Nothing

Parking. Convenience to York Minster and other attractions Room very comfortable Loved the pantry Helpful staff at reception Great restaurant Loved the decor

Stayed in August 2024

Love the decor! Everything about this guesthouse is lovingly thought out, from the nice products in the bathrooms to the record players in each room. My favorite things were: the pantry, the bathtub, breakfast at pearly cow, the location to all sights, and last, but definitely not least - the fabulous staff. Everyone was friendly and helpful, they couldn't have been better. We also had lovely massage and facial spa services, thanks to Neola, for the special treatment. Would definitely recommend this place, and would definitely stay again next time we come to York.

Stayed in September 2024

Just a tiny thing, we asked for a late checkout but the message wasn't conveyed as we got a call to our room enquiring why we hadn't checked out yet. The receptionist was apologetic.

Your property is a true gem! Myself and Mum really enjoyed our stay for my birthday. All the little details like having a record player in the room and a radio playing chill music when you enter. And the coffee machine is in a doll's house!! What a lovely touch!!The complimentary pantry is such a wonderful feature! Stocked full of posh crisps and ice cream, pick n mix, brownies and fruit for the healthy!😂 The decor is unique, I particularly loved the violins and cellos that adorn the spiral staircase, you feel like you're stepping into another world as soon as you cross the threshold. With two gorgeous, uniquely designed lounges to relax in, bar and restaurant you have everything you need. The breakfast was exceptional and service was superb! Thank you for a wonderful stay, we'll be back!

Stayed in September 2024

Nothing not to like. As feedback though please get some decent ironing boards they are awful might as well have done it on floor. The bedroom windows in room 10 could do with opening a few more inches.

Gorgeous victorian themed hotel. Stayed 4 nights to celebrate my 50th and wanted somewhere special that was dog friendly. Just me and the dog. The whole trip was one of the best I have been on but the hotel just added to that. Staff were very friendly and loved Oscar who had all the guests enamered with him also as he's just happy to sit quietly and relax. Room I wouldn't quite say is to my taste, but lovely big and comfortable 4 poster and large room. I was at the back so very quiet at night also. Loved the free pantry in the corridor lots of snacks and drinks. Had two nights in the pearly cow. Pan fried chicken 1st night was gorgeous came on a bed of peas with pancetta and sauce. I don't like peas much but ate the whole lot it was so tasty as was the chicken and normally chicken is quite bland. Fillet steak second time and best steak had in long time. First night was allowed dog in main area as wasn't busy. Second time was in lounge but others had dogs as well so wasn't in there alone. Dogs allowed in main restaurant for breakfast which again was lovely food. Nice relaxing bar area with its quirky train that runs round the room, and also lounge as mentioned with good cocktails and recommend the pino-noir.. Very close to centre so short stroll to other restaurants etc. Walk out the back of hotel and again its a short stroll to river walks where you can walk miles. Didn't use the spa area but looked very nice. Would I stay there again? Without a doubt.

Stayed in September 2024

Thé bar prices were expensive.

Good location, comfortable and friendly atmosphere

Stayed in August 2024

THE ROOM WAS LOVELY AND HAD EVERYTHING YOU COULD ASK FOR.

Stayed in September 2024

A fab hotel in a great location. The staff were so helpful & professional. Our room was lovely, immaculately clean with everything we required. The Pearly Cow Restaurant was fab for dinner & breakfast. We also treated ourselves to a massage at their in-house Spa - loved it !! All in all we were spoiled rotten all weekend at this wonderful gem of a hotel.

Stayed in September 2024

The lift location was a little difficult.

Location, a beautiful building, lovely room..

Stayed in September 2024

Stayed here for 2 nights for our wedding the staff were so welcoming they went above and beyond the hotel is clean and beautiful The hotel is perfectly situated for a short walk to the registry office and into York

Stayed in September 2024

The breakfast was good We liked the Pantry- nice to have a treat with your cuppa after a day exploring

Stayed in September 2024

After a full day of sightseeing, all I wanted was a relaxing bath but the bath kept emptying, but I would not say this ruined the experience of the city break for me

Love the pantry, the beds are so comfy, and the staff always want to go above and beyond for their guests

Stayed in September 2024

The bath was an odd shape to lie in with a straight back at 90degree angle.

Great room with big, comfy bed and AC. Snack pantry was great for fruit or a sweet treat.

Stayed in August 2024

Our room was located off of the restaurant, which wasn't ideal for noise (it was a bank holiday weekend, so I believe they were quite full). But most of the time it wasn't an issue. The automatic light sensor near the mini bar was a bit overly sensitive.

The building is beautiful — both exterior and interior. Location is perfect (close to the sights + easy to get to the station, but not too noisy or touristy) Staff was friendly. Restaurant was good. Nice pantry concept where you could get snacks (sadly, the door on the freezer had been left slightly open so ice creams were melted). It seemed like there was good air conditioning, which wasn't that big of a deal for us but could be great during a hot summer day. Brompton's that guests could borrow were fun to use, but regular bikes might have been slightly better (given the condition of the roads around York).

Stayed in August 2024

We had our daughter with us and the room was a little cramped with the extra bed in it, but that’s me being very picky

Staff were very helpful and friendly, room was clean and well appointed and the location is ideal for exploring York

Stayed in August 2024

Delivery waking us up at 5-45am

Great staff good meal in restaurant overall good experience but reassuringly expensive!

Stayed in August 2024

Room felt quite basic & not much space at all for storage especially with a dog in the room

Great location & lovely building/decor

Stayed in August 2024

nothing

Staff were friendly. The room was very comfortable with a lovely bath and four poster bed. There was a pantry where you could have a cooldrink, ice cream or a treat. Very close to York, about a 10 min walk. We would recommend this hotel to friends and are planning on booking again.

Stayed in August 2024

The barking dog downstairs left by a guest for a few hours, wasn't ideal when trying to sleep upstairs. Staff dealt with it well and a future room upgrade and complimentary breakfast was offered for our next stay

Loved the rooms and the little extras like the pantry and the things in the rooms. Staff were very good and dealt with our complaint about a barking dog well.

Stayed in August 2024

Nothing

Staff very helpful, room lovely, carpark, excellent restaurant

Stayed in August 2024

Nothing the hotel was amazing

The most amazing hotel, which gives a unique and special stay

Stayed in August 2024

The only issue we had was on our final night, when we arrived back to the room at around midnight and there was a mechanical whine coming from outside our window. Even with the window closed, this was still very much audible, and stopped me from sleeping - I had to use my earplugs to make sleep a possibility. However it was my last night there, and so I didn’t think it was worth mentioning to the staff.

Well located, just a short walk from the city centre. Gorgeous room, amazing staff. All in all a lovely experience!

Stayed in August 2024

Room on small side

Eye catching interiors and great front of house staff. The pantry was a nice touch.

Stayed in August 2024

£20 for parking was too expensive

Lovely clean comfortable rooms

Stayed in August 2024

Nobody mentioned we could have complimentary coffee until we checked out Didn’t like the fabric the slippers were made of. A bit scratchy

Location good. We didn’t have breakfast. Larder was a nice touch.

Stayed in August 2024