The bed. Was uncomfortable. The mattress needs replacing Not able to adjust the heating No collection from the airport available. We should have been advised of this .

The staff were very pleasant and helpful The room and the general hotel were very clean. The mini bus to the airport in the morning

Stayed in June 2024

They need pillow, duvet and mattress protectors as these were heavily stained which meant for an uncomfortable sleep knowing they were unclean. The single beds are narrow and my travel companions said they could feel the springs in the mattress which was also uncomfortable. Our en-suite was nice but needed a deep clean especially the grouting. The carpet also needed a deep clean as did the chair in our room which was dirty. There were black mould marks on the coving. Also the room was very hot. There was no lift which meant lugging a heavy suitcase up two flights of stairs very challenging.

Staff were nice and accommodating. They didn’t seem to mind you hanging about until your lift to the airport. Lots of seating areas. They provided airport shuttle service for a fee and had on site parking for your car at a fee. The breakfast was nice although not included in price of room. We had a luxury suite and so coffee, tea and toiletries were provided. Good that they have triple and family rooms with en-suite.

Stayed in May 2024

The walls had no insulation everything could be heard in the hallways & adjoining rooms

Proximity to Gatwick

Stayed in June 2024

Cleanliness not a priority. Excuses given, not too impressed. Stained bedding/ mattress/ bedbase. Curtains have cobwebbed residue. Dead moth on unwashed net curtain. Paint marks in various place (will send pictures direct for refund, possibly full?) Lack of concern to customers. So called limited resources!? Not staying there again!!!

Location was ideal for Gatwick Airport and no more than a mile from Horley Railway station. Shops and restaurants in the nearby town centre (Lidl/ Morrisons/ Waitrose/ Wetherspoons/ Post office/ Nationwide building society etc). Car park partially enclosed. Buses covering that areas as far as Brighton in the south, Gatwick Airport, Sussex/ Surrey borders.

Stayed in June 2024

Strong smell of cigarettes throughout despite being non smoking.

Location, and the staff couldn’t do enough to help.

Stayed in March 2024

bit cramped in room

staff were lovely, food was good, location perfect for airport

Stayed in May 2024

Shower was not warm enough, bed is a little too small

Staff were good. Check in was easy. Good for a one night stay. Clean and nice bathroom

Stayed in June 2024

We are both OAP people and struggle with mobility. When we arrived I asked the man on reception if there was a lift. There wasn't, not his fault but I was hoping he might offer to help us get a heavy bag up the stairs. He just said ' oh it's only one flight of stairs. He then tried to sell us a taxi deal.

The bed was comfy and the bathroom was ok. It was fairly close to the airport

Stayed in June 2024

Shuttle bus which cost us £30 to pick up and return to airport only few km away was a rip off. Bus falling to pieces. You get what you pay for.

Not much.

Stayed in May 2024

Bed springs on the bed were broken

Helpful staff, clean

Stayed in June 2024

The chose of food was very limited.

Basic room could have been cleaner.

Stayed in June 2024

Value for money

I was quite happy about the stay, clean and tidy but very disappointed about being asked to pay £15 to park in their car park. Otherwise very satisfied. Cheap and cheerful and worth the price.

Stayed in June 2024

The continental breakfast was very basic. A slightly larger variety of cereals and some more fresh items (like fruit, cucumber) would have been nice. It is located in the middle of Horley - making it a fairly long walk from the airport, but not long enough to justify a taxi.

24hr reception was very convenient, as I arrived late at night. The rooms are okay and contain all basics: Kettle, small selection of teas, private bathroom with shower. Staff is friendlly.

Stayed in June 2024

The room is smell of a mold , wasn't good .

Good location , friendly staff , coffee and tea , plenty of towels , shampoo.

Stayed in May 2024

The table tops needed a wipe.

The restaurant served an excellent indian curry. Service was prompt. They checked to make sure the meal was satisfactory.

Stayed in May 2024

TV controller not working properly

Close to Gatwick airport

Stayed in May 2024

Bathroom wasn't the cleanest.

So close to Gatwick, huge breakfast included and very comfortable beds.

Stayed in May 2024

Staff were very polite, allowed us to get a drink on arrival although they were just about to close the bar. Breakfast good choice for "continental". Nice that it is included in the price and they also offer you the option of a bag to take with you if you don't have time to sit down and eat. Fairly basic accommodation but absolutely fine for overnight stay before flying from Gatwick.

Stayed in May 2024

There’s an extra charge for parking.

Very close to the airport with an on-site restaurant.

Stayed in May 2024

Parking at hotel was a problem due to lack of available parking spaces and cost £12 for the night.

N/a - left too early for breakfast

Stayed in May 2024

The cleanliness of the room was poor

Breakfast was good

Stayed in May 2024

It was a decent stay, I’d say I got what I paid for! Cheap and cheerful, staff were all very nice :) very much appreciated the shuttle service as well!

Stayed in April 2024

Hard to find in the dark (walking)

Ease of arranging transfer to the airport

Stayed in May 2024

£15 pp shuttle seems expensive for the 4minute drive to the airport. Breakfast was nothing exciting, probably this way so you pay extra to upgrade. There’s also no lifts and no help to carry bags up the stairs (or at least until you’ve already started walking up which is a pointless offer)

Close to the airport

Stayed in May 2024