1 William Prance Road, Plymouth, PL6 5ZD, United Kingdom
#10 of 30 hotels in Plymouth
Guests' ChoiceBased on 5381 hotel reviews
8.5Cleanliness
9.0
Comfort
8.9
Location
8.6
Facilities
8.6
Staff
8.9
Value for money
8.6
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 September 2024
James
United KingdomNo faults to find
Large comfortable rooms with great service from the hotel staff. Big bathroom with plenty of hot water. Tea, coffee and biscuits are provide in our room. Often there were fresh muffins available at the reception desk. Fresh fruit was placed on tables near to the lifts. The hotel has a large car park so easy to find a parking space. There is a small exercise room to use. It’s a big hotel but we found it quiet and peaceful so we always got a good nights sleep.
Stayed in September 2024
Reviewed: 19 September 2024
Halliwell
United KingdomThere were no USB charging ports in the bedroom. I spoke with the receptionist who said that there were none in any rooms.
Cleanliness and friendly staff.
Stayed in September 2024
Reviewed: 19 September 2024
Carole
United KingdomThe bathroom door would not shut from outside reported twice but no maintenance arrived Extractor fan on all night. O On departure Staff very apologetic and polite and refund duly actioned
Nice clean comfortable room with comfy beds good plentiful breakfast served in bright restaurant
Stayed in September 2024
Reviewed: 19 September 2024
Karmen
United KingdomThere wasn't an EV car charger on site - it's a large car park and I feel they should look at installing them.
clean and large rooms = good showers and good facilities
Stayed in July 2024
Reviewed: 19 September 2024
Daphne
United KingdomCoffee sachets were awful. A mini coffee pod machine in each bedroom needed.
Lovely room, spacious, comfortable bed, clean bathroom, bottle of water supplied, biscuits and kettle
Stayed in September 2024
Reviewed: 19 September 2024
Dr
United KingdomWe dont use their breakfast facility due to cost at £13/head. when we only have a small coffee and toast.
All good
Stayed in September 2024
Reviewed: 18 September 2024
Richard
United KingdomStaff were friendly and helpful. Room was clean and had everything you would expect.
Stayed in September 2024
Reviewed: 18 September 2024
Sarah
United KingdomNothing
We liked anything about it
Stayed in September 2024
Reviewed: 18 September 2024
Jonathon
United KingdomNo Sky TV
Ideal location, friendly staff, great restaurant for dinner & breakfast & spacious rooms
Stayed in September 2024
Reviewed: 17 September 2024
Angela
United KingdomThe bar shuts earlier than normal restaurant menu is overpriced maybe it's franchised out
Good location
Stayed in September 2024
Reviewed: 17 September 2024
Gaynor
United KingdomNothing
Everything
Stayed in September 2024
Reviewed: 17 September 2024
Jane
United KingdomNothing
Lovely big rooms with 2 large double beds. Water, biscuits, chocolate, bath robe and slippers supplied as well as all the usual. Lots of power points. Great WiFi. Parking easy.
Stayed in September 2024
Reviewed: 16 September 2024
Janet
United KingdomNothing
Good location, spacious rooms and very clean.
Stayed in September 2024
Reviewed: 16 September 2024
Wayne
United KingdomMould in the grouting between tiles in the bathroom. Discretionary tip added to the bill in the restaurant when we also tipped, so it worked out rather expensive. Also, there are not many choices on the menu
Lovely Canadian double beds. Was nice to have a semi view of the hills. Loved the free fruit. Nice touch
Stayed in September 2024
Reviewed: 16 September 2024
Philip
United KingdomPillows weren't the best
The staff were really friendly and helpful. I had forgotten to request a travel cot but reception provided us with one within 10 minutes of my asking. They were also really helpful at breakfast regarding our son's allergy. Really clean room and bathroom. Nice extras like bottled water and biscuits.
Stayed in September 2024
Reviewed: 16 September 2024
Charlotte
United KingdomSoft beds and outside lighting at Fri t if the hotel bright in hotel room overnight
Spacious rooms, clean, good choice at breakfast
Stayed in September 2024
Reviewed: 16 September 2024
John
United KingdomLocation. Nothing around. Out of city. Funny Location adjoined to hospital, which was confusing
Hotel clean roomy good breakfast. Free carpark
Stayed in September 2024
Reviewed: 16 September 2024
Normamatthews
United KingdomResturant food poor
Size of room
Stayed in September 2024
Reviewed: 16 September 2024
Catherine
United KingdomWe ate in the restaurant- the waiter charged us for 4 meals, when there wete 3 people? The fish was over cooked, the veg chilli needed substance. The restaurant staff were under-stsffed and we waited 40 mins + for our desserts. Would be good to have usb chargers in plug sockets.
The room was big and spacious. Clean and tidy. The hummus was amazing, as were all the starters.
Stayed in September 2024
Reviewed: 16 September 2024
Dr
United Kingdom.
.
Stayed in September 2024
Reviewed: 16 September 2024
Samar
United KingdomNothing
Clean and comfortable
Stayed in September 2024
Reviewed: 15 September 2024
Jeniene
United KingdomA little far out of plymouth but not a problem to stop us staying again
Modern. Spacious room.
Stayed in September 2024
Reviewed: 15 September 2024
Joanne
United KingdomNothing - def coming back when next in Plymouth
Room was huge and very clean.
Stayed in September 2024
Reviewed: 15 September 2024
Megan
United KingdomAll great
One of the best hotels ever stayed in, globally. We are in our late 60s so have been to many cities/countries. Spotless, big room, large bed, friendly staff- great!
Stayed in September 2024
Hinckley, UK
Kortrijk, Belgium
Wennigsen, Germany
Lamballe, France
Paris, France
Estepona, Spain
Buderim, Australia
Tanay, Philippines
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content