Queens Parade, Sunderland, SR68DB, United Kingdom
#5 of 7 hotels in Sunderland
Guests' ChoiceBased on 5053 hotel reviews
7.9Cleanliness
8.3
Comfort
8.4
Location
9.3
Facilities
8.2
Staff
8.7
Value for money
8.1
Free WiFi
8.5
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End of dialog contentReviewed: 24 September 2024
Judith
United KingdomEverything was very good.
Stayed in September 2024
Reviewed: 24 September 2024
Robert
United KingdomHotel a little cold
Stayed in September 2024
Reviewed: 24 September 2024
Sasha
United KingdomThe kitchen was rarely open for residents, which was a shame. I was also a little disappointed that were sent to a rubbish part of the restaurant on our own when we eventually got breakfast, because we had a dog. That made me feel a bit awkward.
All of it was amazing - quiet room, clean, friendly, dog friendly, comfortable.
Stayed in September 2024
Reviewed: 23 September 2024
Denise
United KingdomSome of the staff not as helpful as others
Stayed in September 2024
Reviewed: 23 September 2024
Jacqueline
United KingdomNot so much something i didn’t like but a tip to possibly put a notice on top of the cupboard where the tea making facilities are as we thought they wasn’t any until we opened the cupboard doors!
The location was excellent and the hotel was lovely and clean. Loved that there were toiletries provided and even an iron and ironing board in the wardrobe! Staff were friendly too 😀
Stayed in September 2024
Reviewed: 20 September 2024
Wai
United KingdomBuilding and fixtures are quite old and worn Bit of a smell but easy to ignore Room was a bit stuffy
Location by the beach ~30 mins drive to Newcastle town centre Swimming pool and accompanying facilities Nice en suite
Stayed in September 2024
Reviewed: 20 September 2024
Elizabeth
United KingdomFantastic location , staff great
Stayed in September 2024
Reviewed: 19 September 2024
Sean
United KingdomPerfect greeting by Joanne at reception who I believe is a spa member of staff, funeral attended Heading to hotel to then at 5 mins too late for room service after spending over £60 in bar for a couple of drinks and basic snacks, then retired to our rooms to have a shower and approx 10:00 went to head down to take a night cap to our room to raise a glass to both our mums who died within 2 month of each other ! To be told by three members of staff behind reception NO bar is closed and no solution to be given We own restaurants and have been in hospitality all our lives so perplexed disappointed are an understatement
It’s a familiar surroundings in a perfect location which we have frequented for leisure business for over 30 years Charity Events Weddings and I was a long term member of the gym and spa Room Upgrade I believe due it being mums funeral and our anniversary so a strange light and shade experience
Stayed in September 2024
Reviewed: 18 September 2024
Kevin
United Kingdomasked for sea view as it was my wifes birthday,wanted something special didnot get it ,bit disapointed
location was spot on
Stayed in September 2024
Reviewed: 15 September 2024
Zoe
United KingdomRoom was far too hot , uncomfortably hot no air con and hot air blows out even after being switched off
Good location, friendly staff
Stayed in September 2024
Reviewed: 15 September 2024
Pete
United KingdomRestaurant serving something other than Asian, special event information and facilities for the weekend as many guests were there specifically for the Great North Run.
Could have been more variety of pastries, fresh fruit and no plain yoghurt left, but good overall.
Stayed in September 2024
Reviewed: 13 September 2024
Victoria
United KingdomThe Gym equipment were not being looked after and very dusty
The room was spacious, beautiful and clean
Stayed in September 2024
Reviewed: 13 September 2024
Natalie
United KingdomThe plus sockets next to the bed. We couldnt charge our phones next to the bed so I had to charge behind the TV stand. When I got up in the night to check my phone for the time I hit my knee off the tv stand and now I have a bruise. If had been able to charge next to the bed I would have just been able to look at my phone at the side of me.
We were doing the Great North Run so it was close to where we were parking for the day whilst competing. It was also close to where we ate on the Saturday night
Stayed in September 2024
Reviewed: 12 September 2024
Liba
United KingdomView from window
The area was lovely
Stayed in September 2024
Reviewed: 11 September 2024
Mark
United KingdomHad no complaints.
Great location and pet friendly.
Stayed in September 2024
Reviewed: 9 September 2024
Jones
United KingdomNothing really always have a nice stay
Breakfast could be better food just warm . Had to ask to change room as stayed in same room before and unable to sleep due to noise thus was rectified quickly
Stayed in September 2024
Reviewed: 8 September 2024
Gemma
United KingdomTired bathroom
Location and price
Stayed in August 2024
Reviewed: 7 September 2024
Michael
United KingdomRegret not booking a sea view
Very clean large and comfortable room. The super king size bed was extremely comfortable. Staff very welcoming and friendly
Stayed in August 2024
Reviewed: 5 September 2024
Paul6
United KingdomOnly issue I have is we had a two night stay and the hotel doesn't service your rooms daily, you have to request new towels or sundries for your room from reception.
Fantastic location very friendly and efficient service, clean rooms and fantastic facilities.
Stayed in September 2024
Reviewed: 4 September 2024
Céline
BelgiumA little bit of noise outside sometimes but not a real big deal.
Beautiful hotel and room, comfortable and cosy, parking is a real plus and people are nice.
Stayed in September 2024
Reviewed: 4 September 2024
Agnieszka
United Kingdominternal menu, small choice
breakfast nice and fresh. room fresh and comfortable. nice view from the window. brilliant location, close to a restaurant and a place for kids
Stayed in August 2024
Reviewed: 3 September 2024
Gemmaj14
United KingdomThe room we had was so hot maybe air con be good as we had it on lowest temperature still so warm.
Great location
Stayed in August 2024
Reviewed: 2 September 2024
Bernard
United KingdomLocation, size of room , breakfast was great , a sense of coming home ,always like staying here, great atmosphere thank you .
Stayed in September 2024
Reviewed: 1 September 2024
Helen
United KingdomThe only downside was it was quite noisy on the Saturday after a wedding-noisy guests returning to their rooms in the around hours of the morning and loitering around the corridors.
This is our third year returning and we really like this hotel. And absolutely love the location on the seafront. Staff are always friendly and accommodating.
Stayed in August 2024
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