Room had a window that looked out into an enclosed area that was full of nesting seagulls. With the window open there was a stench of seagull excreta and a horrendous noise. The entire accommodation appears very tired and needs updating.

Breakfast room has a fantastic view over the Bay and the buffet breakfast is good value.

Stayed in June 2024

There was nothing to dislike though I expect some people would say that some areas of the bedrooms are a little worn.

The grandeur of the place was fascinating as were the photos around reminding us of life at the time it was built. We were free to roam into any of the common rooms which all had lovely seating areas. Our bedroom was big, the beds comfortable and very clean. The furnishings good. I liked the old fashioned tinned fruit option at breakfast reminding me of when I was a child. We had an evening buffet meal which was reasonably priced and of okay quality. The balcony seating area is a great place to sip a glass of wine overlooking the bay and the beach. There can't be a better view of Scarborough than from The Grand Hotel!

Stayed in July 2024

The room was tiny, the bed was in a little corner and was rock hard. The pillows weren’t comfy at all. The bathroom was good, bath had jacuzzi jets in it and was clean other than the bin hadn’t been emptied from the previous people.

Liked the venue and the balcony. Views were lovely

Stayed in June 2024

Pillows..like blown up tyres. We both had bad heads in the morning ( no drink involved). Bathroom light only 1 bulb lit..very dark had to leave door open to see. Coffee was horrendous..I can drink anything..but this was vile. Bare minimum toilet roll.

Location

Stayed in June 2024

The room was dated, the toilet leaked and the shower was brown and scaling. Room could do with a deep clean and a lick of paint. Sheets and bedding was clean though.

The room had a sea view which was fabulous, was located close to the lift area and the communal spaces had atmosphere and character.

Stayed in June 2024

The hotel is very poor needs a big revamp not worth the money at all stopped in better places for much cheaper rooms where very dated main light didn't work bathroom filthy had cobwebs everywhere furniture very old

The location was good

Stayed in June 2024

The room wasn't as clean. The breakfast looked disgusting we didn't end up having any

It was close to the beach

Stayed in June 2024

Nesting seagulls noisy

No breakfast, location good

Stayed in June 2024

The room was awful, in the basement. We had just one window we couldn't open, we couldn't breathe properly in the room. There was no natural light in the room 😕

Very good location with an amazing terrace

Stayed in June 2024

Room extremely warm, maybe because it was an internal room with no window. Shower lacked water power.

I was a little dubious about booking to stay at The Grand after reading some of the reviews but I was pleasantly surprised. The check in process was simple if a little slow, staff were helpful throughout. The rooms were very clean with comfortable beds.

Stayed in June 2024

Facilities are a little tired.

Very central location. The Grand is an old hotel and is a little faded. Breakfast was adequate without being exceptional.

Stayed in June 2024

Seagulls nesting on windowsill and been Woken up at 4 am every day

Had to change rooms as key wouldn’t fit so disappointed as 2 nd room smaller than first , he was promised key for first room would be sorted but it wasn’t that’s why I had to move rooms .

Stayed in June 2024

The hotel has very limited parking for the size (500+ rooms) which proved challenging with a newborn and the luggage they come with. The rooms were uncomfortably hot and humid, small fan provided but didn’t help due to the size of the room. There’s only 3 lifts which can fit a maximum of 4 people in comfortably, again this proved very challenging with a newborn and pram as we found ourselves standing around for 10-15 minutes waiting for an empty lift so we could fit the pram in. The hotel itself is in dire need of an update and renovation. The staff weren’t overly friendly and welcoming. On checking out, the woman just took my key and said “bye” - It would have been nice to of had some warmth - “Thank you, hope you enjoyed your stay” We were also somewhat disappointed that room service wasn’t an option - after my Nephew fell asleep in his crib around 19:30-20:30 we were then stuck in the room with no option to have food brought to us (We ended up getting Deliveroo and one of us went down to reception to retrieve it)

Property was in a brilliant location - close to the beach. The rooms were large and spacious.

Stayed in June 2024

No lunchtime menu available and we weren't told where we could get tea or coffee during the evening. It was clear that the hotel was short of staff. The lifts were broken for a day and the stair routes back to the lobby from the basement levels aren't clearly marked or obvious, we kept finding random stores of plumbing parts, wardrobes or rolls of carpet.

The staff are amazing. The hotel is looking good in the lobby area and the restaurant is in the process of being refurbished. Food was excellent!!

Stayed in June 2024

Windows won't clean it mattress wants changing civil wood of springs in my back shower too small not big enough for a big man Steph one three more cases used to the public staff should be more helpful to customers

Cheap hotel and see we had nowhere else to go for that pranks I would not stay there did the standard that oh

Stayed in June 2024

We really enjoyed our room. The room was a bit warm even with fans. Like there was heating on unable to turn off. We had to make a choice. Windows open and listen to seagulls 🤣 or get warm. Had to be listening to the seagulls.

Lovely building. Room cosy and had everything we needed. Didn't use the entertainment but lovely it was there for everyone.

Stayed in June 2024

Looked tired

Beautiful old building that requires lots tlc … mind the outside frontage beautiful flower boxes and pots all well attended to

Stayed in June 2024

Breakfast wasn't very nice , window in the room didn't open much small room so was very hot,

The location was good , staff nice friendly,

Stayed in June 2024

The lifts are always busy and in use but u wasn’t told where the stairs were and the hotel is massive you weren’t shown where your room would be or even explained properly was told to find the lift and go to a floor. I paid £7 for WiFi for 24 hours and after 2 hours it had gone off and I was told I would have to re-pay as the staff weren’t considerate or understanding and the room had no signal to use mobile data.

The properly was located in the perfect spot near the beach and the check in/out was very simple and quick.

Stayed in June 2024

Room was adequate but fairly small. Plenty of help yourself breakfast but lacking in quality

Impressive looking hotel overlooking the bay. Friendly and helpful staff.

Stayed in June 2024

Didn't enjoy staying in a room with no window, was very hot and claustrophobic.....a fan would help in there.

Liked the location and how clean the room was. Majority of the staff was helpful and friendly

Stayed in June 2024

Room tv not working no toilet roll

Stayed in June 2024

Not being able to use cash, room being below ground

Didn’t have breakfast due to last minute booking and only having cash, couldn’t buy anything

Stayed in June 2024

Desperately in need of investment from windows to walls, carpets to curtains.

Impressive property with big reception area/lounge.

Stayed in June 2024