Kings Dock Mill, Hurst Street, Liverpool, L1 8DA, United Kingdom
#58 of 106 hotels in Liverpool
Guests' ChoiceBased on 8754 hotel reviews
7.9Cleanliness
8.5
Comfort
8.4
Location
9.0
Facilities
8.0
Staff
8.8
Value for money
8.0
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 June 2024
Michelle
United KingdomNothing
Location and staff.
Stayed in May 2024
Reviewed: 6 June 2024
Angel
United KingdomThere could have been some complimentary biscuits or cold drinks or a mini fridge in the room.
I liked the bedroom is big with a massive TV. I liked the shower room all modern and like a home bathroom rather than plain white.
Stayed in June 2024
Reviewed: 6 June 2024
Marie
United KingdomBreakfast was disorganised every morning. No seats no cutlery no cups. 3 mornings told it is the busy time. We ate at all different times every morning. Loved Hotel. Breakfast time ridiculous. Shame let the hotel down. Same food every morning. Eggs were scrambled every morning no chioce.
Location was great. Cleanliness excellent staff very nice and helpful.
Stayed in June 2024
Reviewed: 6 June 2024
Linda
United KingdomRoom ok for short stay. Lack of storage, i.e. no drawers at all, only 1 high level shelf in wardrobe, could be a problem for longer stay Window at high level. Impossible for me to see anything but building opposite.
Reception staff excellent. Kind, friendly, efficient.
Stayed in June 2024
Reviewed: 5 June 2024
Edward
United KingdomBit chaotic at breakfast time trying to get a table and the kitchen ran out of eggs. Car park charge is very expensive for one night this should be included in the cost of hotel stay better off and cheaper using Kingsdock car park about 100 metres away.
Far better and cheaper than other hotels in Liverpool.
Stayed in June 2024
Reviewed: 5 June 2024
Jane
United KingdomAfter reading reviews I was dreading the breakfast. Our breakfast was really nice. The young man Got everyone seated quickly and cleaned tables efficiently. All the staff were helpful and friendly. Nothing bad to say at all.
Stayed in June 2024
Reviewed: 5 June 2024
Susan
United KingdomBeds were very hard mentioned this to reception and they said we could have had a mattress topper so that was useful to know if we stay again
Good location great value staff were fantastic very helpful and friendly,
Stayed in June 2024
Reviewed: 5 June 2024
Paul
IrelandBreakfast
Location and clean
Stayed in May 2024
Reviewed: 4 June 2024
Jassi
United Kingdompillows were uncomfortable
kids enjoyed the breakfast great choice of breakfast available location was excellent
Stayed in May 2024
Reviewed: 4 June 2024
Cliff
United KingdomLocation , parking Facilities very good , breakfast seemed limited but ok
Stayed in June 2024
Reviewed: 4 June 2024
Craig
United KingdomNo bath in any room in the whole of the hotel. Baths are on the pics though so very inconvenient after a drive of almost four hours to get there
Parking underneath the hotel was a great idea
Stayed in June 2024
Reviewed: 4 June 2024
Mary
United Kingdomnothing not to like
great size room for 2 adults and 2 kids, light and clean. Great location for shops and Alert Dock. Bonus was check out not until 12
Stayed in June 2024
Reviewed: 4 June 2024
Cassandra
United KingdomBreakfast was a free for all and abysmal. I walked out with my two young children to get breakfast elsewhere. The areas were dirty and not enough seating and not clean. The bed was so uncomfortable and hard. Pillows were plentiful and lovely though.
room layout and amount of beds. Bathroom was clean and hand soap/ shower gel smelt nice. White towels were lovely and fresh and fluffy. view out was lovely. Staff on check out and in the bar area were lovely.
Stayed in May 2024
Reviewed: 3 June 2024
Rebecca
United KingdomBreakfast was awful.
Very clean and friendly generous staff
Stayed in June 2024
Reviewed: 3 June 2024
Stephen
United KingdomLack of storage space in room,.
Friendly staff, safe parking & good location
Stayed in May 2024
Reviewed: 3 June 2024
Beth
United KingdomNo toilets downstairs making it difficult if you wanted a drink at the bar as had to go back up to your room. Not enough tables in the dining space as hotel was full
Great location, dog friendly and good choice of food at breakfast
Stayed in June 2024
Reviewed: 3 June 2024
Mark
United KingdomNo eggs for breakfast not much fruit
The friendliness of the staff
Stayed in May 2024
Reviewed: 3 June 2024
Erika
United KingdomBest location 5 walk mins from city centre if you would like to do shopping or dining. We went to the Mersey ferry it was 12 mins walk to the dock and the wheel of Liverpool was 6 mins walk only. From the elevator you can reach the basement and there you are your car no need to walk and for a day 24 hour stay we paid 20£ for parking. Cannot fault it. Breakfast was nice too with make your own fresh waffle.
Stayed in June 2024
Reviewed: 2 June 2024
Plunkett
United KingdomThe breakfast is good but it’s a bit hectic (may just be a half term thing). Think there just needs to be a better layout but staff were always helpful and gluten free bread was available for my husband.
The staff we soooo friendly! The bed was incredibly comfortable. The rooms were clean and spacious and the location is fantastic!
Stayed in June 2024
Reviewed: 2 June 2024
David
United KingdomBed was the most uncomfortable bed I have ever slept in. My wife resorted to sleeping on the sofa it was that bad.
Lovely clean and bright hotel.
Stayed in May 2024
Reviewed: 30 May 2024
Kathryn
United KingdomLike warm breakfast even at 7am
Position of hotel.
Stayed in May 2024
Reviewed: 30 May 2024
Alison
United KingdomBreakfast poor
Lovely staff ,small rooms
Stayed in May 2024
Reviewed: 30 May 2024
Joy
United KingdomDid not like the glass doors on the bathroom, really felt uncomfortable with this
Parking was easy to sort out, hotel nice an near the docks
Stayed in May 2024
Reviewed: 30 May 2024
Alexandria
United KingdomDidn't like the translucent cupboard door/loo door-in-one, with a hole that was a handle... I appreciate some privacy on the loo! Breakfast was a bit too chaotic. The system needs to be more orderly. And there were no eggs or veggie sausages!!
Nice staff, great location, clean, comfy
Stayed in May 2024
Guelph, Canada
Tarján, Hungary
Arçais, France
Milna, Croatia
Munduk, Indonesia
Merzouga, Morocco
Perawas, Indonesia
Trabzon, Turkey
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content