Fairfield Road, Ayr, KA7 2AR, United Kingdom
#8 of 11 hotels in Ayr
Guests' ChoiceBased on 1938 hotel reviews
8.3Cleanliness
8.8
Comfort
8.7
Location
9.3
Facilities
8.6
Staff
9.1
Value for money
8.3
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 6, 2024
Penny
United KingdomGreat shower, but the toilet was maybe a bit of a squeeze.
The room was large and comfortable, with a settee and 2 TVs! Breakfasts were great, with fresh fruit, a variety of cooked choices and plenty of cereals, croissants etc. And a beautiful view over the sea to Arran.
Stayed in June 2024
Reviewed: June 5, 2024
Doug
New ZealandRestaurant was excellent, staff everywhere could not be more helpful.
Stayed in June 2024
Reviewed: June 3, 2024
Keith
United KingdomUnfortunately, repairs to the roof were being undertaken so there was some obstruction to our sea view from scaffolding. We were offered a choice between two rooms and some compensation, so the situation was handled as well as possible.
Spacious room and modern bathroom. Food at breakfast and dinner provided plenty of options, was well presented and perfectly cooked. Staff helpful.
Stayed in June 2024
Reviewed: May 31, 2024
Darren
United KingdomThe shower didn’t work properly and the window was a mirror so not much sunlight or view
Stayed in May 2024
Reviewed: May 29, 2024
Gaynor
United KingdomLocation & staff were exceptionally helpful
Stayed in May 2024
Reviewed: May 29, 2024
Dianne
AustraliaThe staff were extremely helpful , the room was big & the food was good both dinner & breakfast
Stayed in May 2024
Reviewed: May 28, 2024
John
United KingdomLocation and service
Great modernisation. Very comfortable
Stayed in May 2024
Reviewed: May 16, 2024
Jeffrey
SpainIt looks a bit tired and staff were the least friendly of all our stays on this 14 day trip. Not too say they weren't friendly just not seeming to live the job. The hotel like most was damn hit inside.
The location is excellently, right on the beach in s cute town.
Stayed in May 2024
Reviewed: May 11, 2024
David
United KingdomNo mint for a Mojito. Woo Woo was only offered in a pitcher instead of a highball glass. Disappointing lunch on the second day. Dried out chicken on the salad and garlic bread with a pasta dish was just a slice of white bread with garlic butter. Lunch on Tue and Thur was flawless.
The location is near the town centre and the beach. The room was spacious and the TV was big. All of the staff were excellent and helpful. Large bath.
Stayed in May 2024
Reviewed: May 10, 2024
David
United KingdomThe leisure club is a little down at heel and could do with some renovation, the jacuzzi was out of operation. I spoke to another regular user and he said they do have plans for renovation. There is a policy of not allowing water on the hot rocks of the sauna for safety reasons and this is not how a proper Finish sauna should work. I spoke to the leisure club staff and they said they had had a problem with people putting essential oils on it and so had put up signs not to put anything on it at all. I think this is extreme - 'small scoops of water only' could be better - and provide a bucket and ladle for that would have improved the sauna experience.
Room, breakfast staff all very good, comfortable, and I got a good B&B rate so very good value for money for the quality of the hotel. I liked that there was a leisure club with pool, gym, sauna, steam room.
Stayed in May 2024
Reviewed: May 7, 2024
Karen
United KingdomAmazing hotel facilities and staff
Stayed in May 2024
Reviewed: May 6, 2024
David
United KingdomFriendly Staff
Stayed in May 2024
Reviewed: April 30, 2024
Gerald
United KingdomN/a
Location is good and accommodation and public spaces very nice.
Stayed in April 2024
Reviewed: April 26, 2024
Audrey
United KingdomGood location, friendly staff, good selection of food and drink.
Stayed in March 2024
Reviewed: April 24, 2024
Marion
United KingdomExcellent breakfast, helpful and friendly staff, good on-site restaurant.
Stayed in April 2024
Reviewed: April 20, 2024
Morag
United KingdomThe TV didn’t work all the time - it was buffering and it didn’t have BBC1
Location was good near the sea Staff were helpful & friendly Standard of the food was excellent Comfortable room with modernised bathroom
Stayed in April 2024
Reviewed: April 18, 2024
Ryan
United Kingdomthe lesuire facilty's were overrun with pensioners who thought it was for their own use for lane swimming
food was excellent
Stayed in April 2024
Reviewed: April 15, 2024
Shona
United KingdomNothing
The pool was the main reason for choosing the hotel
Stayed in April 2024
Reviewed: April 15, 2024
Robertson
United KingdomThe hot tub wasn’t in working order
Clean beautiful building with well kept areas
Stayed in April 2024
Reviewed: April 12, 2024
Helen
United KingdomThe Carnegie suite next to the entrance to the pool facilities which meant that we could not have a long lie in because of the noise from the constant noise of door opening and closing from 7 am onwards,Slow closing door should be installed. Really would stop us booking again.
Amazing service and facilities. We would definitely book again but noise early morning an issue as we loved the late checkout but noise made us wake up early.
Stayed in April 2024
Reviewed: April 10, 2024
Ashton
United KingdomNothing not to like!
The location and the friendliness of the staff. Also the decor.
Stayed in April 2024
Reviewed: April 8, 2024
Margaret
United KingdomPool changing rooms
Friendly staff
Stayed in April 2024
Reviewed: April 6, 2024
Lois
United KingdomIt was not a particularly relaxing stay. There was a very noisy air con unit or something similar outside our window which never ceased making a horrible noise, not even at night, punctuated only by changes in pitch. Very annoying. Shortly after we arrived and after my partner had stepped out of the shower, the fire alarm went off, apparently because someone was celebrating a birthday. Hmm. We were disappointed not to have a bath. The photo gallery is misleading in this respect. 6 out of the 7 photos of interiors of various bathrooms clearly show a bath. Only one teaspoon was offered with our tea and coffee making station - for two people - it just seemed really stingy. I had to dig around and find a spork that I carry with me. And only one sachet of hot chocolate - again, for 2 people.
The food was excellent. The room was fairly dark at night (thankfully no flashing lights, etc). Very convenient for the beach. Staff were friendly and helpful. Parking very convenient.
Stayed in April 2024
Reviewed: April 4, 2024
James
United KingdomThe staff are very good friendly and helpful
Stayed in March 2024
Grabovac, Croatia
Tallahassee, USA
San Martino di Castrozza, Italy
Whanganui, New Zealand
Izamal, Mexico
Windermere, UK
Rękusy, Poland
Badesi, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content