12 Grove Road, East Cliff, Bournemouth, BH1 3AY, United Kingdom
#61 of 71 hotels in Bournemouth
Guests' ChoiceBased on 5263 hotel reviews
6.1Cleanliness
6.9
Comfort
6.7
Location
8.2
Facilities
6.4
Staff
7.6
Value for money
6.9
Free WiFi
5.3
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End of dialog contentReviewed: 20 June 2024
Pecorini
United KingdomBathroom cold tap needed tightening. Toilet flush a bit weak. No bathroom mats to stand on were supplied. The coffee from the machine in the restaurant which cost £2 wasn't any better than the instant coffee sachets supplied in the room. There was a bar open all the time but they didn't supply coffee or tea which would have been nice.
Comfortable bed. Quiet at night. Friendly and accommodating staff.
Stayed in June 2024
Reviewed: 19 June 2024
Diana
ItalyThe walk to the hotel at night. Maybe it was me being tired but next time I would book something closer.
Great reception staff.
Stayed in May 2024
Reviewed: 15 June 2024
Angela
United KingdomIt’s not a luxury hotel so dont expect that but it was clean and functional and a good location and good value for the price. Need a hotel that won’t break the bank for an overnight stay, it’s a great place.
Stayed in May 2024
Reviewed: 15 June 2024
Barry
United KingdomHaving to pay an extra £5 a day to park. Room very hot & stuffy, windows difficult to open. Shower weak & dribbley.
Good location. Staff helpful. Bed comfortable. Nice big towels in bathroom.
Stayed in June 2024
Reviewed: 13 June 2024
Cherie
United KingdomBroken furniture. Old and tatty. Yes we booked a basic room. But basic dies not mean old and haggard. Revamp definitely needed. Thankfully we only was there for one night.
Friendly staff. Reception was nice
Stayed in June 2024
Reviewed: 10 June 2024
Kelly
United Kingdomone of the best at the price
Stayed in June 2024
Reviewed: 10 June 2024
Keith
United KingdomHotel is very tired,building works taking place,but didn't affect us..fire alarm went off at 1.45am..but it served its purpose for us and was reasonable value.
Price,location and staff were pleasant enough.
Stayed in June 2024
Reviewed: 9 June 2024
Miriam
NigeriaGood location, clean and quiet
Hotel request I pay for WiFi and packing of my car. No fridge in the room, window was seal no vintilation
Stayed in June 2024
Reviewed: 9 June 2024
Marcus
United KingdomThe bed was really hard
Ideal location to the town and beach
Stayed in June 2024
Reviewed: 7 June 2024
Patricia
United Kingdomroom was too hot
location, facilities, comfy bed. towels
Stayed in May 2024
Reviewed: 6 June 2024
Harishkumar
United KingdomThe location, cleanliness, had live entertainment in evening.
This property is dated, but was clean and did the job. Fairly priced. Parking was tight, but they have a rear car park, which helped. The breakfast was simple.
Stayed in June 2024
Reviewed: 6 June 2024
Caroline
United KingdomIt was close to the beach
Stayed in June 2024
Reviewed: 4 June 2024
Michelle
United KingdomKettle was faulty, wouldn't turn off when boiled, hair in bath, no window to open in bathroom & no ventilation
Pleasant place & staff , clean
Stayed in June 2024
Reviewed: 4 June 2024
Gary
United KingdomVery dated. Poor decor food wasn't that special.
Nothing to like. Just a room for the night.
Stayed in June 2024
Reviewed: 4 June 2024
Owen
United KingdomVery outdated, shower didn’t work
Easy location
Stayed in June 2024
Reviewed: 3 June 2024
Terrance
United KingdomLarger cups for coffee would be better. Hard mattress unfortunately not good for bad hips. No other choice.
Perfect buffet breakfast.
Stayed in June 2024
Reviewed: 2 June 2024
Hayley
United KingdomTv was abit dodge wouldn’t work properly and also quite slanted, lots of stains on the carpet, poor view due to scaffolding on back of building just poor timing that work was being done on our stay, opened the window to let air in but one of them wouldn’t stay open a little bit annoying when you need abit of air in on a hot day, thankfully the room was quite spacious so it didn’t feel to warm, bed was very uncomfortable both woke up with a bad back could do with a new matteress in 212 could feel the springs.shower was too slow for us personally but no major issues, would be great if it was possible to have a pool or hot tub somewhere on site,
Price was fair, staff were very friendly and helpful, always nice to see a happy face on front desk, when asked if it was possible to check in earlier was told not until 4 due to housekeeping which is fair, but as I got to my car about to drive off receptionist went out of her way to come and let me know our room was ready, that was very much appreciated, and even tho I’ve stayed a few times before and know to check the car registration at the desk, a member of staff went out there way to come to the room to double check we had registered the car to prevent a fine, due to the wonderful customer service I will stay here again. Every staff member we saw said hello with a smile even the ones who were clearly leaving their shift for the day.
Stayed in June 2024
Reviewed: 2 June 2024
Daisy
United KingdomI paid for parking, went out for dinner and drove and when I came back I couldn’t get a parking space, I think the parking is a little bit too small
The room was a good size and I enjoyed having a bath and shower
Stayed in June 2024
Reviewed: 2 June 2024
Taylor
United KingdomIt was early in may, and the weather was warm and beautiful. My room was boiling, the radiator was even too hot to touch, no manual temperature control in the room. Receptionist told me the whole hotel was on a timer. There was nothing she could do unfortunately. We had to leave our room door open but that didn't help sadly.
Location was perfect.
Stayed in May 2024
Reviewed: 31 May 2024
Hilal
United KingdomVery small room for the price. everything is quite old. No facility at all.
The location was good - very close to the beach and city center
Stayed in May 2024
Reviewed: 29 May 2024
Trevor
United KingdomGood location for the event we went to. Old decor, but perfectly adequate and great value
Stayed in May 2024
Reviewed: 28 May 2024
Rebecca
United KingdomThe rest of hotel was like a maize and room was ok. Basic. At around 11pm the fire alarm went off..then went off. Freaked out. Another resident told me was false alarm. The staff should have notified all people staying at hotel was false alarm. Was very frightening and I couldn't get to sleep til 3.30am No room service
The lobby looked great and staff friendly The bathroom was nice
Stayed in May 2024
Reviewed: 27 May 2024
Antony
United KingdomThe room was very taty needs updating and not very clean
The price
Stayed in May 2024
Reviewed: 25 May 2024
Randy
United KingdomAll good this time around...
The big boss of the hotel checked me in, the service was very professional compared to the low standard that I usually receive when I check in. The manners and politeness were very welcomed.
Stayed in May 2024
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