Room was on the First Floor and No Lift, Have to Carry Luggage all the way up. Then Bathroom Shower area was very very tight have to take shower in the bathtub which is very small. There were Two Separate tap for hot and cold water(there were no mixture tap) either you have to wash your hand in very hot water or in very cold water.

Room were Facing the River Ness which was Superb. Room Heaters were also Great. Location of the Hotel was Perfect 5 min walking to the main central market area and near to Castle. Breakfast was also Good. Staff at the Restaurant were very Friendly and Helpful.

Stayed in June 2024

Our bathroom shower has the potential to be unsafe for some lodgers. Stepping into the tub for showering requires a big step, and there were no grab bars at all.

The rooms and the setting suited us well. We loved our time in Scotland. The breakfast was good and we enjoyed the distillery.

Stayed in May 2024

We paid cash but were also charged to our international credit card. The money was returned but we still lost money due to bank charges on the international transfers.

The room was in one of several old style houses along the road. The houses had a beautiful outlook over the river (although our room didn’t). Old fashioned and homely feel. The weather was cold but the building was warm and comfortable inside. Very close to shops and businesses.

Stayed in May 2024

The bathrooms were small and dated, and the bedsheets had some small stains (typical ones that appear over time because they're old)

Good location and great views of the Ness River. The staff was friendly, the hotel charming, and the brewery/distillery is a nice spot for a drink just on your doorstep

Stayed in June 2024

Everything was fine. The bath towels could be bigger.

Location and the bedroom.

Stayed in June 2024

No elevator and we had a room on the third floor.

great people and facility

Stayed in May 2024

Nothing

Great location, lovely room and excellent en-suite.

Stayed in June 2024

The room was a bit small and although renovated, seemed a bit "old". The buildings were refurbished and had charm, but the walk up to the room with the luggage was just enough to feel a bit much.

Location was spectacular, right on the River Ness, and a short walk to the castle. We were only in town for a night and the check in was convenient, and parking was a big help.

Stayed in June 2024

Their brewery bar was a bit disorganised

A very nice hotel indeed right in the back of the river Ness but still a town centre location

Stayed in June 2024

Compliments and thanks to David, the main waiter at the restaurant!

Stayed in June 2024

No complaints

Very central. Warm comfortable room. Room cleaned first thing after breakfast.

Stayed in June 2024

We booked a meal for 16 in our group, i kept stating that we cannot book a set meal as peoples wants and desires are so different especially as 6 of Our group came from Germany. When we sat down in the waterside bar we were given a set meal choice and not the hotel menu. None of the group wanted what was on offer and we were told that’s all there is. We left dissatisfied and i was embarrassed as leading the group, it was already 7pm and had to find alternative food when people had been travelling all day.

Nice busy hotel with its own distillery

Stayed in June 2024

Think its wrong to charge parking on top of what you pay

Easy to find, busy hotel and staff were pleasant and friendly

Stayed in June 2024

Great location

Stayed in June 2024

Nothing, all great.

Great location. Unique property, much nicer than the chain hotels. Hotel staff were extremely helpful. Restaurant was great. We were honoured to join the local community at the beach to commemorate D-day 80th anniversary.

Stayed in June 2024

View from window

A couple of minor faults - loose toilet seat but easily retrievable

Stayed in June 2024

Little pricey

Good location , very accessible

Stayed in June 2024

I liked the hotel just disappointed with the breakfast

Location and there being a brewery on site and being able to try their beers. The Waterside Restaurant was good quality for an evening meal but unfortunately the breakfast was poor quality and limited choice.

Stayed in June 2024

It’s very expensive for what it is

Location is great

Stayed in June 2024

Lack of privacy, on the ground floor and when we opened our curtains lots of people were walking past to the restaurant and along river path

Location

Stayed in April 2024

you don’t have the happiest of staff, didn’t really have much interaction other than checking in, and going to waterside for breakfast.. at the restaurant the younger members of staff were extremely friendly..noticed on our first day, an older waitress got quite annoyed by who was being sent to the restaurant for breakfast, apparently should have been in main hotel..we shouldn’t have to see that, quite unprofessional

great location, nice clean hotel

Stayed in May 2024

Breakfast was very busy and the staff seemed a bit stressed, they were very polite and friendly but it wasn't a very relaxed atmosphere.

the room was really spacious, more like a home than a hotel. Perfect location for a walk along the river.

Stayed in May 2024

Little blood stains on the wall in the bathroom opposite toilet seat

The fact that it was surrounded by churches and also the water front.

Stayed in June 2024

Not quite a junior suite. We went for a quiet night - on arrival drilling above our heads - tried to complain and was told it would stop and certainly not in the morning. It took 30 minutes and it stopped at 5. Next morning we were woken by drilling or saws and it just kept going. It ruined our night away.

Comfy bed, lovely bathroom except shower was broken. . Good view of the river from the window. Fair breakfast.

Stayed in May 2024