11 Norfolk Square, Westminster Borough, London, W2 1RU, United Kingdom
#687 of 1,021 hotels in London
Guests' ChoiceBased on 452 hotel reviews
7.4Cleanliness
7.6
Comfort
7.3
Location
9.5
Facilities
6.9
Staff
9.1
Value for money
7.7
Free WiFi
7.7
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End of dialog contentReviewed: 19 September 2024
David
CanadaStairs
Location
Stayed in September 2024
Reviewed: 14 September 2024
Brian
United KingdomThe room was small
Very good location
Stayed in September 2024
Reviewed: 10 September 2024
Zuzana
Czech Republic(stayed in the fourth floor) if you’re a 6ft(and more) man you might not fit comfortably into the shower and the room generally
for staying alone for just few nights it is a great place, location close to the tube and as a teenager solo traveler felt safe even during the evening
Stayed in August 2024
Reviewed: 3 September 2024
Cornelia
CanadaWifi was very spotty. My son said he could feel the spring being a bit poking.
The location is great. Close to Paddington Station. Staff was very nice and helped with directions. Lovely view of a park out front.
Stayed in August 2024
Reviewed: 16 August 2024
David
AustraliaThe room was clean, comfortable. The location was terrific, close to public transport and restaurants. The description of the hotel/room accurately matched what was advertised. So make sure you read the description closely.
Stayed in August 2024
Reviewed: 13 August 2024
Jordan
AustraliaA small downside is that there are no fans in the rooms (but all the windows open) and depending on the room they can be on the smaller side.
It is very close proximity to the Paddington station so an easy commute to all over London. Also had a nice row of restaurants, cafes and general stores nearby that are all quite pleasant!
Stayed in August 2024
Reviewed: 12 August 2024
Angela
United KingdomThe property was a little tired in places. One of the plug sockets was faulty. There was only 1 spare pillow in a twin room.
The property was clean and our room was as described. Beds were comfortable. The gentleman who checked us in on our arrival was very friendly and helpful.
Stayed in August 2024
Reviewed: 28 July 2024
Tjandradjaja
NetherlandsRoom is a bit small and only stairs, but we know about it already beforehand. No complaints there.
Location is great! Very clean, simple, quite cozy.
Stayed in June 2024
Reviewed: 24 July 2024
Gary
United KingdomGreat value for money
Stayed in July 2024
Reviewed: 4 July 2024
Valerie
United KingdomI wasn’t sure about the exterior private toilet, although I should’ve double checked before booking, an en-suite would have been better for us. Breakfast would’ve been nice given the price. A bit noisy at night time (outside mainly), a police helicopter was particularly noisy for a good part of one night, and a repeatedly noisy car alarm on another (earplugs helped with that).
The property was old and very pleasant and tastefully decorated to brighten it up. I however wish I had requested a ground floor room because my husband has mobility problems.
Stayed in July 2024
Reviewed: 2 July 2024
Uday
IndiaCramped
Perfect location and quite reasonable
Stayed in June 2024
Reviewed: 29 June 2024
Matthew
AustraliaSound proofing between rooms
Location and simplicity
Stayed in June 2024
Reviewed: 25 June 2024
Lani
AustraliaWould of loved access to a fridge…
Love the location- close to public transport hub and many eating options.
Stayed in June 2024
Reviewed: 23 June 2024
Dawn
United Kingdomslightly larger room would have been nice for 3 nights, but it had everything we needed
lovely friendly staff. We were well looked after
Stayed in June 2024
Reviewed: 19 June 2024
Diez
SpainMaybe try to fit the hand sink in the shower or the WC, the terrace door couldn´t close totally, maybe that was me
The location is great, the room is tiny but that´s enough if you are traveling solo and on a short stay, the staff was super friendly and willing to help, the room has bathroom inside and a little terrace, the room was clean and good value considering it´s London
Stayed in May 2024
Reviewed: 18 June 2024
Jake
AustraliaThe room was very crammed and small and the water pressure in shower wasn’t great.
Great location and friendly staff
Stayed in June 2024
Reviewed: 12 June 2024
Allison
CanadaRoom was very small but somewhat expected given that it is London! Price was right for what we got!! Great restaurants in the vicinity. Train stations and buses close by. Walking distance to Hyde park.
Location great. No breakfast in this hotel.
Stayed in June 2024
Reviewed: 10 June 2024
Eva
Czech RepublicVery small room for two people, not enough space for two small suitcases, very thin walls - you could hear the neighbors from other rooms and from the corridor.
Great location very close to the underground and railway station, very friendly staff, nice park in front of the hotel.
Stayed in June 2024
Reviewed: 5 June 2024
Manasi
United StatesWish shower had a privacy screen or curtain in addition to the transparent shower door
Location was ideal close to Paddington train station and front desk staff was friendly. Also appreciated that they allowed us to store luggage after check out.
Stayed in June 2024
Reviewed: 15 May 2024
Anne
CanadaToilet was separate which was expected though it was farther from the room than we expected.
Location was great.
Stayed in May 2024
Reviewed: 11 May 2024
Carrie
AustraliaNot much, the shower was a bit small but it did the job.
It was in a great location, close to the train/tube station, with loads of restaurants nearby. Great base for any london getaway.
Stayed in May 2024
Reviewed: 2 May 2024
Giddings-cherry
United StatesBathroom a bit small for larger people
Great location
Stayed in May 2024
Reviewed: 29 April 2024
Henryk
PolandSmall rooms
Location
Stayed in April 2024
Reviewed: 26 April 2024
Jocelyn
United KingdomWeak wifi signal, especially in Room 1. Hard to connect.
Stayed in April 2024
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