13-15 Fenwick Street, Liverpool, L2 7LS, United Kingdom
#4 of 105 hotels in Liverpool
Guests' ChoiceBased on 305 hotel reviews
9.2Cleanliness
9.6
Comfort
9.6
Location
9.7
Facilities
9.3
Staff
9.7
Value for money
9.5
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: January 3, 2024
Gary
United KingdomExcellent location and facilities. Food in the pub was amazing. Staff were so pleasant.
Stayed in January 2024
Reviewed: December 20, 2023
Frances
United KingdomThere was quite a lot of steep stairs so it could be an issue for anyone with mobility issues
It was a lovely room and a really lovely bathroom. The staff were lovely and friendly
Stayed in December 2023
Reviewed: December 20, 2023
Martin
United KingdomNothing at all. As mentioned above everything was better than expected.
To be honest when we saw the price of this hotel we were dubious as it was cheaper than a lot of other hotels on the same area. We were very please with all aspects of this hotel and the bar/restaurant so much so that we have already recommended this to many of our friends. We will definitely come back here again
Stayed in November 2023
Reviewed: December 12, 2023
Leah
United KingdomPerfect location, very clean & overall a lovely place to stay. Would definitely stay again.
Stayed in December 2023
Reviewed: December 9, 2023
Alan
United KingdomNothing not too like.
Very close to James Street station,Liverpool 1 and Albert Dock + M&S (Echo) arena.Tracy was excellent,friendly and welcoming.Room was spotlessly clean and nice and warm.
Stayed in December 2023
Reviewed: December 9, 2023
Taylor
United KingdomNothing it was excellent
We absolutely loved our stay the room was excellent so spacious and had everything we needed would definately be back. The breakfast was absolutely lovely 10 out of 10 for the whole stay . The members of staff were lovely and so so friendly
Stayed in December 2023
Reviewed: December 9, 2023
Philip
United KingdomNothing could have been better
The breakfast was of a high standard. I got the large and my wife the small. Excellent value for money for both
Stayed in December 2023
Reviewed: December 7, 2023
Susan
United KingdomThere was nothing we didn’t like
Everything
Stayed in December 2023
Reviewed: December 5, 2023
Emma
United KingdomCan’t think of anything
The rooms were so clean and comfortable. We arrived early had a couple of drinks in the bar while we waited the room was ready early so we were shown to our room by a very friendly member of staff.
Stayed in November 2023
Reviewed: December 4, 2023
Keith
United KingdomNothing
Location and friendliness of the staff
Stayed in December 2023
Reviewed: December 2, 2023
Elizabeth
United KingdomNothing!
The room was modern, clean and well equipped. The beds were very comfortable. There was plenty of tea, coffee, milk etc. All staff were very pleasant and helpful. We were allowed to drop our suitcases off before the official check-in time. Check-in and check-out were both very straightforward. Thank you for a lovely stay!
Stayed in December 2023
Reviewed: November 30, 2023
Ildiko
United KingdomIt is simply perfect!
Great location, lovely staff! Working in Liverpool and return to the property frequently as it is just fabulous! Make sure you try their kitchen!!!
Stayed in November 2023
Reviewed: November 29, 2023
Paul
United KingdomNothing
Everything ! staff were extremely helpful nothing was too much trouble . It was spotlessly clean , close to amenities
Stayed in November 2023
Reviewed: November 27, 2023
Marina
United KingdomNo fault whatsoever
What a superb place .. the location .. staff (Tracy you are awesome ☺️) such a gem in the middle of Liverpool.. really comfy bed super clean and tidy
Stayed in November 2023
Reviewed: November 27, 2023
Robert
United KingdomEverything was excellent.
Great staff, great location, very comfortable and spacious room and excellent value for money. I would definitely recommend this hotel.
Stayed in November 2023
Reviewed: November 26, 2023
Jeanette
United KingdomIt was so easy to find, good for what we wanter.
Stayed in November 2023
Reviewed: November 23, 2023
Ben
United KingdomNothing
Good breakfast and central location
Stayed in November 2023
Reviewed: November 19, 2023
Ildiko
United KingdomEverything is perfect!!!
Lovely room, great location. Wonderful staff!
Stayed in November 2023
Reviewed: November 19, 2023
Sharon
United KingdomMy room was cold and I couldn’t get the radiator to work. TV wouldn’t work. I had someone come up and he was lovely. Got me a spare duvet, put heating on for the floor and set telly up to his iPlayer for me
Location Location Location Decor Decor Decor The size of the bed The bathroom 😀
Stayed in November 2023
Reviewed: November 19, 2023
Anthony
United KingdomBig surprise with this hotel. With the location I thought it would be ok but nothing special. I was very wrong. The room was amazing (we stayed in room 1). Very big, spotless and the bed was really comfy. Staff very friendly and breakfast was quick and very good. Will only be looking to stay here in the future when coming to Liverpool.
Stayed in November 2023
Reviewed: November 13, 2023
Steve
United KingdomLeaving
Lovely, helpful , friendly down to earth staff , Lovely food , busy and buzzing place at night with people of all ages . We had a great time and will be back .
Stayed in November 2023
Reviewed: November 9, 2023
Thor
IcelandLong stears to the room.
Wery nice, the staff good. And locstion fantaci.
Stayed in October 2023
Reviewed: November 8, 2023
Elizabeth
United KingdomNothing
Staff so friendly, couldn't do enough for you. Spotlessly clean. Fabulous location V good value for money Will definitely go again
Stayed in November 2023
Reviewed: November 7, 2023
Fabianne
MaltaExcellent location walking distance to everywhere. The staff were super nice, room was comfy and clean. We also enjoyed the pub downstairs, the food was really good!
Stayed in November 2023
Reviewed: November 6, 2023
Katherine
IrelandThe room was so big and extremely clean
Stayed in November 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content