Weston-under-Redcastle, Wem, SY4 5UY, United Kingdom
#8 of 8 hotels in Wem
Guests' ChoiceBased on 356 hotel reviews
7.1Cleanliness
7.6
Comfort
7.7
Location
8.1
Facilities
7.4
Staff
8.2
Value for money
6.7
Free WiFi
7.5
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End of dialog contentReviewed: 14 June 2024
Ross
United KingdomI felt what I was charged for a single room, which was a box room, was a little on the excessive side for what it was
A great hotel in a lovely setting
Stayed in June 2024
Reviewed: 9 June 2024
Sarah
United KingdomRoom was above kitchen so woken up early
Location, cleanliness, grounds, size of room
Stayed in June 2024
Reviewed: 28 May 2024
Joanne
United KingdomThe balcony to our room was messy and uninviting, only 1 chair on there. The hotel exterior is very tired with some messy areas. Our room was nice but dark and had cobwebs in the corners.
The breakfasts was very pleasant we enjoyed it very much. The staff were really lovely, friendly and helpful. The room was ok.
Stayed in May 2024
Reviewed: 2 May 2024
John
United KingdomAlthough it has had a refit some aspects look tired. No lunch in main hotel so went to golf club for basic options - breakfast was ok but main point is they appear under staffed albeit they do their best. I think it is mainly kitted out for the golfing fraternity
Great location
Stayed in April 2024
Reviewed: 2 May 2024
Keith
United KingdomOn our second night the buffet was a bit disorganised and food not so good
Rooms been modernised since I was last there and very friendly staff
Stayed in April 2024
Reviewed: 20 April 2024
Shrimpton
United KingdomThe rooms were very dated and overpriced for the accommodation. The walks were also very thin and we were woken by the cleaners hoovering in the next room
The location was beautiful
Stayed in April 2024
Reviewed: 3 April 2024
Michael
United KingdomNothing really
Very good hotel been here before. Nice staff,
Stayed in March 2024
Reviewed: 30 March 2024
Jennifer
United Kingdomshower didn’t work consistently, room was a little dated, could have done with a couple of face flannels in the bathroom and a lick of paint
location is near to Hawkstone hall, comfy bed, friendly and accommodating staff. lovely food in restaurant.
Stayed in March 2024
Reviewed: 17 March 2024
Vernon
United KingdomOverall looking a bit tired outside. It is a huge property and interior has had some work - to do the whole building may not be cost effective
The staff were exceptionally nice. Particular credit to the head of reception who went out of her way to make us feel at home - thank you
Stayed in March 2024
Reviewed: 8 March 2024
John
United KingdomHeating and shower in room pathetic. Like most post covid hotels looks tired and needs investment
Food very good considering limited menus and staff helpful
Stayed in March 2024
Reviewed: 7 March 2024
Lyn
South AfricaBoriing
View and history of Hawkstone Hall
Stayed in March 2024
Reviewed: 1 December 2023
Shelagh
United KingdomCold No dressing gowns or slippers provided
Comfortable beds
Stayed in December 2023
Reviewed: 18 November 2023
Valerie
United KingdomWe stayed in a room with disabled access. My husbands wheelchair was too wide for the corridor doorways (fortunately he can take a few steps so we were able to overcome this). Also the corridor was quite narrow with angles which also made negotiating to the room a little tricky. However the aforementioned problems wouldn’t have been a consideration when the building was constructed many years ago! Once in the room the facilities were fine, the bathroom was roomy and appropriately equipped, and although the room wasn’t very spacious it was OK for one night.
Staff at check/in out were great. Had breakfast in dining area and staff were lovely, attentive and service was quick (but we were the only guests in restaurant)
Stayed in November 2023
Reviewed: 7 November 2023
Sam
United KingdomTold different things on phone to at hotel
Lot of confusion about booking tables for dinner, phoned ahead and told no need yet on the day we had to book quickly
Stayed in November 2023
Reviewed: 5 November 2023
Peter
United KingdomPrice. Originally booked for two persons , including breakfast but arrived alone as a single booking and should have mentioned to check in staff but didn't ( my fault) so it seemed an expensive mistake at my expense. Hard to find. Disability room not what I was advised when booking ( last room available) so open shower.
Good breakfast. Plentiful parking /easy access to room from parking. Local staff friendly, helpful and pleasant.
Stayed in October 2023
Reviewed: 5 November 2023
Maggie
United Kingdommeals
Stayed in September 2023
Reviewed: 6 October 2023
Katherine
United KingdomRoom was difficult to get to, up and down stairs and confusing signage. Room was clean but not completely (dead flies on windowsill), door to balcony would only stay shut when using the deadbolt. Reception staff didn’t give full information about breakfast or check out, barely glanced at us when we checked out. Breakfast was a bit chaotic with untrained staff and one person who was rushed off her feet. Also full of golf parties
Lovely restaurant, friendly bar staff
Stayed in October 2023
Reviewed: 1 October 2023
Denise
United KingdomThe hotel was ok but we felt it could do with being painted a lot of the paint work was a mess in the corridors and carpet needed cleaning . The chairs in the dining room had stains on as well. I felt it was in need of a facelift. We had a disabled room , I wasn’t aware I had booked a disabled room but it didn’t matter. But as my husband has been a manager in care for over 30 years the first think he noticed was how high the towels, sink and mirror was any one in a wheelchair couldn’t reach. Also there wasn’t a blind at the window in the bathroom.
Idea location as we was at a wedding at Hawkstone Hall
Stayed in October 2023
Reviewed: 21 September 2023
Anjlee
United KingdomBedroom & bathroom did not feel clean. Bath tub had stains in it, resulting in me not showering as it felt unclean. The bed sheets had stains on them too
Amazing staff and great location for a nearby wedding
Stayed in September 2023
Reviewed: 5 September 2023
Michael
United KingdomNothing really
Very nice hotel, very nice staff, very clean.
Stayed in September 2023
Reviewed: 30 August 2023
Sasha_r86
United KingdomWas attending a wedding at Hawkstone Hall and Gardens and was given a list of taxi numbers when we checked in as we knew it would be a late one. Unfortunately half the numbers didn't work or no avail taxis at the time we tried to pre-book. We had to walk a good distance back to hotel in the pitch black... Luckily our phone battery had just enough life left to get us back. Room was very dusty and lots of dead wasps/insects around the window sill. Quite noisy at night (thin walls and people in the corridor).
Lovely hotel with friendly staff. Food very good, and great breakfast. Comfortable bed however the shower wasn't powerful at all, but bathroom and room generally clean. Definitely a hotel for just the golfers rather than a nice retreat or short stay.
Stayed in August 2023
Reviewed: 19 August 2023
Tracey
United KingdomRooms need a refresh
Location & breakfast
Stayed in August 2023
Reviewed: 11 August 2023
Tsedenya
United Kingdomthe Annex building we stayed in were in need of fresh paint. The rooms in the annex building went out to the car park and was noisier than we liked. the rooms in the main building were much better
conveniently located for a wedding we attended nearby
Stayed in August 2023
Reviewed: 4 August 2023
Mike
United KingdomThe only issue i had was the drinks prices i have paid less in expensive city center hotels. It wasn't just me who commented on this i heard a group of a dozen or more golfers staying at the hotel discussing amongst themselves about the drinks prices.
Room was a nice size very clean and comfortable bed. Breakfast was good and plentiful. The evening meal far exceeded my expectations It was cooked to perfection and very well presented.
Stayed in August 2023
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