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  5. Reviews of The Gatwick White House Hotel

Reviews of The Gatwick White House Hotel 2 stars

52 Church Road, Near Gatwick Airport, Horley, RH6 7EX, United Kingdom

#13 of 15 hotels in Horley

Guests' Choice

Review score

Based on 1934 hotel reviews

6.3

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.8

  • Location

    8.0

  • Facilities

    6.4

  • Staff

    7.7

  • Value for money

    7.0

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 17 May 2024

    7.0
    Convenient stop off before early flight
    • Leisure trip
    • Family with young children
    • Superior Triple En-suite Room
    • Stayed 1 night
    • Submitted via mobile

    Hard to find in the dark (walking)

    Ease of arranging transfer to the airport

    Stayed in May 2024

  • Reviewed: 16 May 2024

    7.0
    Close location
    • Leisure trip
    • Solo traveller
    • Standard Single En-suite Room
    • Stayed 1 night
    • Submitted via mobile

    £15 pp shuttle seems expensive for the 4minute drive to the airport. Breakfast was nothing exciting, probably this way so you pay extra to upgrade. There’s also no lifts and no help to carry bags up the stairs (or at least until you’ve already started walking up which is a pointless offer)

    Close to the airport

    Stayed in May 2024

  • Reviewed: 12 May 2024

    5.0
    alright for a short stay
    • Leisure trip
    • Couple
    • Superior Twin En-suite Room
    • Stayed 1 night

    beds- very squeaky

    check in, breakfast, shuttle to airport

    Stayed in May 2024

  • Reviewed: 10 May 2024

    7.0
    Good place for people who going to Gatwick airport
    • Leisure trip
    • Couple
    • Superior Double En-suite Room
    • Stayed 1 night
    • Submitted via mobile

    Everything goes well

    Friendly hosts

    Stayed in April 2024

  • Reviewed: 9 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Single En-suite Room
    • Stayed 1 night
    • Submitted via mobile

    It was easy to find and a short trip from the airport and a short walk to restaurants and pubs

    Stayed in May 2024

  • Reviewed: 8 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Superior Twin En-suite Room
    • Stayed 1 night

    Very basic accommodation

    airport close by,

    Stayed in May 2024

  • Reviewed: 6 May 2024

    5.0
    Dissapointing. No hot water, hard beds, terrible breakfast.
    • Leisure trip
    • Family with young children
    • Superior Twin En-suite Room
    • Stayed 1 night

    Worst breakfast I've ever had in a hotel. Basically cereal, toast and jam, a pot of beans. No eggs available when we arrived at breakfast. Rooms were too hot. Beds were very hard. No hot water to shower in the morning.

    Location, reasonably quiet during the night/morning. Nice friendly and helpfull staff.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Superior Double En-suite Room
    • Stayed 1 night
    • Submitted via mobile

    Bed was uncomfortable - sank into the middle. We paid 25 pounds to arrive by uber and 18 when we left - so this is an added cost. The hotel said it had a shuttle but it was not running when we stayed there.

    Relatively inexpensive to spend a night near Gatwick (but thus is more a reflection of the high prices of other hotels in the area). Room was nice and clean.

    Stayed in April 2024

  • Reviewed: 30 April 2024

    6.0
    Useful low budget hotel near airport.
    • Leisure trip
    • Couple
    • Superior Double En-suite Room
    • Stayed 1 night
    • Submitted via mobile

    Grounds and internal tidiness poor. Room did not smell fresh, especially bathroom.

    Good location, friendly staff and excellent timing for airport transfer.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    7.0
    Nice hotel
    • Leisure trip
    • Couple
    • Superior Twin En-suite Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast

    The hospitality and the location

    Stayed in April 2024

  • Reviewed: 28 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior Triple En-suite Room
    • Stayed 1 night
    • Submitted via mobile

    The room was very basic and really needed updating. Very uncomfortable bed

    It was close to the airport and the staff were friendly

    Stayed in March 2024

  • Reviewed: 25 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double En-suite Room
    • Stayed 1 night
    • Submitted via mobile

    Decor and furnishings little bit dated. But don’t let this put you off. Would stay again.

    Staff very Friendly. Location perfect for Gatwick Airport.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    7.0
    Convenient for airport but shuttle bus way too expensive
    • Leisure trip
    • Solo traveller
    • Superior Double En-suite Room
    • Stayed 1 night
    • Submitted via mobile

    Shower door fell off

    Local bus fro airport stopped nearby

    Stayed in March 2024

  • Reviewed: 24 April 2024

    5.0
    Passable
    • Leisure trip
    • Group
    • Standard Single En-suite Room
    • Stayed 1 night
    • Submitted via mobile

    Large amounts of mold at the windows!!!

    Good connection

    Stayed in April 2024

  • Reviewed: 17 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Superior Twin En-suite Room
    • Stayed 1 night
    • Submitted via mobile

    Didn't like the £12 parking charge! I woke up in the night very hot - tried to turn the hot radiator down but nowhere to turn off. So had to open the window,which was no problem Except... was on ground floor & the open window left me vulnerable through the night! - The fence between properties was broken down, felt unsafe. (PLEASE MEND THE FENCE & THE RADIATOR!) The window view is neglected, but with a little effort, could be lovely... However, all in all, it was ok.

    The SHOWER was great! The room was ok - tired but clean. Good size TV, bed ok (need better pillows please!) Breakfast very limited, (cheapest stuff) but the boiled eggs were perfectly cooked! Staff attitude is SO important- I would easily return if the staff were more friendly & welcoming - these guys could warm up a bit! (Just my morning opinion) But if you like impersonal & business like, it's fine...

    Stayed in April 2024

  • Reviewed: 17 April 2024

    6.0
    Quite happy thank you
    • Leisure trip
    • Solo traveller
    • Standard Single En-suite Room
    • Stayed 1 night
    • Submitted via mobile

    I couldn’t get the heating to work

    Easy to find. Staff helpful and friendly

    Stayed in April 2024

  • Reviewed: 16 April 2024

    7.0
    It was comfortable for 1 night stay
    • Leisure trip
    • Family with young children
    • Superior Twin En-suite Room
    • Stayed 1 night

    Breakfast was insufficient for all the guests. Not enough plates, cutlery. No restocking the food.

    It was comfortable stay for 1 night

    Stayed in April 2024

  • Reviewed: 12 April 2024

    7.0
    Fabulous
    • Solo traveller
    • Superior Double En-suite Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Proximity to the airport

    Stayed in April 2024

  • Reviewed: 10 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Twin En-suite Room
    • Stayed 1 night
    • Submitted via mobile

    Very old, but we could see that they are doing some work to upgrade. Staff could engage with clients a little.

    Good value for money and clean.

    Stayed in April 2024

  • Reviewed: 4 April 2024

    7.0
    Fair value for money
    • Leisure trip
    • People with friends
    • Superior Twin En-suite Room
    • Stayed 1 night
    • Submitted via mobile

    Bedding could do with upgrading,no hairdryer in room.

    Paid extra for cooked breakfast which was excellent,staff were helpful,let us use room before normal check in time. Cost wise fair value for money

    Stayed in April 2024

  • Reviewed: 4 April 2024

    6.0
    Dirty towels were folded as clean.
    • Leisure trip
    • Family with young children
    • Standard Triple En-suite Room
    • Stayed 1 night
    • Submitted via mobile

    The towels were dirty but were meant to be clean. Poor items for breakfast.

    Easy access to Gatwick airport and amenities

    Stayed in March 2024

  • Reviewed: 2 April 2024

    5.0
    Will not return
    • Leisure trip
    • Family with young children
    • Superior Twin En-suite Room
    • Stayed 1 night
    • Submitted via mobile

    We usually stay in either the Travelodge or Holiday Inn and get the Gatwick hopper bus, usually £8 each return. When we researched they were approx £40-£50 more expensive so booked the White House instead. We landed 8.00pm but when we requested the shuttle we were told it ended at 7.00pm, although on Booking.com it stated 9.00pm. It cost £21 for a taxi one way from the airport and a further £15 for the shuttle back to the train station the following morning. Our room was very small. When we went for breakfast there was very little to eat. They had forgotten to get bread for toast the night before. When we looked online that day how much the Travelodge would have cost it was £11 cheaper. If only we had known. I do not usually give bad reviews, but we will not be returning to the White House.

    The staff were reasonably pleasant. Bathroom was okay.

    Stayed in March 2024

  • Reviewed: 1 April 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Superior Twin En-suite Room
    • Stayed 1 night

    ALl good

    Chosen due to proximity to Gatwick airport and the ability to park on adjacent streets for free over a weekend (after 6pm Fri and before 8am Mon), enabling a short walk to both South and North Terminals. So didn't incur additional costs for parking or transfers to/from the airport. Perfectly good, clean bedroom. Substantial continental breakfast although basic. Fine for pre-/post-travel rest.

    Stayed in March 2024

  • Reviewed: 31 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Triple En-suite Room
    • Stayed 1 night
    • Submitted via mobile

    Good value for money. It was what we expected. Room was small and clean. Beds comfortable. Shower didn't have much pressure but it was enough.

    Stayed in March 2024

Showing 1 – 25

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