Western Gateway, Newham, London, E16 1FA, United Kingdom
#465 of 1,012 hotels in London
Guests' ChoiceBased on 2616 hotel reviews
7.9Cleanliness
8.4
Comfort
8.4
Location
8.8
Facilities
7.9
Staff
9.1
Value for money
7.8
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 8, 2024
Vicky
United KingdomThere was one plug socket in the room: I was travelling for work so couldn’t charge my laptop and my phone. The peg to hang the towel was beside the toilet and above the toilet brush so if you hung it up the towel would dangle on the loo brush so I didn’t bother. There was no room service and when I arrived it was like a party going on downstairs it was very loud and busy and as a woman travelling alone I wasn’t keen on then having to go out after a long work day to eat. They did have food there but they told me there would be a long wait and it was way too loud to sit there anyway.
It’s was modern and clean and the rooms were nice. The location on the river was good . The staff were friendly.
Stayed in June 2024
Reviewed: June 4, 2024
Rubaya
NetherlandsThe high prices, for such small rooms. I mean i get it, it's for a good cause. But that's why we didn't have enough to spend at Comic Con itself
The location was near the Excel so that was really convenient
Stayed in May 2024
Reviewed: June 2, 2024
Indi
United KingdomI didn’t love the look at the menu. But thats not a diss on the hotel thats on me for just wanting chips or a pizza after travelling all day!
Very welcoming Good location Easy to move about Helpful staff Room with great view Stong cocktails! Nice atmosphere
Stayed in May 2024
Reviewed: May 30, 2024
Maxine
United KingdomNothing
Well laid out, comfortable, and friendly atmosphere. Felt chic yet welcoming and is an unusual space. Liked the communal areas. Bedrooms are compact but well thought out and had everything we needed - be aware there is no tv if that is a dealbreaker for you. For us it was no problem. Great sleep, comfortable bed and quiet. Ear plugs are provided for anyone who might be bothered by noise but weren’t needed by us. Hotel felt safe. The staff were lovely. From arrival to departure they were friendly and helpful. Love the ethos of the hotel. Breakfast was great. Good choice of hot and cold food and great coffee. Didn’t feel rushed or too busy and enjoyed the view. Area is easy to get to and next door to the cable cars, there are plenty of shops and places to eat without going too far. There is also a place to eat at the hotel and a bar which was reasonable. Would definitely stay again.
Stayed in May 2024
Reviewed: May 26, 2024
Kathy
United KingdomAbove
Hairdryer lead in bedroom too short so you cannot dry hair in front of mirror
Stayed in May 2024
Reviewed: May 23, 2024
Marissa
SwitzerlandThe room has poor isolation and it is small.
I like the view of Thames river at night.
Stayed in May 2024
Reviewed: May 23, 2024
Chiverson
United KingdomI have no complaints, other then being under the flight path for City Airport - but planes stop about 11pm. It really wasn't that much of a big deal, you got used to it.
Love this hotels concept, the Docklands are not that central but the location is stunning and easy to access via Custom House Tube station. Staff were friendly, the room was small but all i needed for one night.
Stayed in May 2024
Reviewed: May 20, 2024
Pili
United KingdomThe bathroom we had was quite squished and the sink was too small that it was hard to wash your face in.
I liked the location, the design, the staff, and the comfort.
Stayed in May 2024
Reviewed: May 18, 2024
Chris
IrelandNo draft beers
Location was excellent
Stayed in May 2024
Reviewed: May 16, 2024
Wendy
United KingdomRoof terrace was fantastic in the sunshine the single beds, although only 2'6" were exceptionally comfy and I slept really well staff very friendly and welcoming excellent location for O2 especially using the cable car we loved the story of the sponsored child in the room
Stayed in May 2024
Reviewed: May 9, 2024
Adriana
United KingdomGreat hotel and love the charitable concept behind it.
Stayed in March 2024
Reviewed: May 9, 2024
Ka
Hong KongCongested
Budgeted choice
Stayed in May 2024
Reviewed: May 9, 2024
Stephen
United KingdomRoom was small & bed was uncomfortable.
The location is brilliant & very friendly staff.
Stayed in May 2024
Reviewed: May 5, 2024
Yese22
IrelandSmall rooms, no tv, but was ok for a couple of nights for a solo traveller
The location, food and staff were amazing!
Stayed in May 2024
Reviewed: May 5, 2024
Rushnara
United KingdomNo TV but I appreciate this is a eco hotel
Location, reception, views & bed
Stayed in May 2024
Reviewed: April 29, 2024
Robert
United KingdomVery compact for the price paying, no TV, carpets a bit tired
Tidy room, clean, very comfy bed
Stayed in April 2024
Reviewed: April 22, 2024
Ella
United KingdomExpensive because of marathon which is a shame
Breakfast was amazing-
Stayed in April 2024
Reviewed: April 13, 2024
Louise
United KingdomIt was very noisy. Lots of older teenagers on our floor making noise with no adults present. I also was not informed until I got there that I had to pay a deposit which would take upto 5 days to reimburse. This was not stated at the point of booking. Overpriced breakfast too
Staff were great and rooms were perfect for what we wanted
Stayed in March 2024
Reviewed: April 7, 2024
J
United KingdomThe cause, the decor, the location and i requested esrly check in...and it was wavered as there was a group of us! Exceptional service and value for money!
Stayed in March 2024
Reviewed: March 29, 2024
Robert
United KingdomPrice of drinks
Room
Stayed in March 2024
Reviewed: March 24, 2024
Jane
United KingdomNo TV!
The simplicity
Stayed in March 2024
Reviewed: March 24, 2024
Lorna
United KingdomHad to plug kettle in low on the floor as no plug socket higher up.
Quirky style in a great location to get to the O2.
Stayed in March 2024
Reviewed: March 20, 2024
Luke
United KingdomLack of a TV in the room was unfortunate
The staff were amazingly helpful! The bed was very comfy! The shower was good too
Stayed in March 2024
Reviewed: March 16, 2024
Sam
United KingdomNone.
It was a lovely little space, especially being on the water front, would definitely stay there again and super friendly staff. Overall everything was great.
Stayed in February 2024
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