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Reviews of Heathlands Hotel

12 Grove Road, East Cliff, Bournemouth, BH1 3AY, United Kingdom

#61 of 71 hotels in Bournemouth

Guests' Choice

Review score

Based on 5263 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.7

  • Location

    8.2

  • Facilities

    6.4

  • Staff

    7.6

  • Value for money

    6.9

  • Free WiFi

    5.3

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Showing 1 – 25

  • Reviewed: 20 June 2024

    7.0
    Review: Heathlands Hotel, one of the cheaper rooms
    • Leisure trip
    • Family with young children
    • Executive Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Bathroom cold tap needed tightening. Toilet flush a bit weak. No bathroom mats to stand on were supplied. The coffee from the machine in the restaurant which cost £2 wasn't any better than the instant coffee sachets supplied in the room. There was a bar open all the time but they didn't supply coffee or tea which would have been nice.

    Comfortable bed. Quiet at night. Friendly and accommodating staff.

    Stayed in June 2024

  • Reviewed: 19 June 2024

    6.0
    Good price
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    The walk to the hotel at night. Maybe it was me being tired but next time I would book something closer.

    Great reception staff.

    Stayed in May 2024

  • Reviewed: 15 June 2024

    7.0
    Good value didn’t break the bank
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It’s not a luxury hotel so dont expect that but it was clean and functional and a good location and good value for the price. Need a hotel that won’t break the bank for an overnight stay, it’s a great place.

    Stayed in May 2024

  • Reviewed: 15 June 2024

    7.0
    Enjoyable.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Having to pay an extra £5 a day to park. Room very hot & stuffy, windows difficult to open. Shower weak & dribbley.

    Good location. Staff helpful. Bed comfortable. Nice big towels in bathroom.

    Stayed in June 2024

  • Reviewed: 13 June 2024

    5.0
    OK for one night if it's just a stop gap
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Broken furniture. Old and tatty. Yes we booked a basic room. But basic dies not mean old and haggard. Revamp definitely needed. Thankfully we only was there for one night.

    Friendly staff. Reception was nice

    Stayed in June 2024

  • Reviewed: 10 June 2024

    7.0
    it was ok for a short break
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights

    one of the best at the price

    Stayed in June 2024

  • Reviewed: 10 June 2024

    6.0
    Pleasant
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel is very tired,building works taking place,but didn't affect us..fire alarm went off at 1.45am..but it served its purpose for us and was reasonable value.

    Price,location and staff were pleasant enough.

    Stayed in June 2024

  • Reviewed: 9 June 2024

    5.0
    Not satisfactory
    • Business trip
    • Couple
    • Standard Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Good location, clean and quiet

    Hotel request I pay for WiFi and packing of my car. No fridge in the room, window was seal no vintilation

    Stayed in June 2024

  • Reviewed: 9 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was really hard

    Ideal location to the town and beach

    Stayed in June 2024

  • Reviewed: 7 June 2024

    7.0
    Hotel was good value for money and easy to walk to beach and also lots of nice places to eat near.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    room was too hot

    location, facilities, comfy bed. towels

    Stayed in May 2024

  • Reviewed: 6 June 2024

    5.0
    Simple, good stay, but a dated property.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The location, cleanliness, had live entertainment in evening.

    This property is dated, but was clean and did the job. Fairly priced. Parking was tight, but they have a rear car park, which helped. The breakfast was simple.

    Stayed in June 2024

  • Reviewed: 6 June 2024

    7.0
    Nice
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was close to the beach

    Stayed in June 2024

  • Reviewed: 4 June 2024

    7.0
    Quite nice
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Kettle was faulty, wouldn't turn off when boiled, hair in bath, no window to open in bathroom & no ventilation

    Pleasant place & staff , clean

    Stayed in June 2024

  • Reviewed: 4 June 2024

    6.0
    Pleasant
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very dated. Poor decor food wasn't that special.

    Nothing to like. Just a room for the night.

    Stayed in June 2024

  • Reviewed: 4 June 2024

    5.0
    Was a comfy bed but no toiletries or a working shower
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very outdated, shower didn’t work

    Easy location

    Stayed in June 2024

  • Reviewed: 3 June 2024

    7.0
    Lovely but lack of sleep due to hard mattress, would be nice if there was an alternative.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Larger cups for coffee would be better. Hard mattress unfortunately not good for bad hips. No other choice.

    Perfect buffet breakfast.

    Stayed in June 2024

  • Reviewed: 2 June 2024

    6.0
    Good location, lovely staff
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Tv was abit dodge wouldn’t work properly and also quite slanted, lots of stains on the carpet, poor view due to scaffolding on back of building just poor timing that work was being done on our stay, opened the window to let air in but one of them wouldn’t stay open a little bit annoying when you need abit of air in on a hot day, thankfully the room was quite spacious so it didn’t feel to warm, bed was very uncomfortable both woke up with a bad back could do with a new matteress in 212 could feel the springs.shower was too slow for us personally but no major issues, would be great if it was possible to have a pool or hot tub somewhere on site,

    Price was fair, staff were very friendly and helpful, always nice to see a happy face on front desk, when asked if it was possible to check in earlier was told not until 4 due to housekeeping which is fair, but as I got to my car about to drive off receptionist went out of her way to come and let me know our room was ready, that was very much appreciated, and even tho I’ve stayed a few times before and know to check the car registration at the desk, a member of staff went out there way to come to the room to double check we had registered the car to prevent a fine, due to the wonderful customer service I will stay here again. Every staff member we saw said hello with a smile even the ones who were clearly leaving their shift for the day.

    Stayed in June 2024

  • Reviewed: 2 June 2024

    7.0
    overall was good but would’ve hoped to get a parking space if I paid for parking
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    I paid for parking, went out for dinner and drove and when I came back I couldn’t get a parking space, I think the parking is a little bit too small

    The room was a good size and I enjoyed having a bath and shower

    Stayed in June 2024

  • Reviewed: 2 June 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was early in may, and the weather was warm and beautiful. My room was boiling, the radiator was even too hot to touch, no manual temperature control in the room. Receptionist told me the whole hotel was on a timer. There was nothing she could do unfortunately. We had to leave our room door open but that didn't help sadly.

    Location was perfect.

    Stayed in May 2024

  • Reviewed: 31 May 2024

    6.0
    Few days only
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Very small room for the price. everything is quite old. No facility at all.

    The location was good - very close to the beach and city center

    Stayed in May 2024

  • Reviewed: 29 May 2024

    7.0
    Old decor, but perfectly adequate and great value
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Good location for the event we went to. Old decor, but perfectly adequate and great value

    Stayed in May 2024

  • Reviewed: 28 May 2024

    6.0
    Cheap and basic
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The rest of hotel was like a maize and room was ok. Basic. At around 11pm the fire alarm went off..then went off. Freaked out. Another resident told me was false alarm. The staff should have notified all people staying at hotel was false alarm. Was very frightening and I couldn't get to sleep til 3.30am No room service

    The lobby looked great and staff friendly The bathroom was nice

    Stayed in May 2024

  • Reviewed: 27 May 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    The room was very taty needs updating and not very clean

    The price

    Stayed in May 2024

  • Reviewed: 25 May 2024

    7.0
    The big boss should spread some of the professionalism around his staff, that would be great.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    All good this time around...

    The big boss of the hotel checked me in, the service was very professional compared to the low standard that I usually receive when I check in. The manners and politeness were very welcomed.

    Stayed in May 2024

Showing 1 – 25

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