Not very clean, floors and carpets needed cleaned and it didn't smell pleasant. The doors also didn't fit the frame therefore the bathroom door etc. couldn't be closed properly. One of the beds was also broken

Location and price were great

Stayed in August 2024

No internet despite asking several times No basic cleaning products 1 key - 2 bedroom flat for contractors working different hours No information about check in - had to call and message multiple times No information about bins. No recycling option Poor security... Lock box seemed to be used whilst we were out Main front door didn't lock for the first 2 weeks Bath has little dints in it Shower pressure was extremely weak

Location is great. Near the docks, only a 10 minute walk to the main shops and 20 minutes the the empire theatre. Flat was clean but tired looking. Beds were comfy

Stayed in July 2024

Not very clean and a lot of stairs to reach the apartment which was not mentioned in the description

The location was good

Stayed in June 2024

I suppose you get what you pay for. All other accommodation in Liverpool was a lot more expensive with better reviews. This could have been a lot cleaner. Beds were not very comfy. Holes in walls, no door handles and no bin in toilet for sanitary reasons

Cheap for the city

Stayed in April 2024

No instructions were received before arrival and no one was there - it took several phone calls to get a response when we arrived, which was frustrating and stressful after travelling a long way. The foyer and corridors of the building were in extremely poor condition and the door was open to the street so security was poor. Lots of stairs which weren’t a problem for us but could be for some guests. There was a large stain on one of the bedsheets and the whole interior was a bit damp and shabby. Otherwise ok and fine as somewhere to rest our heads, but for £330 for just one night you would hope for a bit better!

Property was in a good location and sufficient for a night.

Stayed in June 2024

So, our first apartment that we had there was a leak and the place wasn't very neat! When I contacted the staff were fab and moved us into a different apartment, it is a run down building, for what I paid I expected a bit of a better standard room

Communication was fab with the place

Stayed in June 2024

The block where the accommodation was very run down, dirty and smelled. The apartment was on the very top up loads of flights of stairs and we struggled.

Location

Stayed in May 2024

This review has been hidden because it doesn't meet our guidelines.

Ceiling was leaking from the appartment above. Appartment block itself wasnt well kept.

Nice and clean appartment on a budget.

Stayed in April 2024

The contact with the owner is really hard work. No replies up to just before arrival. We did get a whats app with directions but this was when we arrived. I had text a couple of times before this with no contact. Also needs to supply toilet roll, 4 people with half roll wasn’t ideal.

Comfy & clean property

Stayed in April 2024

Host sent access information and a video link of how to find the apartment within the main buliding but no information about key to open apartment.sent message but never replied. On arrival the access code to the main entrance was not required as the door was open and also broken, so anyone could of just accessed the building. The interior of main building is tatty and smells of weed. We saw 5 lads smoking it outside lower apartments inside main building After 4 flights of stairs (no lift in building) Not sure it details this on the description. We came to apartment which was unlocked. The key was on the back of the door..hence no reply when asked! They knew I'd find it!!!! Apartment has 2 double beds and there were 4 of us. That's OK..but.. Dining table had one chair. So no where for us all to sit and eat. One sofa..again not big enough for 4 people. No other seating at all None of the bedrooms had mirrors. Main bedroom had dressing table but no chair either. Was unable to wash the cups and dishes we used as there was no sponges or cloths..just fairy liquid. Very basic apartment that needs to have facilities to accommodate 4 people! Comfy beds..slept well but would not stay again.

Location was ideal

Stayed in April 2024

Minor details, but worth looking into these, as they are easy to fix and I feel they will make a positive impact. A couple of the window roller shutters were broken, the water pressure in the bathroom was low, there were not enough hangers in the rooms, the bathroom had no ventilation and some of the wall paint was not in good shape. The wifi was not working originally, but I have contacted the property manager and provided with a solution. The address in the confirmation e-mail was wrong and there were no signs on the entrance for getting into the premises. The confirmation e-mail mentioned that I would receive an e-mail with details on how to enter, a day before I arrived, which never happened. Again, nothing major, but these were the things that move a rating from good to great. Hope they make sense and are addressed by the management :) Other than that, thanks!

Stayed in April 2024

Very strange property. If the owner even tried a small bit, they would have a very good apartment and would be able to charge a higher price as the apartment itself is lovely but the apartment building looks like the slums and the customer service is horrific. Having read reviews I was worried that we may have not even gotten into the apartment and was even more worried when we still didn’t receive our check in info a couple hours before check in, even though the booking.com message said that I would recieved it a few days prior to my booking. The biggest downer was the fact the shower didn’t work which was hugely disappointing, the owner was contacted about the issue but didn’t even bother to respond or apologise and judging by previous reviews the owner just seems to be incompetent.

Apartment is actually nice and cost, just very poorly ran.

Stayed in April 2024

Noisy at night, people arguing & walking around corridors throughout the night. Smoke alarm went off randomly in middle of night. No instructions in apartment on how to work anything. No glasses or cleaning equipment in kitchen.

Good location & plenty of room

Stayed in April 2024

Very expensive for what you get. The bathroom had mould in and there was dust around the apartment. Didn’t get information about how to access the property until very last minute. Floor boards were loose/trip hazard, furniture in the living area needs updating, it was tatty. Generally needs some TLC.

Location was good if you are basing your weekend around the centre of Liverpool. Bed comfortable and furniture well maintained in bedrooms.

Stayed in March 2024

Bathroom was filthy, the bath was filled with hair and other dirt. There was only half a toilet roll which isn’t ideal for 4 people for 3 days. The shower was broken so had to hold it the whole time in there and the water pressure is awful it literally feels like rain. Only 3 mugs and 2 glasses (glasses were dirty and smelled off drinks). WiFi only worked for about 5 hours after arrival and then was impossible to get back on so no tv the whole time. The windows don’t lock and just slide open and closed so was abit uncomfortable during the night knowing how easy it would be to break in! The host was impossible to get hold of and not helpful in the slightest.

Good location, beds were comfy. Heating worked.

Stayed in April 2024

Flat is scruffy - marks on the wall, evidence of damp, etc. Kitchen glasses were dirty - we found a hair on one of them. None of the dishes or cutlery had been washed. Kitchen is quite poorly equipped with ONLY THREE FORKS! In a flat sleeping five. The building is in a fairly shabby condition throughout. I'm not sure we'd return.

Good location, enough space for the family. Arrival instructions were clear enough.

Stayed in March 2024

There was lottssss and lotsssss of noise. Couldn’t sleep whole night.

It was very clean and the bed was comfortable

Stayed in March 2024

Lack of communication didn’t fill me with much confidence. Numerous messages on booking.com unanswered, no check in information prior to the day of arrival. Had to chase and was told booking not found. After sending the confirmation screenshots, booking found and check in details sent. Phew. We arrived to a cold apartment even though I had advised of arrival time. No instructions on how to work the heating. We finally figured it out and found the key, again after numerous messages. Even though we had booked for a family of 4, the amenities were not the best. Shower attachment broken and wouldn’t hold the head, we had to improvise. Only 2 glasses left for 4 people, 3 mugs and no tea towels or oven cloth. The apartment also advertised that it was on the ground floor, carpeted and had a coffee machine. None of these were true. Then had an email at midnight saying accommodation was cancelled even though we were already there!

it was relatively clean, upkeep was generally good and the beds were comfortable.

Stayed in March 2024

Very noisy. Door handle to living room broken. All 3 clocks didn’t work. No washing up liquid. Poor mattress.

Location good. Clean

Stayed in March 2024

No communication. No idea how to enter building - address is 9 but you enter via 5. It was raining and we were stuck outside. A resident let us in whilst we waited to be given the flat number and code to get in the main building. Once we were in the flat we discovered there was no key. Rang the contact & he said he’d be 20 mins but was an hour later than that and we were needing to leave the flat to get to Anfield and ended up having to get a taxi rather than public transport. The heating in the flat has failed so we had to use storage heaters. We were left 2 sheets of toilet paper so had to buy our own. We had 1 tea bag which was just left out on the work surface.

Top floor flat with good views.

Stayed in February 2024

No hot water at all, had to take cold showers.

It was clean, the view was nice and the bed was very comfortable.

Stayed in February 2024

This review has been hidden because it doesn't meet our guidelines.

Couldn’t get in contact with the host to get check in details for about a hour after we were supposed to check in. Poor security to property( door never shut properly. Poor advertisement in pictures to what we actually got. Apartment was dirty throughout. No soap or Toiletries Bedrooms were freezing portable heaters throughout. In fact the one of them was not working. Seemed to be a bed sit rather than an apartment. Would not come back. Very disappointed .

Good location

Stayed in January 2024