ideal for the venue we attended, breakfast was lovely but the queues werent so good, a long line of visitors waiting for bacon, not great when you just want to get on with your day

    Stayed in June 2024

  • Reviewed: 25 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Some breakfast items were cold and overcooked

    Location, friendly polite staff

    Stayed in June 2024

  • Reviewed: 24 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was very busy at peak times but there are posters warning about this

    Good location and friendly staff

    Stayed in June 2024

  • Reviewed: 24 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 4 nights
    • Submitted via mobile

    The price of wine at the bar

    Within easy walking distance to the Stadium for the concert.

    Stayed in June 2024

  • Reviewed: 24 June 2024

    9.0
    Would definitely stay here again
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent location for abba show. Spotlessly clean

    Stayed in April 2024

  • Reviewed: 23 June 2024

    8.0
    Very nice, thank you.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights

    Nice size comfortable room. Very clean. Quiet at night. Really good breakfast. Friendly staff. Good location for the Olympic stadium.

    Stayed in June 2024

  • Reviewed: 23 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location too popular hence high prices

    Good breakfast, popular location

    Stayed in June 2024

  • Reviewed: 23 June 2024

    7.0
    Great venue for Abba and 10 min walk from Westfield Shopping Centre.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Breakfast

    Location was excellent for venue attending - Abba Voyage Breakfast was OK - food not particularly hot or aspiring. Buffet area was small and became congested easily.

    Stayed in June 2024

  • Reviewed: 22 June 2024

    9.0
    We had a lovely stay
    • Leisure trip
    • Couple
    • Standard Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Good position easy access in and out of the city near to show venue

    Stayed in June 2024

  • Reviewed: 21 June 2024

    8.0
    Good value, solid choice.
    • Leisure trip
    • Couple
    • Standard Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast gets very busy due to clientele being typically leisure visitors (all hit breakfast at the same time the morning after a big concert.

    Good location for Ex Olympic Park venues. Reasonably close to the underground/rail stations. Great staff.

    Stayed in June 2024

  • Reviewed: 18 June 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Clean and very good value

    Stayed in June 2024

  • Reviewed: 18 June 2024

    8.0
    Very comfortable stay
    • Leisure trip
    • People with friends
    • Standard Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    So clean and comfortable. Room temp was perfect

    Stayed in June 2024

  • Reviewed: 18 June 2024

    8.0
    Clean , good location , value for money
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Very clean . Spacious and fantastic location

    Stayed in June 2024

  • Reviewed: 17 June 2024

    7.0
    Pleasant and comfortable stay other than the breakfast fiasco
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Breakfast was difficult all round. Difficult to find a table as it was packed. Difficult to get to the juices due to the queue for hot food. Difficult to get in and out to the other options on offer because of the queue for hot food and the fact that it was the only way in and out for the staff with top ups of everything too. Definitely not a pleasant experience and we cut short our breakfast for a couple to have our table that other guests would not let sit at empty seats on their tables. An impossible task for staff to improve without rethinking the layout completely.

    Room was good, bed was comfortable. The bathroom set up where you could segregate the toilet or have the whole bathroom was useful. easy to use temperature controls and TV and safe.

    Stayed in June 2024

  • Reviewed: 16 June 2024

    7.0
    Good comfortable stay
    • Leisure trip
    • Family with young children
    • Standard Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Breakfast too crowded

    Comfortable beds, nice bed linen, quiet, could open window

    Stayed in June 2024

  • Reviewed: 15 June 2024

    7.0
    Clean but dated, attention to detail required.
    • Leisure trip
    • Couple
    • Standard Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Quite noisy but I suppose street side hotels can be, maybe a little attention to the double glazing could help. The hotel is clean but some of the furniture is very dated and therefore looks dirty, grouting needs to be cleaned in the bathroom and crazed sink should be replaced. My pet hate is beds that are not secured to the headboard so that the bed moves away from the headboard when you’re trying to relax watching a bit of TV before bed and my pet hate was definitely met here. Staff weren’t unhelpful but they also weren’t helpful especially at breakfast time, very much a case of hiding in plain sight, they could take a leaf out of the book of the Holiday Inn Huntingdon Race course.

    Perfectly placed for the ABBA Voyage venue.

    Stayed in June 2024

  • Reviewed: 15 June 2024

    9.0
    Comfortable & Clean
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Service at breakfast was very casual. Poor staff without hospitality training. (Do not clear plates from underneath customers noses)

    Exceptionally clean and rooms looked newly refurbished

    Stayed in June 2024

  • Reviewed: 15 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Needs a bit of decorating updating.

    Proximity to Abba arena.

    Stayed in June 2024

  • Reviewed: 15 June 2024

    8.0
    Excellent
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The only criticism is we ordered a mezze starter to share followed by fish & chips and a veg curry and she brought the fish, followed quickly by the Mezze and the curry. We asked to keep the fish warm whilst we ate the mezze but she didn’t understand what we were asking. So our meal was rushed.

    Perfect location for our visit. The room was immaculate. All staff on reception and bar were very good and helpful. Breakfast was excellent.

    Stayed in June 2024

  • Reviewed: 15 June 2024

    8.0
    Ideal location for ABBA voyage
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The shower cubicle was small and had an extremely slippery floor. I almost fell.

    Proximity to venue. Late checkout

    Stayed in June 2024

  • Reviewed: 15 June 2024

    7.0
    The hotel met my expectations. However, not the best value for money.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 3 nights

    The room could've been slightly cleaner. The bathing towel provided in the room was not clean, had to ask for a replacement. No refrigerator in the room.

    The location was good and pretty close to a tube station, easy to get around using the tube. Breakfast was good. Staff were pretty helpful.

    Stayed in June 2024

  • Reviewed: 14 June 2024

    9.0
    Great Stay!
    • Leisure trip
    • Group
    • Standard Double Room with Sofa Bed
    • Stayed 1 night

    Sofa bed wasn't very comfortable!

    Room was very clean, great shower and lovely breakfast!

    Stayed in May 2024

Showing 1 – 25

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