11 Norfolk Square, Westminster Borough, London, W2 1RU, United Kingdom
#672 of 1,019 hotels in London
Guests' ChoiceBased on 407 hotel reviews
7.4Cleanliness
7.7
Comfort
7.3
Location
9.5
Facilities
6.9
Staff
9.1
Value for money
7.7
Free WiFi
7.6
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End of dialog contentReviewed: 19 June 2024
Diez
SpainMaybe try to fit the hand sink in the shower or the WC, the terrace door couldn´t close totally, maybe that was me
The location is great, the room is tiny but that´s enough if you are traveling solo and on a short stay, the staff was super friendly and willing to help, the room has bathroom inside and a little terrace, the room was clean and good value considering it´s London
Stayed in May 2024
Reviewed: 18 June 2024
Jake
AustraliaThe room was very crammed and small and the water pressure in shower wasn’t great.
Great location and friendly staff
Stayed in June 2024
Reviewed: 12 June 2024
Allison
CanadaRoom was very small but somewhat expected given that it is London! Price was right for what we got!! Great restaurants in the vicinity. Train stations and buses close by. Walking distance to Hyde park.
Location great. No breakfast in this hotel.
Stayed in June 2024
Reviewed: 10 June 2024
Eva
Czech RepublicVery small room for two people, not enough space for two small suitcases, very thin walls - you could hear the neighbors from other rooms and from the corridor.
Great location very close to the underground and railway station, very friendly staff, nice park in front of the hotel.
Stayed in June 2024
Reviewed: 5 June 2024
Manasi
United StatesWish shower had a privacy screen or curtain in addition to the transparent shower door
Location was ideal close to Paddington train station and front desk staff was friendly. Also appreciated that they allowed us to store luggage after check out.
Stayed in June 2024
Reviewed: 15 May 2024
Anne
CanadaToilet was separate which was expected though it was farther from the room than we expected.
Location was great.
Stayed in May 2024
Reviewed: 11 May 2024
Carrie
AustraliaNot much, the shower was a bit small but it did the job.
It was in a great location, close to the train/tube station, with loads of restaurants nearby. Great base for any london getaway.
Stayed in May 2024
Reviewed: 2 May 2024
Giddings-cherry
United StatesBathroom a bit small for larger people
Great location
Stayed in May 2024
Reviewed: 29 April 2024
Henryk
PolandSmall rooms
Location
Stayed in April 2024
Reviewed: 26 April 2024
Jocelyn
United KingdomWeak wifi signal, especially in Room 1. Hard to connect.
Stayed in April 2024
Reviewed: 25 April 2024
Mattes
GermanyDouble rooms are spacious. Ensuite single bed room was very small, no desk or chair - storage space only for a large rucksack.
Tea and coffee facilities; very helpful staff at reception.
Stayed in April 2024
Reviewed: 31 March 2024
Tracey
United KingdomThere's a lot of narrow stairs to the top floors so if thats an issue I would phone ahead to see what rooms are available. Also if in the single rooms luggage storage could be an issue, I had a small backpack and there wasn't really space for anything larger.
Excellent location, a short walk from Paddington overground & tube. Restaurants, pubs and shops in the area. The staff were very helpful and attentive. The room on the 4th floor was small but adequate, clean and warm. It was nice to be able to fully open the window to get some fresh air and being at the back of the building there was no street noise. Didnt cost much more than a bed in a hostel so was good value for money. I would stay again.
Stayed in March 2024
Reviewed: 25 March 2024
Robert
United KingdomNothing
Location (close to Paddington station), bedroom clean and quiet, good value for location
Stayed in March 2024
Reviewed: 24 March 2024
Shelley
United StatesIt was just too small. We knew it, but booked it anyway. After 5 nights we were going a little crazy. It's very noisy with the adjacent rooms. Paper thin walls.
Our lady Mitra got our room ready and we could check in at 7:30AM!!! It was a godsend after not sleeping much on the plane. She was amazing!
Stayed in February 2024
Reviewed: 14 March 2024
Sarah
United KingdomA little tired and noise from floor above but that can be in any hotel - think B&B any seafront - no lift
Location to Paddington station is great, plus surrounded by places to eat One night before flight - Heathrow from Paddington is a breeze The staff were super friendly and wanted to know about the stay I would stay here again
Stayed in March 2024
Reviewed: 29 February 2024
Chi
NetherlandsVery small toilets, no breakfast. It’s a bit outdated.
Cosy hotel with nice staff. Very good location near Paddington trainstation. Clean rooms with own bathroom.
Stayed in February 2024
Reviewed: 28 December 2023
Am
Netherlandsthe photo's on the site were very misleading. The room looked way larger than it actually was. The door to the shower was see through, and I was just traveling with a friend, not a spouse... The lavatory was very small, and we could not even properly fill your 0.5L bottle in the sink but had to do it with the cups in the room instead. The lavatory door didn't stay closed well unless locked. We had little space besides the bed and the small desk.
We did like that we had a tv, hangers and a kettle + tea/sugar/cups waiting for us in the room. The nearest tubestation was less then 2 minutes away, and has a good connection to Heathrow airport. It was also nice that we were able to drop off our bags on our last day in London, and come to collect them later.
Stayed in November 2023
Reviewed: 5 December 2023
Christiano
BrazilAs in many other similar London hotels, room was small and there is no lift. Water pressure in the shower could improve a lot.
Great location. Friendly staff. Good value for money.
Stayed in December 2023
Reviewed: 4 December 2023
Pacheco
PortugalThe bed was too soft , when you lie iyou sink into it.... not much comfortale...
Stayed in December 2023
Reviewed: 1 December 2023
Natalia
GreeceThe room was very small and also the whole hotel have never been renovated, as a result making you feel like it's dirty.
The hotel's location is great. It's 5 minute walk to central station Paddington with a lot of subway lines and train lines to go wherever you want.
Stayed in November 2023
Reviewed: 17 November 2023
Susan
United KingdomWould be nice to have the option of breakfast on site
Lovely, welcoming staff
Stayed in November 2023
Reviewed: 16 November 2023
Katalin
HungaryI had the single room which was realllly tiny but still, better than a hostel. A big cleaning would be nice (eg washing the curtains too).
Great location, nice staff!
Stayed in November 2023
Reviewed: 16 November 2023
Win
United KingdomShower room is slightly small. Will be great if they top up milk capsules every day.
It is very close to tube station and also closed to restaurants. Room is reasonable size and clean. Bed is comfortable and study table and chair is handy. Shower and toilet is also working well and clean.
Stayed in November 2023
Reviewed: 26 October 2023
Daniel
South AfricaSlightly limited space in the small double room, but we knew it was going to be small so not an issue at all. Also stairs to rooms at the top can be tough after a long day of exploring.
Central location close to train stations. Very friendly staff. Had everything we needed, as a base for exploring London. Nice shops close by.
Stayed in October 2023
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