Avon Street, Bath, BA1 1UP, United Kingdom
#20 of 42 hotels in Bath
Guests' ChoiceBased on 7548 hotel reviews
8.6Cleanliness
9.1
Comfort
9.1
Location
9.6
Facilities
8.8
Staff
9.1
Value for money
8.3
Free Wifi
8.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 14, 2024
Tracey
South AfricaNo complaints
Was a very short stay. Loved the pizza we ordered in the evening. We pretty much just grabbed a quick bite to eat, and slept there. No complaints
Stayed in June 2024
Reviewed: June 14, 2024
Xuelun
CanadaNothing
Location, Service, Breakfast, Staff
Stayed in May 2024
Reviewed: June 12, 2024
Jonathan
United KingdomSúper fast check in, really clean and comfortable rooms, great location, decent breakfast, excellent value. Have stayed here a couple of times and it’s been consistently good. Recommend,
Stayed in June 2024
Reviewed: June 12, 2024
Jonathan
United KingdomRoom 'upgraded' to a smaller room without notice, but resolved promptly. Staff were pleasant and helpful in dealing with the issue.
Convenient location for our stay in central Bath. Short walk to train station. Inside spaces clean and breakfast was very good. Pretty busy during our stay but no real problem. Slight issue with reservation room type was resolved promptly.
Stayed in June 2024
Reviewed: June 12, 2024
Debbie
United KingdomThe only fault is the rubbish orange juice at breakfast… fresh oranges would be so much better.
Great location, comfortable, clean rooms.
Stayed in June 2024
Reviewed: June 11, 2024
Andrew
United KingdomEvery thing just brilliant on all counts. Well done to you all .. Everyone one was fantastic from the cleaners, waiting staff, bar staff and reception.
Excellent all round, ideal for the city walks and restaurants etc .museums All employees went out of there way to look after the guests . Thank you for the 35th wedding anniversary card and cake …We loved bath, the hotel , the room , the service , the staff.. Well done guys 5 stars on every turn
Stayed in June 2024
Reviewed: June 11, 2024
Suzanne
United KingdomBreakfast was very basic. Needs a little improvement.
Hotel was in the middle of the city. Shops right outside. Staff were very friendly and very helpful. Have stayed here a couple of times and wouldn't hesitate to stay again
Stayed in April 2024
Reviewed: June 11, 2024
Adil
IndiaThe rooms are too small and there is no legitimate place to unpack the bags if you are staying for more than one night. We were three of us staying for six nights and the room was extremely small though we got used to living from the suitcases. The bathroom is good size but there is no place to hang more than one towel or keep the clothes. We ended up getting our towels changed every day.
The location is fantastic. The staff is extremely friendly and helpful. The hotel overall is nice and clean.
Stayed in June 2024
Reviewed: June 11, 2024
Shing
Hong KongNone I can think of
It's close to town centre and easily spotted. The facilty is modern and duly furnished. I was glad that I was given a room upon arrival at about 1:30pm.
Stayed in June 2024
Reviewed: June 11, 2024
Zoe
United KingdomA little bit expensive
Location, service & cleanliness
Stayed in June 2024
Reviewed: June 10, 2024
Carol
CanadaParking but I know there is nothing you could do about that. We flew in from Canada and had been visiting family in Dorset they drove us to Bath the plan was they would spend the day with us. However, they were unable to get a parking spot so we couldn't extend our visit with them If we were to visit again we would try and find a hotel with Parking.
Breakfast was very good. Staff very good and friendly
Stayed in June 2024
Reviewed: June 10, 2024
Lisa
AustraliaToilet/bathroom not cleaned every day. Towels changed but not cleaned.
Stayed in twin room with my son. Very comfortable king single beds and great pillows. Great large shower. All toiletries provided. Great breakfast - a bit busy at times but staff kept the food coming. Very central.
Stayed in June 2024
Reviewed: June 10, 2024
Virginia
United KingdomWalking distance to Bath city centre Clean modern hotel
Central walking distance to Bath. Friendly staff Very comfortable bed, Good large shower
Stayed in June 2024
Reviewed: June 10, 2024
Sarah
United KingdomWindow. Would have liked but more fresh fruit gif breakfast. No teaspoons for drinks- dislike wooden stirrers
Super staff, great room ( no window which was a disappointing) but otherwise great stay
Stayed in June 2024
Reviewed: June 10, 2024
Valerie
United States of AmericaToo late of a check in 4:00 pm is about 2 hours too late.
Location and the breakfast was amazing
Stayed in June 2024
Reviewed: June 9, 2024
Sukhy
United KingdomToo busy at breakfast
Everything
Stayed in June 2024
Reviewed: June 9, 2024
Sarah
United KingdomSadly i asked for something for my friends birthday to be left in the room and it wasn't
Location was fab
Stayed in June 2024
Reviewed: June 9, 2024
Hinselwood
United KingdomThe location was spot on.
Stayed in May 2024
Reviewed: June 9, 2024
Hin
Hong KongThe location is very convenient. The breakfast is good.
Stayed in June 2024
Reviewed: June 9, 2024
Sheila
United KingdomVery clean great location
Stayed in June 2024
Reviewed: June 8, 2024
Nigel
United KingdomHad to pay for water,which I thought was complimentary otherwise had a very good stay.
Friendly staff and good service, room was quite large modern bathroom had everything we needed for the 2 nights we had.
Stayed in June 2024
Reviewed: June 7, 2024
Melonie
United KingdomA couple of small niggles - there was no bacon at breakfast, and only 2 teabags in the room.
The room was clean and comfortable. The breakfast was very tasty with lots of choice. The location was perfect, just a few minutes walk from all the main sites.
Stayed in June 2024
Reviewed: June 6, 2024
Thomas
United KingdomAll very good
Breakfast excellent, great hotel
Stayed in June 2024
Reviewed: June 6, 2024
Nital
United KingdomPleasant and supportive staff, superb location, clean place and great breakfast.
Stayed in June 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content