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  4. Reviews of Holiday Inn Express Swindon West, an IHG Hotel

Reviews of Holiday Inn Express Swindon West, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Frankland Road, Blagrove, Swindon, SN5 8UD, United Kingdom

#3 of 19 hotels in Swindon

Guests' Choice

Review Score

Based on 3478 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    8.7

  • Facilities

    8.5

  • Staff

    9.1

  • Value for money

    8.7

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 29, 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was a bit hard for me and evening meal service was slow

    Breakfast was good .

    Stayed in May 2024

  • Reviewed: May 29, 2024

    8.0
    Decent place for short stay
    • Business trip
    • Solo traveler
    • Room allocated on arrival
    • Stayed 1 night

    The air condition was noisy which is disturbing. The shower seriously lacks power.

    OK size room, beds were comfortable, everything was spotlessly clean. Windows open for fresh air (not all hotels allow you to open the windows)

    Stayed in May 2024

  • Reviewed: May 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    It was very stuffy because of the air con. View of a pylon.

    The breakfast, the size of the room, the bed, the shower. Such an easy stop over for the M4. Very quiet considering the proximity to the motorway. The kids loved it.

    Stayed in April 2024

  • Reviewed: May 28, 2024

    8.0
    We loved everything about the place
    • Couple
    • Double Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Air-condition was leaking

    Everything about the property

    Stayed in May 2024

  • Reviewed: May 27, 2024

    8.0
    Pleasantly surprised
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    There was a bad smell in the room, possibly drains from the sink or shower. The breakfast tables weren't very clean, there was food on the floor from what looked like the night before.

    The check in was smooth and welcoming even though we arrived late in the evening. The family room was larger than I had expected and the sofa bed was made up as requested. Overall the stay was very good.

    Stayed in May 2024

  • Reviewed: May 26, 2024

    8.0
    Great stop over break
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing to dislike

    Great location, welcoming staff on check in. Room was lovely and clean. Good breakfast included

    Stayed in May 2024

  • Reviewed: May 25, 2024

    8.0
    Met expectations
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very welcoming on the reception desk when we arrived

    Stayed in May 2024

  • Reviewed: May 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 3 nights
    • Submitted from a mobile device

    It was convenient, clean and tidy staff very pleasant and helpful.

    Stayed in May 2024

  • Reviewed: May 24, 2024

    7.0
    Overall the stay was good the reception staff were very helpful.
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathroom had dust and finger nails on the floor.

    The breakfast was fantastic

    Stayed in May 2024

  • Reviewed: May 24, 2024

    8.0
    Excellent value for money in a great location.
    • With a pet
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Bath/ shower panel is rusting on the toilet side, leaving sharp edges. I really don’t like the bathroom/toilet swing door - it takes up too much space and the latch is noisy at night. Charge an extra £25 for the dog, a dog friendly hotel should include the dog fee within the room charge. The air conditioning unit was noisy. The fan in the bathroom is noisy. The place could do with a renovation. Given the price - very good value for money!

    Hotel is in a convenient location. Food is served until 9pm, so suitable for a late check in. Menu is small but quality of food was great. Staff were friendly, helpful and accommodating. We were allocated a ground floor room, which we had requested. Plenty of space to walk dogs. Clean, tidy room and communal areas. Brilliant price, which includes breakfast.

    Stayed in May 2024

  • Reviewed: May 23, 2024

    9.0
    friendly helpful staff and a comfy bed was enough to see us return.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    there was a stain in front of the sofa on the carpet. Only 2 tea bags were provided we both drink tea, However the receptionist got us some more, see above this was a plus and minus. Breakfast was adequate food was nice though not much hot choice. I do not like scrambled eggs, fresh tomatoes or beans so meant just hash brown and bacon I do not normally eat sausages but these were ok I had 1 I do not eat bread so limited option would have loved a poached or boiled egg and some mushrooms.

    if you disregarded the motorway which you could barley see the view was fantastic. Bed was comfortable and bathroom was clean. A choice of pillows soft/ firm was a great idea. There were only 2 teabags provided we both drink tea when speaking to reception there was no issue as they got us 4 more.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    9.0
    Perfect for what we wanted
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Car parking at night, no spaces when we got back to hotel

    Friendly and helpful staff, clean and tidy, comfortable and plenty of space in the rooms

    Stayed in May 2024

  • Reviewed: May 17, 2024

    8.0
    Good value for the price and location, needs more attention to details.
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Very firm mattress and pillows, not many breakfast options and superficial cleaning during the stay.

    Clean rooms, good location and staff friendly.

    Stayed in May 2024

  • Reviewed: May 14, 2024

    7.0
    Value for money
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bed very hard and unfortunate circumstances overnight with fire alarm going off every couple of hours

    Location, breakfast, parking and value for money

    Stayed in May 2024

  • Reviewed: May 13, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom was clean but old

    The toilet a bit old, but overall good.

    Stayed in May 2024

  • Reviewed: May 13, 2024

    9.0
    A great stay
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast could of been better

    Nice clean hotel

    Stayed in April 2024

  • Reviewed: May 12, 2024

    8.0
    It was good overall
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff, very helpful.

    Stayed in May 2024

  • Reviewed: May 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    As above. As an ex hotelier and frequent visitor, I am unable to price match unless I go on booking websites.

    Have stayed here many times. A great location for visiting family. Always good service and friendly staff. Perfect for our needs. The only downside is as an IHG reward member, I can only get a better price by booking on Booking.com, so lose out on my reward point's.

    Stayed in May 2024

  • Reviewed: May 8, 2024

    9.0
    Very good overnight stop.
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 1 night

    Very pleasant room and comfy bed. Enjoyed a pizza from the bar/restaurant. Breakfast was a bit disruptive because the milk delivery hadn't turned up but the staff were great. Thank you for a nice nights stay.

    Stayed in May 2024

  • Reviewed: May 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    To many dogs in hotel ,around were your eating.

    Great location,good value for money would stay again 😀

    Stayed in May 2024

  • Reviewed: May 7, 2024

    9.0
    Perfect motel-like location for stop-off stay
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Perfect location on the M4. Room was spacious and clean. Staff were extremely helpful. Breakfast is very full. Great price

    Stayed in May 2024

  • Reviewed: May 6, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    A tour party of 50 was there during my stay and overwhelmed the breakfast and dinner service.

    Of a good standard

    Stayed in May 2024

  • Reviewed: May 6, 2024

    8.0
    Good Value for Money
    • Leisure trip
    • Travelers with friends
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Clean, efficient hotel with helpful staff throughout.

    Stayed in May 2024

  • Reviewed: May 3, 2024

    8.0
    Value for money
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night

    Finding a parking space

    whole experience was good, no real complaints

    Stayed in March 2024

Showing 1 - 25

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