location

Romm is small but relatively clean, Facilities are getting worn out and need attention to details.

Stayed in June 2024

That we had a bath but couldn’t use it As it wouldn’t allow us to fill it up

The room was clean Breakfast was nice

Stayed in June 2024

Reception team were very giggly and unprofessional. There was lots of side talk in another language when I had 30 seconds difficulty with the iPad check in. My room was on the ground floor, street level with a huge unlockable window which made me uncomfortable. I went back to reception to ask for an alternative and again, rude, laughing, eye rolling. I did get another room but difficult not to be put off by the staff reaction. I didn’t plan to stay in this hotel and wouldn’t visit again.

Emergency booking at this hotel after another chain hotel overbooked and cancelled my room at 9.30pm. It’s very well presented externally and room was large for London and comfortable.

Stayed in May 2024

no towel in room - weird!

great location clean and comfy can't complain!

Stayed in June 2024

Our room (403) on the top floor was small but that is fine for a short stay, As mentioned on departure and not something you would expect even management to be aware of unless comments have been made was the bathroom layout. It was very difficult to sit on the toilet due to a lack leg room, if only the designer had turned it 90 degrees there would be no problem.

We arrived very early which was no issue to reception we were able to check in and get all the paperwork done but pick up room keys later which is what we expected. The staff throughout were very polite and helpful a credit to the hotel. Our room was very clean as were all the communal areas. The hotel really could not be better positioned as far enough out of town to provide for a quiet night but close enough to only be a 20 minute walk from the West End shows and shopping areas.

Stayed in June 2024

Room was very very small

Location

Stayed in June 2024

Breakfast not included and too expensive

Pleasantly surprised at the size of the twin room. Much more spacious for central London

Stayed in June 2024

Had a lower ground room so not anything to see out the window

Staff friendly and room very clean. Excellent location for underground and shops and pubs, restaurants

Stayed in June 2024

The staff were not very welcoming. I was served sparkling water without a glass and when I asked for a glass with ice and lemon I was given a pint glass!!! Not 4 star. There was no air con in the room and it was too small to open two suitcases on the floor area. The lounge toilets when we arrived at midday were not clean and after returning to the lounge at 10pm they were even worse. The sofas in the lounge were very grubby. I don’t understand how they have achieved a 4 star rating.

The location was fantastic. A very short walk to Oxford Street.

Stayed in June 2024

The room we were given was tiny so I ask if we were able to change it as we were there for 2 nights. The hotel is in a conservation area so understandably the rooms are not huge for an older building, but the room was exceptionally small. The girl I spoke to was very helpful and did give us a better room. The bed however was still very small and the tea making facilities were in the way of the bed when pulled down. When we went into the bar after being out I would have liked a coffee but the person behind the bar was not able to make one. The staff were very nice though.

The location was great. Nice bars and restaurants nearby. Close to Oxford Street. The staff were friendly and helpful.

Stayed in June 2024

Room very small

Great location, staff friendly. Breakfast lovely

Stayed in June 2024

Our bed was small and the duvet was even smaller so it made it hard to sleep. But found a cover in the wardrobe which helped.

Location good central for shops, theatres etc. Room was small but OK. Breakfast was very good.

Stayed in June 2024

Tiny room which was supposed to be superior executive. Ridiculously expensive. Bed was uncomfortable. Shower gel and shampoo bottles had been previously used. Breakfast was cold and undercooked.

The location

Stayed in June 2024

Rooms very small and cramped

Location, central yet quiet

Stayed in May 2024

Nothing

Goodl location

Stayed in May 2024

Clean comfortable friendly hotel , thought good value for money for centre of London .

Stayed in May 2024

Very cramped (but knew in advance, should have booked executive), when requested night room service there was no hot food which was a big disappointment as knew we wouldn’t eat until very late due to busy day and going to a show.

Great location, clean

Stayed in May 2024

The room was really small and the shower was a little cubicle like in a cruise ship. It’s ok for a single person but I think it will be really tight for a couple.

The hotel was in Central London and within walking distance to many tourists attractions. There were several restaurants near the hotel and if you walk towards Charlotte Road, you will find even more options.

Stayed in May 2024

I will just point out a few points regarding the room (408) that it's better if the hotel takes care of them: 1. the security box is on the floor shelf in the closest, meaning that in order to use it you must crawl on the floor... 2. The closet is situated between a wall and the bed. It's quite narrow there. On the wall, a small cupboard is hanged, for the coffee pot. When getting up, after crawling to lock the safety box, my head hit the cupboard. It's a bad and dangerous location to hang the cupboard. 3. There is only one drinking cup in the room. I used it for drinking, which means that I didn't have a cup to place the toothbrush. In addition, during the 4 days there, the cleaning staff has never changed the cup by a clean one. They didn't touch it. 4. The cover of the toilet's stool hides the flushing faucet, which enforces you to touch the cover each time that you need to flush the water... 5. As I departed around 6 am I asked to get a breakfast to take away. I got a paper bag with some fruits: 2 apples, 1 pear, 2 plums, and 2 clementines and a juice. It would be good if they replaced some of the fruits by a piece of cake or a sandwich.

The location is great and the staff is very nice.

Stayed in May 2024

Would have liked air conditioning. Lift took a wee while to work out!!!

The centrality of location. Staff were friendly.

Stayed in May 2024

The room location was a little noisy as we could hear the lift frequently during the evening and early part of the night. A slightly bigger room would have been preferable too, which would have enabled us to have 2 chairs to sit on rather than just the one.

Breakfast was good, beds comfortable and location excellent.

Stayed in May 2024

Almost everything - clean, lovely staff, great location

Stayed in May 2024

Very small room

The location

Stayed in April 2024

Nothing

Great location in a walkable neighborhood close to public transportation

Stayed in May 2024