The kettle was burnt and dirty. I couldn't use it.

The location is very good and the staff very charming.

Stayed in May 2024

Bed was really soft, and the building would benefit from a refurb both inside and out.

The location is stunning, and the staff were all very friendly and helpful. Menu was good with a variety of pub grub, which was very tasty and was always hot!

Stayed in May 2024

Hotel was was a little dated and the room was a little warm.

The Location is second to none, the beach is at the back door! The staff were so good, really couldn't do anymore to help us. highly recommend the breakfast!

Stayed in May 2024

The bed was in need of a new mattress !

Very helpful and friendly Staff. Great breakfast. The hotel is a bit dated and in need of decorating but otherwise clean and comfortable.

Stayed in May 2024

View was not very good

Stayed in May 2024

As some other reviews say, the floor is creaky but this is to be expected from such a very old building. Again, as the building is old the number of available plug sockets was very limited compared to more modern buildings. Only one of the bedside tables had a single plug, the tv and kettle took up the 2 plugs by the table and we often unplugged to allow us to charge phones etc. Another single plug was over in the corner, by nothing but a radiator so this was never used. We personally found the bed too soft but some may like this. The bathroom was very compact and the shower was very narrow, some people may struggle to use it without bumping into doors and walls etc. We found there was a lack of surfaces available to put things on, the dressing table was half taken up by the tea and coffee tray. There was a wardrobe which we didn’t use.

All of the staff were really pleasant and helpful. We had a town view on the corner and it was really bright and spacious. The room had a super king bed and was very clean. The shower had good water pressure. Parking available at an extra cost out the front but was very convenient and good to know we always had a space available when we came back from a day out. The room was cleaned/refreshed daily unless you put out a do not disturb sign. The tea and coffee caddy is refilled. The bar downstairs has great views and the usual pub grub menu with large portions at a reasonable price for Cornwall.

Stayed in May 2024

Very very old property which adds to its charm. However if you have mobility issues or large suitcase/bags etc very hard to navigate the narrow corridors/sometimes staircases. When it rains heavily my bathroom smelt like sewage. However, when asked to be moved - Staff were understanding and accommodating. Thanks team.

Location. Easy to walk everywhere in Newquay. Can get to the beach easily. Having breakfast overlooking the beach was awesome. Staff were fab. Great value for money.

Stayed in May 2024

Windows need more regular cleaning in the dining room to allow you to see the great views. Bedrooms(I was in 208 facing the front and main road) need an overhaul. Light switch missing for bedside light, shower head needed replacing and grouting needs cleaning/replacing). Carpets in the corridor are very tired.

Spectacular location, views from the dining room and garden are stunning. Nice quality bedding and towels. Staff were all very friendly and helpful. Daily room clean/tidy was unexpected considering the price..Full English breakfast was very tasty and well presented.

Stayed in May 2024

Staff were really helpful on arrival View at breakfast was stunning

Stayed in May 2024

Parking and the general tired feeling about the place. Shower was terrible and the pole of the shower curtain was very rusty. Breakfast not served until 07:30

Location

Stayed in May 2024

Creaky bedroom floor. Looks a bit tired

Great location. Beautiful dining room. Fabulous views from the dining room. Friendly staff.

Stayed in May 2024

Was very central to the work I was carrying out

Staff very helpful on arrival

Stayed in May 2024

The hotel itself is old, and fairly dated. Don't let that fool you though, all the things that actually matter are wonderful. Before staying here I was in a very 'fancy' 4 star hotel that didn't hold a candle to this place.

The views from my hotel room were stunning. The room was spacious and nicely decorated. Their was a very fancy coffee machine (that was easy to use) in the room. The staff were incredibly friendly, the food was delicious and I was able to reserve parking outside. All in all a wonderful stay and I wished I was staying there longer.

Stayed in April 2024

Location sea views

Stayed in March 2024

Nothing

Great location , beautiful room with excellent sea views , all staff very friendly Restaurant and bar area really lovely with fantastic sea views. Pre booked car parking was great.

Stayed in April 2024

Only one towel

Location 24 hour concierge

Stayed in April 2024

No twin rooms with a sea view. Would have been nice to have a couple of comfy chairs with a small table in the room.

Great location. Parking on site. Lovely breakfast. Great it had a lift to get to all floors. Spacious room. Comfy beds. Friendly staff.

Stayed in April 2024

Not enough time in resort. We'll book again soon for a much longer stay

Property,location and Staff

Stayed in March 2024

The windows needed cleaning very badly inside and out. The corridors upstairs were extremely shabby but I think they’re doing up the hotel gradually

The room was very nice, wonderful sea views. Very clean, nice bathroom with a powerful shower. The staff were very friendly and the breakfast was very good 😊 I hope to stay there again

Stayed in April 2024

There was a smell of drains from the ensuite shower which we reported at the time.

Super location and very convenient pub for evening meals. Easy walk to the beaches. Great views. Car park nearby for 24 hour parking.

Stayed in April 2024

fab views

Stayed in April 2024

N/A

The friendly helpful staff, sea view restaurant. Being on the highstreet.

Stayed in April 2024

Poor TV signal, weather was poor so may off effected the signal.

Polite friendly staff. Quick check in. Great breakfast.

Stayed in April 2024

We understand the hotel is old which gives it great character, however I felt quite anxious the first night of our stay as it was quite windy and the windows made a lot of noise and I have to say I constantly woke through the night due to the bed shaking (I’m guessing due to the floor shaking a little) The rest of our evenings were pleasant 👍🏻

Breakfast was amazing! Latte would be a nicer option with the breakfast rather than filter coffee. Location was perfect! Staff were very helpful and friendly. The history of the Great Western displayed at reception was very interesting 🧐 Pub quiz was a lot of fun 😃

Stayed in April 2024