Marine Drive, Gailes, Ayrshire, Irvine, KA11 5AE, United Kingdom
#14 of 18 hotels in Irvine
Guests' ChoiceBased on 873 hotel reviews
8.0Cleanliness
8.8
Comfort
8.7
Location
8.5
Facilities
8.3
Staff
8.7
Value for money
7.7
Free WiFi
7.5
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End of dialog contentReviewed: 24 June 2024
Kenneth
United KingdomGood location welcoming staff
Stayed in May 2024
Reviewed: 24 June 2024
Irene
United KingdomThe only thing would be more choice on the menu for dinner.
The breakfast was very good with lots of choice and always fresh. Dinner was also very good but read a menu on line before going and it was completely different in choice and price. Room was very comfortable.
Stayed in June 2024
Reviewed: 23 June 2024
Denise
United KingdomThe bed was very hard. The pillows weren't that great, one was to low and 2 were to high. Very uncomfortable night.
Plenty of choice for breakfast. Hotel was spotless Staff were very helpful at all times, smiling and very pleasant.
Stayed in June 2024
Reviewed: 20 June 2024
Michael
United KingdomGreat location and so peaceful, slept with window open, no noise from traffic or people, just what we needed!!
Stayed in June 2024
Reviewed: 19 June 2024
Christopher
United KingdomBreakfast times
Everything was good quality and we enjoyed our stay
Stayed in June 2024
Reviewed: 17 June 2024
Sandra
United KingdomMy personal opinion I would have had a hand rail to help get into the shower.
Felt relaxed and calm, Extremely clean, helpful staff in all areas, breakfast choices excellent, restaurant evening menu fantastic choice good prices millionaires caramel sundaes to die for ❤️❤️
Stayed in June 2024
Reviewed: 14 June 2024
Toinette
United KingdomNothing just a few niggles…see above.
The location was perfect for us. The staff were friendly and helpful. The room was clean and tidy albeit a bit dated ie no USB points, quite dark decor and no storage drawers. The bed was very comfortable and bedding was good quality. Breakfast was very good with plenty of variety.
Stayed in June 2024
Reviewed: 13 June 2024
Nick
United KingdomGood breakfast, clean and modern facilities
Stayed in June 2024
Reviewed: 11 June 2024
James
United KingdomGreat room lovely spa
Stayed in April 2024
Reviewed: 11 June 2024
Gaynor
United KingdomThe breakfast was slightly disappointing. I went down for breakfast earlier than initially anticipated. There seemed to be only three members of staff on serving breakfast, and considering it was very busy I feel it could have benefitted from an extra pair of hands. When breakfast arrived it was certainly piping hot, as was the plate, but it tasted as though it had been cooked some time previously. I assumed that as it was a 'cooked to order' menu, it would have been freshly cooked. Otherwise - it may as well have been a buffet style breakfast that you help yourself to and is presented on a servery. No eggs on offer with the Scottish breakfast, but available on the Menu elsewhere. Strange... A perfectly adequate breakfast, but the only area to have disappointed in the accommodation as a whole. It would not put me off returning though.
Loved the external area, very welcoming, and well maintained. Staff very friendly and efficient, room (39) immaculately clean, same with the bathroom. I enjoyed the use of the Spa, as I had booked a Spa afternoon. That too was immaculately clean and a very relaxing experience, with a calm, quiet ambience.
Stayed in June 2024
Reviewed: 9 June 2024
Richmond
United KingdomNothing
Quality food freshly cooked excellent service
Stayed in June 2024
Reviewed: 6 June 2024
Lawson-pearcy
United KingdomNot applicable
Easy to access the ferry terminal at Ardrossan so good situation. Dog friendly although had to walk the length of the corridor to exit which would have been good to have a separate exit to gardens
Stayed in May 2024
Reviewed: 2 June 2024
Lee
United KingdomThe room was directly opposite the laundry room which was busy. Lots of comings and goings, with a laundry truck collection in the morning. The laundry staff were lovely but I don't understand, why reception would chose to put a guest in those rooms, when there are other rooms available. On check-out I mentioned this, in case they didn't know. But they did and said to me if I want a quiet room, I just have to ask for one. My tip - always ask for a quite room!
Breakfast was tasty - although I always think the best way to start a conversation is - have you stayed with us before? There are so many different options for breakfasts these days, it gives the hotel to explain the service and menus available for breakfast.
Stayed in May 2024
Reviewed: 26 May 2024
Ramunas
United KingdomThe first day breakfast was quit poor. Scrambled egg was just worm beans cold. Not nice at all. Staff that morning was useless as event didn’t know what’s grounded coffee. The second day was absolutely different. Can’t Complain at all.
The staff was very friendly.
Stayed in May 2024
Reviewed: 16 May 2024
Ashley
United KingdomThe spa centre was disappointing and we were charged £20 each to use it for an hour on our first night, although we were allowed to use the next day. No swimming pool! The large jacuzzi was only warm, not hot. Puddles of water on the floor that didn’t drain away could be a breeding ground for Verucas/athletes foot. The spa centre was very small. Overall for such a stunning hotel to have such a poor quality spa was disappointing. The showers were very good though. They had an offer called the twilight offer at £10 for 2 hours and we weren’t offered this. I felt cheated.
The room was nice and comfortable with a large bed and nice facilities. Breakfast was good. Staff helpful and friendly.
Stayed in May 2024
Reviewed: 14 May 2024
Charlene
United KingdomBreakfast was cold
Convieient for wedding I was attending
Stayed in March 2024
Reviewed: 12 May 2024
Faye
United KingdomOn a very hot and stuffy day, the lack of air con/ air in the room was extremely stifling.
Fabulous location, facilities, staff, food, decor,
Stayed in May 2024
Reviewed: 25 April 2024
Jennifer
United Kingdomdont have a bad word to say
room was a great size and bed was very comfortable. there was a great choice of food on the menus very accommodating
Stayed in April 2024
Reviewed: 21 April 2024
Natalie
United KingdomThe staff .
Stayed in April 2024
Reviewed: 18 April 2024
James
United KingdomFood at dinner was poor this time which was a disappointment as previous visits had been good. Shower not very good at all
Great staff and great facilities. Nice room and comfortable bed.
Stayed in April 2024
Reviewed: 5 April 2024
Fraser
Abkhazia, GeorgiaThe TV was not working properly and no one knew how to fix the problem they did however ask would we like another room we had reported tv at 3pm and asked at 8pm would we like to change rooms
The staff Found the staff to be very friendly and helpful
Stayed in March 2024
Reviewed: 5 April 2024
Caz
IrelandNo hot water for bathing/showering in the evening or first thing in the morning. Public areas were quite cold. Some Sockets in bedroom didn't work to charge phone
The food, free parking, location, pleasant staff
Stayed in April 2024
Reviewed: 4 March 2024
Emma
United KingdomRooms were quite basic and no fridge
Spa was lovely
Stayed in March 2024
Reviewed: 3 March 2024
Connor
United KingdomRooms very basic and bed was just two single beds put together and not comfy
Food was incredible, lovely location and staff very friendly
Stayed in March 2024
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