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  5. Reviews of Grange Moor Hotel

Reviews of Grange Moor Hotel 3 stars

St Michael's Road, Maidstone, ME16 8BS, United Kingdom

#14 of 14 hotels in Maidstone

Guests' Choice

Review score

Based on 251 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    6.9

  • Location

    7.7

  • Facilities

    6.5

  • Staff

    8.1

  • Value for money

    6.8

  • Free WiFi

    6.8

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Showing 1 – 25

  • Reviewed: 1 July 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bit dated and scruffy. Not in a great area!

    Was only a ten minute walk away from the town centre . Plenty of parking. Bed was comfortable

    Stayed in June 2024

  • Reviewed: 1 July 2024

    7.0
    Was adequate for my visit
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    I found the decor of the room a bit tired looking but clean.

    Did not have the breakfast, location was fine

    Stayed in June 2024

  • Reviewed: 27 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Night staff was very offensive towards us as we were using the door to disabled access told us we wasn't allowed to use access and wouldn't give me a chance to explain hotel knew about having a disabled customer and we could use the access for this reason he just barked at us shut the door and left we were stuck outside didn't even give us the option to go in before he shut the door very rude gentleman indeed! Had a problem with water for the shower luckily I'm tall so could reach water switch off valves high up the wall or we would never have coped but then again day reception staff saved the day got it sorted within the hour which was great

    Nice hotel day reception staff very friendly made us feel welcome straight away couldn't be more helpful.

    Stayed in June 2024

  • Reviewed: 26 June 2024

    6.0
    Comfortable short stay except the few things highlighted above
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night

    The door handle of the door to the bathroom was broken from inside and the door itself was not freely moving catching the carpet on the floor. The chair rest was broken as well.

    Generally, the room was clean and bed was comfortable

    Stayed in June 2024

  • Reviewed: 26 June 2024

    8.0
    Good location, easy walk to town, friendly staff, good breakfast.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    I have stayed here before a couple of times, so it’s a personal choice.

    Stayed in June 2024

  • Reviewed: 22 June 2024

    6.0
    Was better last time
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower did not work properly Room looks tired and in need of decorating Noisy git in room above slamming doors and shouting

    Location and good price Good parking

    Stayed in June 2024

  • Reviewed: 13 June 2024

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    walle brokenness

    i like

    Stayed in June 2024

  • Reviewed: 13 June 2024

    7.0
    Mixed emotions
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    WiFi was very poor but the staff helped me out. Room was very small.

    Free parking.

    Stayed in June 2024

  • Reviewed: 5 June 2024

    6.0
    Decent hotel, that’s about it
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lots of noise coming from downstairs - people at the pub until way past midnight. Very unprofessional and inconsiderate. If it weren’t for that, the review would have been a lot better.

    Good location. The staff were very courteous upon arrival

    Stayed in May 2024

  • Reviewed: 31 May 2024

    8.0
    Amazing overnight stay.
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There was nothing to not like.

    The location was close to town, lovely shops nearby if you don't want to go too far, public transport reliable, staff absolutely amazing, would highly recommend.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was very basic, had 2 single beds pushed together! The shower door fell off when I opened it! Water dripping from an over flow pipe all night.

    The location was very good

    Stayed in May 2024

  • Reviewed: 23 May 2024

    8.0
    The room was well set out and had everything you should need for a short stay.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The room was large with opening windows. Bed firm but comfy. We had evening meal but not breakfast. The meal was what we ordered and very tasty. Check in and out went well. En suite had everything. In summary I would use again when in the area.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    7.0
    Great and fun
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A little bit dirty but not to much to spoil my time

    Spacious comfy and lovely staff

    Stayed in May 2024

  • Reviewed: 19 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was a hole in the wall, wrong size toilet seat & ill- fitting bathroom door. Only 4 small pots of milk.

    Convenient car park, comfortable bed

    Stayed in May 2024

  • Reviewed: 18 May 2024

    6.0
    If it was not for the staff we would not have stayed for 2nd night
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    My daughter was along the hall from my sister and I and to walk along you could of got high on the weed that the other people staying there place had to bring my daugter to our room because a couple were arguing we had to wait for it to settle down

    Did not have breakfast had evening meal with more of our family could not fault staff very nice and friendly would have liked more of a selection on food but we we had was ok

    Stayed in April 2024

  • Reviewed: 17 May 2024

    8.0
    Made welcome and helped with all requirements
    • Business trip
    • Group
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Helpful management and staff

    Stayed in April 2024

  • Reviewed: 6 May 2024

    5.0
    Adequate beds were very comfortable, disabled bathroom was extremely helpful because of Mobility is
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    When booking more than 1 night I think they should put in room extra coffee and milk

    Cooked breakfast was just enough and well cooked and hot , coffee was luke warm both days, not much choice cereal wise

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The heating was on and didn't need to be we had to have the windows open all night. It was very dusty. Water supply very slow and toilet would only flush properly unless we kept pressing it. And also I would maybe suggest having a big bottle of water in the room for the kettle as its sterilized

    The bed was very comfortable and clean

    Stayed in May 2024

  • Reviewed: 22 April 2024

    6.0
    20/4/24
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Mould on ceiling in bathroom. Tea cup was stuck to saucer. Was water in kettle, should have been empty as could have been sitting there for days. We had to ask for towels and they didn't look nicely folded,were hard and weren't soft.

    The beds were comfortable

    Stayed in April 2024

  • Reviewed: 21 April 2024

    5.0
    Very dated and tatty round the edges..smelt and felt like an old people's home..
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Smell Decor Very dated and scruffy Lack of facilities Bed on its last legs

    Staff were friendly. Bed comfy Clean

    Stayed in April 2024

  • Reviewed: 16 April 2024

    5.0
    Adequate
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Only two pillows on double bed -

    Location

    Stayed in April 2024

  • Reviewed: 13 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    N/a

    Lovely staff

    Stayed in April 2024

  • Reviewed: 13 April 2024

    8.0
    Good value for money near town centre.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Large double room tastefully decorated with comfortable bed and pillow. WiFi bit patchy occasionally but overall good enough. Staff friendly and breakfast used good quality bacon and sausage.

    Stayed in April 2024

  • Reviewed: 22 March 2024

    7.0
    Nice people and comfortable
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Room was a bit tired, but it did the job and the wifi was excellent

    Really nice, friendly and helpful staff. Well located and a shop a few minutes walk away

    Stayed in March 2024

Showing 1 – 25

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